The company's reputation is significantly marred by numerous customer complaints regarding delayed shipments, unresponsive customer service, and issues with product quality. Many customers report long waits for orders that either never arrive or do not match expectations, leading to feelings of frustration and distrust. Conversely, a minority of reviews highlight positive experiences with certain products and prompt refunds when requested. Overall, while there are instances of customer satisfaction, the overwhelming sentiment leans towards dissatisfaction, indicating a pressing need for improved communication and a more reliable fulfillment process to enhance overall customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
I absolutely loved the light-up safety collar that I purchased through Dog Pawty for my Black Labrador Retriever. It was shipped and received in a very timely matter! It fit my dog perfectly and it lit right up immediately. We absolutely love the product and will be purchasing more from Dog Pawty in the future. And bottom line, we feel our black Labrador is so much safer with this collar on when letting her out to go potty in the evening hours! Thanks Dog Pawty!
Kim and Tim MacDonald
North Dakota
I absolutely loved the products I ordered from dogpawty. I was worried about not receiving what I ordered because it's happened to me before but dogpawty assured me that they would keep me updated constantly about my orders so I had nothing to worry about, which they did and I was very happy with that because not many companies would do that for you & stay in touch through the whole process from the time of ordering, to when the payment was received, to when my orders were shipped even in between to see if I had received my orders yet & told me if I had any problems or worries just to message them & they would try to help me as much as possible & they did I was also very happy with how quickly I got my orders when I thought it would take at least 6 - 8 weeks to get here, but I received my orders within 3 weeks. Thank You so much for looking after me & I'd be happy to recommend your company to anyone and more than happy to order again after my experience
We were very happy with our product from Dog Pawty. The collars are safe and effective and the dogs love them! Our product came in a timely manner with no problems or issues at all.
I do not hesitate to recommend this company.
I ordered two light up dog collars during a promotion to receive the product for the price of shipping and handling. I only needed one, but for the price, I ordered two. The collars took a little while to receive them, but it was definitely worth the wait. The collars are super bright and make it super easy to find my dog when she is wandering through the woods. I will never go back to not having a light up collar for my dog.
This was my first time getting these shoes for my little dog. They are so great and he loves them! They came fast and fit him perfectly! I will be buying more!
I love the website! Love the service and the
Merchandise! Love anything with dog stuff!
Melissa Myers
I have to admit that, initially, I was leery about a company giving away products because typically the product is of poor quality. I decided to give Dog Pawty the benefit of the doubt and am I glad I did!
I received the three fluorescent collars in the colors I ordered and was impressed with their quality.
Recently our Husky group participated in a Christmas parade and several dog owners approached me and asked where they could get one. I told them to check out Dog Pawty!
I'm very happy with the dog collars and plan to purchase more stuff from Dog Pawty. Thanks for making affordable quality products!
We recently moved out into the country -- 30+ beautiful acres of places my 4 little dogs and 1 large dog could get lost in at night or be easy prey for the predators in the area! We got 3 Premium Glow-In-The-Dark LED Safety Collars. We LOVE the collars. We slip them on each of them before they trot out the door for any after dark trips and I can easily keep an eye on where they go. The collars work great and I can't imagine doing without them! Thanks for the "free collar" offer Dog Pawty! Y'all are awesome! My only issue? You should make the collars for toy breeds! I would immediately order two more!:-)
Alecia in TN
I have ordered one of those LED collars and it simply does not work at all. Well it works when you start moving the LED strap and it looks like it was soldered poorly. The power supply is open to atmosphere and even a little amount of water would destroy the electronics immediately so if your dog loves swimming or if you are walking on a rainy day this collar is not a best choice.
I bought a 'light up' dog collar from Dog Pawty recently and its is amazing! I have a large puppy that comes with me to my livery yard every night and because it is winter it's very hard to keep track of where she is.
The collar allows me to see her straight away and gives me peace of mind.
Thank you for a great product, and the best part about the product, it was completely FREE! I only had to pay for postage!
Will definitely be shopping here again!
I have bought a necklace and a ring from Dogpawty, and I love them both, only wore the necklace last Sunday.
I ordered the LED collar. My pup is a rescue and is not yet understanding that our relationship is not temporary. The LED collar has been so helpful in finding her when she broke her leash and ran off into the forest. Her collar was easy to see and she did come when she saw me. You rescued my rescue!
I have also purchased some of the jewelry products for my daughter. Her love for her rescue pup is heart warming for me. She is very proud to be a Dog Mom after years with her Cat-baby. Now I am looking for jewelry for me. Kat Hunter
I ordered the free dog collars in mid-November, the leashes a few weeks later. The collars have never arrived. The leashes arrived, but are so cheap, my daughter-in-law (who has a dog walking business) just wants to throw them away. If I do not get a response from customer support, I will file a report with the Better Business Bureau.
Well, first of all, I was extremely skeptical because obviously, when I saw that it was free, I told myself - nothing in life is free! So, I still clicked on the link and they did ask for a small shipping amount, which I paid. I waited a while before receiving the collar. Even at one point I told myself worst case scenario, I lost a small shipping amount, no big deal. I even wrote them an email to ask if I was ever going to get it. I did get a response saying that I should get it by such date. I put myself a reminder to follow-up. But, to my surprise, the collar did come in. It is what I thought it would be and my neighbors all tell me its a great idea. The only downside about is it that I attach it over her other collar because I noticed that if I attach her leash on the Dog Pawty collar and she pulls a little bit, the Dog Pawty collar loosens itself a lot to the point of undoing itself. So in other words, when we wear the Dog Pawty collar, she has two collars and I attach the leash on the collar that is not the Dog Pawty collar. Works better for us in that way.
I would definitely recommend it to my friends and family.
Thanks Dog Pawty for keeping our animals safe!
Liz A. (South Shore of Montreal)
Quite simply a must have item if you're out with your dog in the dark. A wonderful product that has been commented on by many other dog owners that we meet whilst out. 10/10
I highly recommend Dogpawty for their awesome service.
They really do go above and beyond.
Thank you so very much: D
<3 Mel
My J. J., a Jack Russell Terrier/ Chihuahua mix had just recently and unexpectedly passed this last December. My heart is so broken and the area of my bed that he use to sleep on felt so empty. Even though it is not the same, having a blanket with his face on it gives me comfort during this sad time. The blanket was shipped quickly and the image is perfect. I will be ordering from again just hopefully under happier circumstances. Highly recommended.
Love the LED collar I got from dog pawty! The only thing I will say is the order took a wee bit longer than expected. Other than that all was good!
Thanks Dog Pawty!
I love the pink light up collar I got for my dog! I can see her when she goes into the yard at night. It really works great! I would recommend this product to all dog owners.
Answer: Agreed these guys are a scam!
Answer: That is what happened to me too. Ordered on 1st June and now 13th August... Never received the order.
Answer: Teamdogpawty.com Is the email address for Dogpawty