DirecTV

Received email from Direct TV saying 4 channels were going away and I would need to opt in to keep. I tried the link and dealt with 3 different chat customer service and one Supervisor (2 1/2 hours) to find out the link that would allow to opt in does not work. They could not handle the opt into the channels manually and I would need to try again in a few days. AT& T's / Direct TV continue to reflect their lack of concern for their customers while over charging for their phone and TV services.

Most recently I had the worst service experience that I have ever experienced. I was lied to, hung up on, transferred to the wrong department and disrespected all by the same company just many different reps. It seemed they just had it out for me. I was even contacted by a reps who left an message that was I was not able to understand and of course no contact information if I wanted to get back to them. It is like they all said fu to me because they know I have no other option. Dish network does not provide the sports I want and cable does not go to my area. If you want any type of service and sports are not your primary concern I would highly recommend dish over direcet tv

Had a service appointment window from 12 to 4. It wasn't until I call to inquire about the appointment when I was informed that it had been cancelled. No one thought it was important to let me know. The customer service representative, Lewis was inept and when I asked for a supervisor it took him over 30 minutes to find. The supervisor finally rescheduled but also was no real help. The customers time is valuable too. This was Directv in Jarratt, VA

When I signed up for Direct TV I was told I would get a $100 gift card. When I called about the card I was told I needed to call a number within 120 days. I was never told I needed to call to get the card. My remote control stopped working so I contacted them. I was told a replacement was $35 so I ordered one. After I received the remote control my monthly bill went up $10. I was told that buying a remote was considered a program change and that raised my monthly rate. I suggest that you try anyone else for TV service bot Direct TV.

The only tv provider we can get since we live in bfe... This is the second time our bill has been messed up due to poor communication between CenturyLink and direct tv. Pay my bill, no overpayment and money not seen by direct tv on their end. I have no overpayment on CenturyLink tho! All direct tv does is jack up the prices and give you more $#*!ty channels that nobody $#*!ing watches. Their reps are out to get money not to fix issues. Their supervisors are just as ridiculous. Go with anyone over direct tv. If my internet was fast enough I wouldn't even have cable. Which sucks anyways.
I know I'm not the only one with the issue between CenturyLink and dtv because the rep stated it is happening a lot! If something is happening a lot why not try to fix the issue instead of $#*!ing your customers?

I started a free trial. In between signing up and the email being sent, the renewal date changed from Feb 17 to Feb 16. The menus were a pain to navigate on a firetv. Not impressed and now skeptical of when the service, I attempted to cancel. The online link to cancel the service did not work. I had to call and be transferred between multiple agents. Thankfully I have received confirmation that the agreement was canceled through Amazon.

Direct has some sorry $#*! service we moved and could not get ahold of anyone have not had service since January and then today our debt card gets charged $380 for some services we have not had then the $#*! says if we don't send the boxes back we will get charged again some $#*!tt $#*! service right there when it was not even our fault we would of worked with u guys but no we get $#*!ed

Had been a directv customer for a few years in Virginia and then Florida when we moved. When we moved we decided on directv it's an auto pay, I called set it up explicitly said I did not need any devices, I was told the monthly charge, but this didn't include taxes, ok for 20 months I didn't check anything the bill was the same every month, well you better check your bill when we decided to look into something cheaper than $90.00 month we noticed we were being charged $5.00 a month for a device that we never requested, never received and was never activated. When I called directv to inquire I was told fedx had delivered it, well I never received it and I am entitled to a refund, I was told no you still owe us $20.00. What a joke this company is they tried blaming me, I never ordered it, I didn't have it and it was never activated. Directv needs to be shut down they are scammers and rip customers off with their BS charges. And the BBB is absolutely no help.

12 year plus Directv subscriber. 1 year contract would increase with no communication. $80 turns into $150 overnight. When I canceled my subscription due to the lose of NFL ticket, they finally offered me the NFL ticket streaming option. I asked for streaming service without subscription for years and they would not do it. Directv losing the NFL ticket is the best thing for the NFL customer. The arrogance of directv over my 12+ years of customer loyalty is ridiculous. The new NFL offer from you tube is fare to the customer. I'm notified of changes to pricing and given an option to subscribe without being tied to the provider. You deserve to lose the NFL contract Directv.

I never had direct tv. I called for a estimate and that's it they charged me $720 for some service I never had. Do not have direct tv for your intertainment. What a horrible experience. And they keep charging. They will not stop that's right from a customer service employees mouth

Terrible experience. They autobilled my debit card, but when I wanted to cancel, they couldn't find my account after nearly 90 minutes on the phone and 8 different people and 3 phone disconnects. The people I spoke with were all polite and professional but they couldn't help me. I had to cancel the payment with the bank.
The streaming service was also terrible. Cut out constantly, difficult to change channels. I went back to cable and I'm very happy that I did.

I had a 2 year contract with direcTv/AT&T and the contract ended 9-24. I called several times and several months ahead of time to verily the date i can cancel. If I cancelled earlier I would be charged 300 dollars early cancellation fee. I called 9-24 to cancel the lady said I was paid up till 10-23 enjoy direct tv or another month. 1 week later i got a bill for 147.65 or the extra month. I called and told me my billing cycle ending on the 24th so I have to pay for tv 300% increase or that month and i should have cancelled on the 23rd but would have been charged 300 dollars which they acknowledged. So i told them to cancel and i would pa the 36 dollars or the week, my monthly bill is 52 for the month.

Never AGAIN, you'd think the would offer me better deals to keep my and the residual income but NO! Screw the customer so the never come back. What a joke this company and AT&T is

When calling technical support you either hook up with someone from India Mexico. Are the Philippines not fair? I'm already frustrated that my TV don't work now. I'm really frustrated I can't understand a word. He's saying so my temperature has gone from one twenty to a one sixty or in a matter of minutes...
I DO NOT SPEAK APODACKA!
For as much as we pay for direct tv you guys have to do better

I have no experience with the DirecTV service that is now owned by ATT.

I really liked DirecTV. I found that the amount of channels and quality of service was on par with the local cable companies. I haven't really experienced to many outages because of stormy weather. I found that when the weather is stormy, the cable companies have outages as well. I have very few complaints, but the major complaint i do have is the customer service. I cannot understand the majority of the indian call center reps. I know it is more expensive, but is it really worth it to save a little bit of money even though the call center employees are so hard to understand? I would rather pay a few dollars more and be able to understand and easily communicate with the person i am speaking with.

Tried to schedule service when system went out, first avail appt was 5 days out, no show, no call, called again, scheduled for 3 days out, no show, no call; called them again, rescheduled 3 days out, no show no call. Every cust service rep apologized and promised to call back the next day...no calls I'm going to HULU

I am constantly not allowed to watch CBS on DirectTV which I am paying for. I don't understand how contractual arrangements are made with Comcast and other avenues. Once my contract is up with DirectTV I will be going to Comcast and their services are cheaper. I can see why the reviews are horrible.

Well they did it to me a 2nd time. I scheduled a install appointment to make up for a previous appointment that the tech had shown up 40 minutes after the scheduled appointment. I had waited most of the day and had to make another appointment. So I rescheduled and this time I sat home all day and no call to indicate that the tech would be late or was not going to make it. My appointment was scheduled from 12 to 4. At 12:30 I received a text saying he was on his way and should arrive soon. At 4:30 I call customer service and they said just wait until 5:30 and would call back. Well no call back. Just a text message stating they rescheduled my appointment for the 3rd time. They gave me no choice of day or time. So should I waste another day waiting on these fools? What poor service. Never again. They sad part is I've got 2 years before I can get out of the contract.