DirecTV

Signed up for your contract redeemed my $250 Visa debit card followed all steps to redeem rewards a month after I receive service keep giving me the runaround it has been 6 months have not received my reward visa card and my bill has went up $100 they cannot explain anything to me once my contract is over I am done with DirecTV!

I signed up thru at&t on dec 1st 2023. Ive been with xfinity for awhile. Im a disabled vet so I was trying to cut some of my bills. Att had a good deal. I sign up to get cable thru direct tv. Att tell me the earliest they can send a technician to hook everything up would be dec 21st. They come out and realize they only hooked up fiber in half of my hoa. Of course my side didnt have it. So they recommend me to keep my setup as is with xfinity because the internet would be to slow. They say call direct tv to cancel and let them no the issue. I call them and there telling me i have an outstanding balance. Im like i never used the service because att couldn't come and hook it up until 20 after I signed up. I recieved the direct tv boxes on the 8th of dec. They send a bill for service on the 15th. I told them Im not paying anything for a service i didn't use. So now i have a 180 balance for unused boxes.

Years ago I switched to DirecTV from Charter because Charter's customer service was known to be the worst--and, sure enough, DirecTV's was an improvement. Then ATT acquired DirecTV and the service went rapidly downhill. The latest incident followed the failure of my satellite receiver to continue working. I had to speak to five (5) different people and spend (actually) hours on the phone before it seemed I was looking at a resolution--but it was not to be. I was given a four-hour window for a tech to arrive with a replacement receiver, and half an hour before the end of the window I called to confirm and was told the technician was "on the way." But the tech never arrived and now a day-and-a-half later I have yet to hear from anybody at the company.
UPDATE: Today in arranging the cancellation of this account, The DirecTV rep told me someone did keep my 8am to noon appointment--but at 3pm (when I was no longer there)! No reason for the delay was given.

Aside from Fox and local channels no longer being in my line up I've received automatic extra monthly charges for a protection plan that I previously called to have removed from my account. To add this again is no different than theft, ridiculous when at this point I should be receiving a partial credit for channels they promised to provide when I signed up/contracted to use their service. Sadly, at this point we may pay to get out of the contract and go back to Comcast…

There should be a requirement holding these companies accountable for making additions/changes to your service without customer service, whether on autopay or not. It's unfortunate that they can get away with that. Also, when signing up for service based on channel line up, when the channel line up changes the customer should have the option to leave the contract as the provider hasn't held up to their side of the deal. This is not right….I would 100% not recommend Direct TV to someone searching plan options. I thought this was an upgrade from Xfinity (which we had for around 10 years at our last house) though unfortunately it is not.

I was told when I first purchased this direct tv I had a two year contract with a set price. When close to the end of the first year I called to make sure the price would be the same I was told the price would be the same the next month I got my bill it was doubled I called and they wouldn't lower my bill after explaining what happened. So I cancelled cable end up paying double for the next month the following month they sent me a bill for canceling before me my contract was over for 255$. It was the worse experience I had with a cable company. I would never get any of there products ever again. For anybody looking to try this direct tv I would say don't worse experience ever and they lie. DONT GET IT

Called to cancel service that had not been working for months. Damien told me how to return equipment and said the bill would -0- out. Checked account a few days later after returning equipment the next day and still looked as if I had service. Spoke to a script reader named Onyx that seemed to get confused and was acting like I was attempting to get service. He finally told me I had to pay the bill for the service in October even though I had canceled 9/25. He gets a Loyalty Dept rep on the phone, Siera, who just reiterated the fact that I had to pay the amount and I wasn't supposed to have returned the equipment until after the billing cycle. What in the actual hell?
So... I will have to pay a bill for a month that I do not have service nor equipment and still not have any assurance that I will not have a bill the following month. What a complete joke this company is!

DIRECTV used to be number one in customer satisfaction year after year after year. Set AT&T has bought them out their customer service is horrible. I have a broken receiver, and I'm not able to watch TV in my family room and I am downright pissed off because they can't give me an answer when they will be out to replace my broken receiver. They send all their calls overseas, and people can barely understand English and it's hard to understand someone from Pakistan or India. Being in business myself, if I treated my customers, the way DIRECTV has been treating me I would be out of business. I hope some of the people at the top of this organization will read my review and learn from their mistakes before it's too late and DIRECTV is gone forever.

So, here is where we are. Over a month now of promises saying they would put my mother's money back into her account. No, it still isn't in. But, a lady calls her once a week "from the office of the president," for the past 4 weeks to harass her about it. They say, well check to see why it isn't in. But never do a thing. They are basically waiting to see if I stop putting out reviews, so they can move along, so they don't have to pay my mom. This is a horrible, high school mentality they are choosing to take. Her account is overdrawn, on fixed income, on welfare, hud and they destroyed her Thanksgiving. Even called her the day after just to harass her. She never hangs up on anyone, but she did on this lady the other day. This kills me they got her to this point! O, and the call she receives once a week to harass her, is from "The Office of The President".lol. **See attachment** I'll be back with more reviews of DirectTV I'm sure with the way this company runs their 3rd world.ship! My God!

Greedy corporate thieves. Shut you off claiming you are past due when bill is weeks away to pay! Cancelling and going to cable. Better yet, Peacock and Netflix, here I come

After 22 years of loyalty, goodbye DirecTV. Your content is disappearing and your prices keep going up. Now even my local channels have gone dark. You've been replaced with Fubo, FrndlyTV, and a Tablo receiver. You ruined my Bellsouth landline and I replaced you with Ooma, now you've ruined the best TV provider. My cell phone account with you is next. Thank goodness You ARE NOT my internet provider. Good riddance!

I was with DirecTV for over 35 years at the end of that period my bill was almost $200 a month including internet, no pay stations no pay-per-view just regular TV and internet. They keep telling you your promotions are running out and there is no promotions available at this time we had a bad windstorm I ended up leaving them. Now I have T-Mobile internet at $50 a month locked in for life and I am streaming on TV I have more stations now than I did with direct.

We have since been calling for THREE WEEKS because we cannot log into our account online or into the app. We cannot see our billing or account information nor watch tv since we mostly use the service on our phones/iPads. We have called 12 times for assistance and help. We have reset our password and deleted and reinstalled the app. Today we were told this is a KNOWN issue with NO solution. Our 15 years of loyalty meant nothing when we were transferred to the loyalty department because they said there was nothing they could do about it. We have never missed a payment and pay for premium services. How can a company not have working services and still charge us? This is RIDICULOUS.

This company was once the best operation out there,but eliminating channels is a very bad mistake. If they need to eliminate channels eliminate the ones no one watches,by getting rid of FOX 23 is going to put the company in bankruptcy.When you can't watch the SUPERBOWL OR THE DAYTONA 500 ITS OVER!

Do not fall for any Direct TV promotion you will be sorry. Direct TV spends an enormous amount of time and money on promotions which end up being a complete misrepresentation.

After a TWO HOUR phone call, following three other lengthy calls and being bounced back and forth still no resolution to the issue that DTV caused. It us frustrating trying to deal with people that aren't fluent in English and I fond the fake americanized names they give patronizing and offensive. Shame on ATT for such low level service. Cancelling tv and cell.