On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
We monitor reviews for authenticity
Dollskill never fails to keep up with the cutest alternative trends, and I am always so happy when shopping for stuff on their site. They carry a lot of great brands! If you arent happy with your product or if there is a mixup, the Dollskill team is so dedicated to helping you work out whatever issue you have! Truly great service! XOXO
It was very good. They answered my question right away with what needed. I am very satisfied with my experience.
I've made several orders and always had good experiences. Not all of the clothing fit, but returns were easy.
Inquired about sizes and they were really helpful about the specific item. They looked up the size and could tell me that the item ran smaller than usual, so helpful!
The texting feature was super easy and quick. Working in customer service myself I know how busy and crazy it can get. They did a great job of assisting me and getting everything situated
Awesome clothes, quick service and if you have an issue they respond ASAP! I ordered a pink dress before and it came speedy quick! I love this website!
After ordering and recieving a large package from Dolls Kill, I loved what I got. However, they made a mistake by sending me the wrong size in one of my tops and when I contacted them to correct it, they helped me efficiently and politely. A great company with even better customer service!
I've shopped at Dolls Kill many times but I won't be shopping there any longer, the bad part is once you purchase an item you don't ever get your money back, it's either oh well or store credit. They don't work with you if your package is lost or stolen, which says a lot about them. No one on their team is on the same page because they all told me one thing and the other rep would say something completely different. I'll def warn friends about shopping there and the following on have on social media. Feel like it's ran by 18 year old.
I ordered a product from here and the quality was terrible and didn't last long, so I can no longer wear it:(
I contacted them and they were very friendly, however all they gave me in return was a discount. An $8 discount.
Love this place! Just something a little different ;) any time I have reached out for help they are always happy to assist
Answered my questions right away didn't have to wait to speak to someone. They fixed my problems without any fuss and were extremely respectful throughout the entire process
She didn't have the full answer on finding a brief modeled under a garment but gave me the reply I was looking for about what comes with a set
I had returned some boots and waited the 7 days for my store credit but it wasn't showing up. I called but they didn't pick up, i texted but no reply but when i sent a chat on their website they replied and went ahead and gave me the store credit! It was great
I was trying to figure out if I had reordered using my store credit after I had to send a pair of pants for a diff size and each time I was able to get a quick response in the chat! Each time the support was great and super helpful; The speedy quick responses were very much appreciated :))
Easy returns and exchanges, super quick response with online chat. I was able to exchange an item for a different size and maintain the initial sale price that I had purchased the item for.
OMG what a SCAM SCAM! I purchased a dress and this company put my credit on recurring charges every month. I called the company to cancel the recurring charges and the salesperson hung up on me!
The Rep Nicole was a Awesome! She addressed all my concerns and made me feel comfortable with making a purchase
Nicole is super nice! The people that chat with you go above and beyond. Definitely will be shopping here again.
The representative Lindsay helped me with my question in a timely manner. It tells you how many people are before you while you are waiting for a response.
I placed and order on dollskill and wanted to pay through afterpay, i was an idiot and i completed the order directly to my debit card which would have left me negative for the next 2 weeks. I reached out to dollskill even though the FAQs said you can't cancel an order, because why the hell not and they immediately cancelled my order and sent me a full refund. They have no idea how much they helped me, and how much i appreciate the amazing customer service they provide. They are truly the best bbs around
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service