DirecTV

My mom had signed up for directv through one of their offers and after really crappy service where we live she decided to switch back to brighthouse and was told she had to pay a cancellation fee of $397 which she had paid $50 of it and sent in another $50 recently. Sometime between the time she had sent the second 50 dollar check in and today 4/9/2015 they took out the remaining $349 causing her to be overdrawn on her account. They will not refund her the $349 they took out so now she is broke because of their greed! AVOID directv at all costs!

After multiple channels were canceled I called to find out when they would be restored. The customer service person took 29 minutes of dancing around the answer, and then finally said he had no idea when it would be restored I ask for a credit of which he danced around a bunch more, and said he could apply a credit to next month. I asked about all of the other months that we have went without these channels. He said he was only allowed to give credit once we asked. This is one shady operation.

We were over paying for DirecTV for years. Every year the monthly cost for basic subscription jumped up a substantial amount. We decided to cancel a day after paying our bill. We got another bill for the month we cancelled for almost $100. After arguing with customer service for days we just decided not to pay the bill and are still stuck with the satellite and the receivers they never sent boxes to ship back to them. Plus the racist ads they play on Hulu so often it makes us sick to hear have driven us to convince all our friends and family to switch services from Direct tv to better options. The Williams/Matric ads are racist and just plan stupid. You couldn't put one white girl beating 20 minorities in a commercial, so how do they think their ads are ok? Shows the mentality of their corporate heads. Go with hulu live, or ANY other service. Better choices, cheaper, more HD channels, and you dont have to deal with this greedy company

Do not use Directv. Switched from Dish to them. Was told would get a $150 reward from switching. Went to enter reward request, when doing entry it was there and told have to attach previous bills from Dish. Had to request them as paid auto payment. When got went back in and reward was gone. I chat on line, said not there. Called and talk to MANY people with Directv. Basically told NO, not getting. LIED to me! My wife had told me this would happen!

They completely refuse to tell you up-front that if you get their dish service, they are going to attach a dish to your home that they will refuse to remove if you ever cancel your service. If you want it removed, it's about a $500 expense because your roof is now damaged. But they don't hesitate to say, "oh return the box, remotes, wires by putting them into a bag and going to drop them off so they are returned."

Crappy company that doesn't deserve anyone's business.

Anytime you call customer service for assistance you're on the phone for a minimum of one hour. Totally unacceptable. Recently our receivers (we have 9 in our house) have been dying. I was just on the phone with not one but three different agents. I had already been online beforehand and trouble shot thru their website. Each agent I spoke with wanted to trouble shoot again with me (after asking name, address and security pin each time you're transferred.) Our receiver is dead. We need a new one sent. Instead of sending one in the mail they are sending an agent out to replace it. Which means I have a 4-hour window in which I have to stay home for them to come out and replace it. So not only are they wasting my time with an over hour phone call (AGAIN) but now they are wasting my time with a 4-hour appt window. Worst company EVER! *end of rant*

Might just be the area but roof mounted direct line of sight south and still half the time it has to switch over to "streaming" to receive the channel. Used to get DTV because they had NFL Sunday ticket but now that's on YouTube. Last thing is you'll be bombarded with sales calls telling you you can get Show Time or whatever free for a month or so and can cancel at anytime. The company they use are rude and obnoxious on the phone. I only have it as a convenience thing now.

For the 2nd time as a customer Directv I have another building issue which is gonna lead me to cancel my DirecTV again. When I signed up with directv I asked for a set bill, well here we are a year later and all of a sudden my bill has gone up 20 more dollars, and no one seems to know what happened. And of course there's nothing anyone can do for me. So once again I'm gonna cancel directv. Beware that once you've been with directv for over a year they are gonna raise your bill no matter what they tell you and they're not willing to lower it back down to where it should be.

