business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business


Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25
Price: $$

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Gracen H.
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Cutest clothes, great service
February 28, 2019

Dollskill never fails to keep up with the cutest alternative trends, and I am always so happy when shopping for stuff on their site. They carry a lot of great brands! If you arent happy with your product or if there is a mixup, the Dollskill team is so dedicated to helping you work out whatever issue you have! Truly great service! XOXO

Date of experience: February 27, 2019
New Jersey
1 review
0 helpful votes
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Customer support
February 28, 2019

It was very good. They answered my question right away with what needed. I am very satisfied with my experience.

Date of experience: February 27, 2019
New York
1 review
0 helpful votes
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I've made several orders and always had good experiences. Not all of the clothing fit, but returns were easy.

Date of experience: February 27, 2019
GB
1 review
1 helpful vote
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Super helpful customer service
February 28, 2019

Inquired about sizes and they were really helpful about the specific item. They looked up the size and could tell me that the item ran smaller than usual, so helpful!

Date of experience: February 27, 2019
California
1 review
0 helpful votes
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Great service.
February 28, 2019

The texting feature was super easy and quick. Working in customer service myself I know how busy and crazy it can get. They did a great job of assisting me and getting everything situated

Date of experience: February 26, 2019
Canada
1 review
0 helpful votes
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Fantastic
February 28, 2019

Awesome clothes, quick service and if you have an issue they respond ASAP! I ordered a pink dress before and it came speedy quick! I love this website!

Date of experience: February 26, 2019
New York
1 review
0 helpful votes
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Excellent Customer Service
February 28, 2019

After ordering and recieving a large package from Dolls Kill, I loved what I got. However, they made a mistake by sending me the wrong size in one of my tops and when I contacted them to correct it, they helped me efficiently and politely. A great company with even better customer service!

Date of experience: February 26, 2019
Arizona
1 review
6 helpful votes
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Stay away shop elsewhere
February 28, 2019

I've shopped at Dolls Kill many times but I won't be shopping there any longer, the bad part is once you purchase an item you don't ever get your money back, it's either oh well or store credit. They don't work with you if your package is lost or stolen, which says a lot about them. No one on their team is on the same page because they all told me one thing and the other rep would say something completely different. I'll def warn friends about shopping there and the following on have on social media. Feel like it's ran by 18 year old.

Date of experience: February 25, 2019
Australia
1 review
2 helpful votes
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Not a great experience
February 26, 2019

I ordered a product from here and the quality was terrible and didn't last long, so I can no longer wear it:(
I contacted them and they were very friendly, however all they gave me in return was a discount. An $8 discount.

Date of experience: February 22, 2019
Ohio
1 review
0 helpful votes
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Love the style
February 24, 2019

Love this place! Just something a little different ;) any time I have reached out for help they are always happy to assist

Date of experience: February 22, 2019
New York
1 review
1 helpful vote
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Great customer service
February 24, 2019

Answered my questions right away didn't have to wait to speak to someone. They fixed my problems without any fuss and were extremely respectful throughout the entire process

Date of experience: February 22, 2019
Illinois
1 review
1 helpful vote
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Help
February 24, 2019

She didn't have the full answer on finding a brief modeled under a garment but gave me the reply I was looking for about what comes with a set

Date of experience: February 22, 2019
California
1 review
1 helpful vote
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The online chat is the best!
February 24, 2019

I had returned some boots and waited the 7 days for my store credit but it wasn't showing up. I called but they didn't pick up, i texted but no reply but when i sent a chat on their website they replied and went ahead and gave me the store credit! It was great

Date of experience: February 22, 2019
Massachusetts
1 review
0 helpful votes
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Store Credit
February 22, 2019

I was trying to figure out if I had reordered using my store credit after I had to send a pair of pants for a diff size and each time I was able to get a quick response in the chat! Each time the support was great and super helpful; The speedy quick responses were very much appreciated :))

Date of experience: February 22, 2019
Texas
1 review
1 helpful vote
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Great customer service
February 22, 2019

Easy returns and exchanges, super quick response with online chat. I was able to exchange an item for a different size and maintain the initial sale price that I had purchased the item for.

Date of experience: February 22, 2019
California
1 review
0 helpful votes
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SCAM
February 24, 2019

OMG what a SCAM SCAM! I purchased a dress and this company put my credit on recurring charges every month. I called the company to cancel the recurring charges and the salesperson hung up on me!

Date of experience: February 21, 2019
Georgia
1 review
0 helpful votes
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True to size
February 22, 2019

The Rep Nicole was a Awesome! She addressed all my concerns and made me feel comfortable with making a purchase

Date of experience: February 20, 2019
California
1 review
0 helpful votes
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Perfect
February 22, 2019

Nicole is super nice! The people that chat with you go above and beyond. Definitely will be shopping here again.

Date of experience: February 20, 2019
New York
1 review
1 helpful vote
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Fast and helpful
February 21, 2019

The representative Lindsay helped me with my question in a timely manner. It tells you how many people are before you while you are waiting for a response.

Date of experience: February 18, 2019
Utah
1 review
1 helpful vote
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Dollskill is the GOAT
February 21, 2019

I placed and order on dollskill and wanted to pay through afterpay, i was an idiot and i completed the order directly to my debit card which would have left me negative for the next 2 weeks. I reached out to dollskill even though the FAQs said you can't cancel an order, because why the hell not and they immediately cancelled my order and sent me a full refund. They have no idea how much they helped me, and how much i appreciate the amazing customer service they provide. They are truly the best bbs around

Date of experience: February 18, 2019