They kindly provided me assistance through texting and adjusted my order I placed to my needs. Helpful and friendly customer service! Thank you!
I had an issue with a return, it got resolved and the customer service rep I spoke too was very nice and understanding!
Very quick and easy. Great support when it came to changing address on order most helpful support I have had when ordering online.
Had a question on sizing... expected a response within 24 hours. Got it in MINUTES! Personal... friendly... what a GREAT first impression! <3
I received my order with an incorrect sized item. Had the correct item shipped out promptly and customer service was kind and helpful.
There was an shipping order error in Houston and customer service responded within a few hours and quickly helped with getting a refund!
My first time in your store... and it was a great experience! Product quality, pricing and customer service are exceptional! Great visit, thanks!
I asked the support team ways to save money on my total bill and they lead me to different options! And quickly responded
Sizzling Hot booties! Very comfortable, wore them all day. So many compliments. There are so many diverse and quality choices! Luv ya Dolls
Amazing customer service, many people helped me with my problems and I am very happy with how quick and helpful their team is.
I'm happy with my purchase. When I reached out to the Dolls Kill customer service, I was treated with kindness and empathy <3
Elisa was fantastic and answered my issue to do with payments and costs in one fell swoop, 11/10 would recommend to a friend.
I have never experienced such good customer service online! They actually respond to your emails and do everything they can to help you
Customer service has improved a lot and I always feel happy every time I have to contact them to check on my orders.
Never received store credit for return due to wrong. No response nothing
Please stay away unless you want to give your money away
I submitted an order with the wrong shipping address on the 4th of July, and they still fixed it and replied back immediately!
Have been a fan of the clothing for a while and just purchased some for the first time. They turned out to be even better than I expected!
I went over the 30-day limit for returning but i was allowed to still return after that limit just so i would have a better experience:-) thank you!
Struggled at first to get ahold of someone with the text delay. Once I was in communication my agent was very friendly and quick to respond!
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.