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Direct UnlocksReviews 3,874

4.0

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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

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21,871 reviews

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Ecuador
1 review
0 helpful votes
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Muy recomendable
September 11, 2023

Buena experiencia tardo un rato pero sie llegaron mis códigos

Date of experience: September 11, 2023
New York
2 reviews
0 helpful votes
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I need to know more please of how this process works please

Date of experience: September 11, 2023
Georgia
1 review
0 helpful votes
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Moto 6g unlock
September 11, 2023
Updated review

After initial payment for 28.99 I received an email that said halfway there.just 50.00 more for unlock.Thought I was getting scammed so I wrote them an email back and I was informed that had I read the small print I would known about the additional charges.When I did I realized it was my fault for not reading through whole paragraph. I sent in the 50.00 I was told 4-5 days.26 hours later I received my unlock code and had immediate service. I am a very satisfied customer and will recommend Directunlock to all my friends.

Date of experience: September 11, 2023

Not available yet
October 2, 2023
Previous review

Not available yet

Date of experience: September 2, 2023
Florida
1 review
0 helpful votes
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FRAUD - no refund possible and no service delivered. This is insane service - refund only to your balance that is unuseful!

Date of experience: September 11, 2023
France
1 review
0 helpful votes
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Sceptique mais satisfaite à 100%
September 11, 2023

J'étais un peu sceptique au début quand j'ai vu que ça prenait plus de temps que prévu mais entièrement satisfaite je recommande à 100% ce service.

Date of experience: September 11, 2023
California
1 review
0 helpful votes
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VERY POOR SITE PERFORMANCE
October 10, 2023
Updated review

Id give the tech whom remote via usb and connected with me on WhatsApp, he made things a lot smoother and very simple. You should have a separate category for the techs whom actually we connect with I'd give him/her a 5 STAR.

Your site advertise instant unlock, all 3 of my phones took more than 2 days, unacceptable, and every single one of them is a flag ship phone, and yet it ends up as a credit note?

My credit note isn't showing nor your site will take my email used several times.

Date of experience: September 10, 2023

My credit note isn't showing nor your site will take...
October 2, 2023
Previous review

My credit note isn't showing nor your site will take my email used several times.

Date of experience: September 2, 2023
Chile
1 review
0 helpful votes
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Me estafaron
October 10, 2023

Pague los 28 dólares para desbloquear la sim y pague los 48 dólares para desbloquear imei aun mi móvil esta bloqueado no confíen

Date of experience: September 10, 2023
California
1 review
0 helpful votes
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It works
September 10, 2023

My brother gave me his old iPhone, the only catch is that it was locked by AT&T. I paid $30 for the standard device unlock and then I had to pay $50 to AT&T so in total it was $80- something. It was fast and they offer money back guarantee so I'd recommend this company.

Date of experience: September 10, 2023
Guatemala
1 review
0 helpful votes
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Calida me llega nitido lo mejor que he encontrado para Liberar mi Celular

Date of experience: September 10, 2023
Michigan
2 reviews
0 helpful votes
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THIS "COMPANY" IS A SCAM! RUN AWAY FROM THEM NOW! I Initially paid $28 (of course they don't tell you how much it'll be until it's almost too late,) to find out if my phone was capable of being unlocked. $28 later, they said yes absolutely we can unlock it w/in 24 hours! Then they hit me with another charge of $50 to do it. I checked their refund policy which said if they were unable to unlock it, I would be refunded. I paid the $50 (I'm now all in at $78) the system immediately told me it would take 6 days and 21 hours to complete, but I could track my order. Yay! Six days & 21 hours later and they send me an email telling me that they cannot unlock it, but they have credited me $78 which I'm able to use on their site. However, they ONLY service they offer is to unlock phones. I only have one phone and they couldn't unlock it so I don't know how they think giving me a credit on their site will help me? Let's not kid ourselves...they don't care about me or you, this is a giant money grab scheme, I'd run far, far away from them now.

Date of experience: September 9, 2023
France
2 reviews
0 helpful votes
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I arrived from United States to France because my daughter is starting college here and I wanted to unlock my Galaxy A14 from Tmobile to be able to communicate with her during my 30 days stay and be able to have internet as well as freedom with my phone.
I was very skeptical and didn't know if it was possible. I did my research and chose Direct unlocks. It was the smartest decision I could have made.
They communicated with me in a clear and honest way and guide me through all the steps.
My phone had to be unlocked by a remote Samsung technician and that's when I met wonderful technician, Mr. Gautam, he communicated with me through whatsapp. He was incredibly professional and patient with me as I'm not modern technology savvy and really fast he was able to unlock my phone. I put my new sim card on the phone and it works perfectly.
I have no words to express my gratitude for this company and specially for Mr. Gautam for changing for the better my experience here in France, allowing me to have the freedom I need it and being able to communicate freely with my daughter. I totally recommend this company as it is legit and helped me resolve my issue very fast and successfully. Thank you so much and wish you all the success you well deserve.

Date of experience: September 9, 2023
Kansas
2 reviews
0 helpful votes
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Save me money for new phone!
September 9, 2023

The instructions were easy to follow, the communication was good, saved me money by unlocking my phone so I could switch to new carrier.

Date of experience: September 9, 2023
Maryland
1 review
0 helpful votes
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Very disappointed and disgusted
October 8, 2023

I was never given the service I paid for! My device is still SIM-LOCKED and I'm still being given the same excuse. I want a refund but I'm being ignored! I really feel scammed and that's not right to take people money and not provide them a service!

Date of experience: September 8, 2023
New York
1 review
0 helpful votes
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Great service
September 8, 2023

The process was fast and easy. Worth the money. They are good at what they do.

Date of experience: September 8, 2023
Mexico
1 review
0 helpful votes
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Tardado pero seguro
September 7, 2023

Muy facil el desbloqueo, pero al principio me dio cierta desconfianza y mas al realizar los pagos

Date of experience: September 7, 2023
Georgia
1 review
0 helpful votes
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Too long
October 7, 2023

Took too long.took too long took too long took too long

Date of experience: September 7, 2023
Japan
1 review
0 helpful votes
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Best service
September 7, 2023

I just love this it take time but it work I like it you can try if your phone is locked with any network

Date of experience: September 7, 2023
Missouri
1 review
0 helpful votes
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Never again scam
October 7, 2023

They are scam steal your money never unblock my phone

Date of experience: September 7, 2023
Israel
1 review
0 helpful votes
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A surprise
October 7, 2023

I am happy that my phone is unlocked and I didn't mind paying about $28 but when the second window came on saying I have to pay another $50 I thought it was a scam but I paid it anyway in the hope that my phone would be unlocked. Then it said it would take 4 days but it actually was unlocked in 2 days.
A lot of tension not knowing if my phone would be unlocked or not

Date of experience: September 7, 2023
New York
1 review
0 helpful votes
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Excellent
September 7, 2023

Used this service to unlock 2 phones both were unlocked within 48 hours. Will be using this service in the future.

Date of experience: September 7, 2023
Direct Unlocks Reviews - Read 3,874 Customer Reviews of Direct Unlocks | Sitejabber