We made a $280 payment after being disconnected on May 17 only to be disconnected again and now every rep on the phone says something different. Did not get the payment, yet it hasn't been refunded to our bank. So we are canceling and getting rid of the whole damn thing. Apparently we are out $280 unless our bank can get it back. These reps barely speak English and we have been told so many different things! It's ridiculous! Or they will transfer you to another, equally moronic person and it's just not worth it. Sticking to streaming services! They promise you things like prices etc but it doesn't happen and apparently no record of it. Beware!

Worst customer service EVER! I've been waiting 1 month for my dish to be fixed. No one will connect me to a supervisor. They confirmed a tech will come out and he didn't, my next apt. They sent the tech to another address. INSANE, I'm a paying customer and they transfer you out to out of country customer service representative who could care less about helping! Your losing 4 houses today! Canceling.

I have been a customer of direct tv for 15 years because of where I live in the country. I once had a traditional landline phone service but cancelled it. I tried to turn back on today and received the worst "support". I was told they had to run credit check but if it was rejected, I'd have to pay $49 connection fee. I froze my credit as a security feature. So, they said I would have to un-freeze it, call them back and go through process again … after waiting 30 min for a rep. I told them to just run it, get the rejection and let me pay the connection fee because it is too difficult to unfreeze, call them back, set up service, and have my credit frozen again. A disabled senior citizen should not have to go through this just to turn back on phone service because I have blood clots to the heart and need access to a phone since my cellular doesn't work inside the house! Direct TV must be lead by Satan!

Do not get this service. They $#*!ing suck $#*!. All their channels get canceled due to both the channel and DIRECTV fighting like little $#*!ing babies over money. But yet you still have us pay the same rate you're a $#*!ty company you have $#*!ty service especially in the rain and snow and cold season. It always goes in and out of service while you're watching. Right now the latest channel to go is king 5 if you're living in the Seattle Washington area again if you're looking for service do not get this at all. You pay for a $#*!ty service and you get none of your extras because they are always blacked out or they say you're not signed up for this channel so you have to call and fight with them for a $#*!ing hour it's not worth it stay away they are gutter punks

DirecTv cancelled One America News based on lies and inuendo. In my opinion, they are taking control of our viewing freedom based on current government lies. What's next? Will directv become completely government owned like China? Plus, their service is very poor. I will be cancelling directv.

This company has gotten ridiculous! I changed the program for 3 days and went back to family channel and they took 2 news channels we had always had off. They said they changed programs in nov and when we changed programming we could no longer get all the channels we had before! We will be looking to do something else. Us paying them 20 years means nothing! If I could give a rating it would be in the negative number!.they said if we pd $50'extra dollars we could get the news channels back! We have had these channels 20 years!

Worst customer service imaginable. Lied to by agent (No we didn't lose Sunday Ticket). Put account on hold to see if that was true or not. That temporarily stopped billing. Finally called to totally cancel service and now am getting billed for the month I canceled because I had to "activate the account to cancel it."

After calling to complain because the information I received about the service cancellation was incorrect I was billed more money because of equipment not being returned.
I have never been billed by Direct TV always AT & T.
After cancelling service because of lack of good speed and internet I had to change service to Spectrum. I called and asked about equipment return. I have a letter from AT & T saying I didn't have any equipment to return. They told me the dish was not to be returned. Now Direct TV says yes I do have equipment to return. Please get your teams together on what to tell your customers. You have terrible customer service.

Singed up for service in August of 2022 and didn't receive a bill so I called and notified them. I was told at that time that I didn't have an account so there was nothing to bill. Waited another couple of months and after still not receiving a bill I called in again and the conversation went the same way, nothing to bill because I don't have an account. In July of 2023, I get a $400 bill from them for back dated service. After an hour on the phone and plenty of arguing, I'm paying the $400 and early termination fees just get away from them to never go back.

It'll only be a matter of time before this company is dead. Safelite TV is a thing of the past and their streaming service is bad and expensive. They'll suffer the slow death the company deserves.

Your job is to bring TV to the people and not pick and choose what they watch. News Max should never have to go through what they are because the CEO doesn't like them. CEO's are temporary, customers usually stay longer. You are profiling!