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Direct UnlocksReviews 3,874

4.0

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

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21,871 reviews

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Mexico
1 review
0 helpful votes
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Buen servicio
September 22, 2023

Quedó el teléfono pero marca validando proveedor. Pero si se conecta a la nueva red. Y no ha fallado por el momento

Date of experience: September 22, 2023
Mexico
1 review
0 helpful votes
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Muy bueno
September 21, 2023

Muy bien gracias, excelente servicio y excelente rapidez gracias de verdad

Date of experience: September 21, 2023
California
2 reviews
0 helpful votes
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Amazing and super fast
September 21, 2023

Easy to work with them and very very very fast, no kidding

Date of experience: September 21, 2023
Georgia
1 review
0 helpful votes
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Great service
September 21, 2023

My phone needed remote unlock and they did it in a heartbeat. I now can enjoy my phone.

Date of experience: September 21, 2023
AE
1 review
0 helpful votes
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You are scammers and ripoff merchants
October 20, 2023

I ended up doing this myself after paying you 80 bucks. You had the audacity to take a week to say you did the job. You took the money and the credit and did nothing.

Date of experience: September 20, 2023
Panama
1 review
0 helpful votes
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I turned to DIRECTUNLOCKS.COM with the hope of unlocking my phone for a switch in service providers. After conducting preliminary research, and reading more than 50 positive reviews in different pages, their platform seemed trustworthy and their promises convincing. However, my experience proved otherwise. Not only did they fail to unlock my phone, but they also withheld my payment and provided no customer support when I reached out. The entire process was frustrating and an absolute waste of time and money. If you're considering using their services, I urge you to think twice. It's clear to me now that DIRECTUNLOCKS.COM is a scam. Protect your hard-earned money and avoid them at all costs. You will end up paying more than $100 for a link to your email, which will be used to ask you for more money."

Date of experience: September 20, 2023
Mexico
1 review
0 helpful votes
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Personal con mucha paciencia y comprometidos con su labor

Date of experience: September 19, 2023
California
1 review
0 helpful votes
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Do NOT use this service
October 19, 2023

Their service is trash. They're not an unlocking service. They're a 'check for lock' service. Basically, they can't unlock a carrier. They take your sim and see if your phone is eligible for unlock. If it is, they request it from your carrier. That's it. If carrier says no, they tell you it is hard locked. Complete garbage. They ask for a hard inquiry fee, which they take your IMEI and run a check to see who the carrier is. Just google search it and there are some websites that will tell you. Then just call the phone carrier. That's what these guys do. When its hard locked and carrier says no to the unlock, they give you back a "credit" but they offer no value and the know that. STAY AWA!

Date of experience: September 19, 2023
GB
1 review
0 helpful votes
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Using credit note on Iphone
September 19, 2023

I first used Direct Unlocks for my brothers Huawei, but it couldn't be unlocked for some reason so I was given a credit note. I did send an email asking for a refund, as I thought I'd never use this service again, I had no reply and thought It was a scam. But a Few months later my bro had got a new iPhone and I was able to use the credit note, I thought the phone was locked to o2 but it wasn't so they changed it free of charge as it had already started to process of unlocking. Estimated time was 19hrs, I don't know exactly how long it took but it was roughly that. The iPhone is now unlocked and works with any sim. Thanks

Date of experience: September 19, 2023
Nevada
1 review
0 helpful votes
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Took time but work as promised
September 18, 2023

My experience was iffy at first. I seen a couple of reviews that said they were a scam but after some time and a little extra money to get the problem I had resolved, everything eventually worked. Did take week longer than I expected so I almost gave up but man I'm glad I didn't. Sometimes you have to have patience I see. I really appreciate the hard work they took and the communication.

Date of experience: September 18, 2023
Oklahoma
1 review
0 helpful votes
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Needed the phone unlocked as I was changing carriers to save some money. On line, I saw the reviews and decided Direct Unlocks was who I would contact. From there it was smooth sailing. I saw one review from some guy saying it was a scam. That individual wrote the only bad review that I saw so his credit card was probably declined for payment and he felt he had to be critical of someone.

Date of experience: September 18, 2023
Missouri
1 review
0 helpful votes
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Money stolen technician
October 17, 2023

Dont use this wed site they will scam you. After you do the $28.00 payment your phone will not be unlocked till you pay $50.00 extra. Go to your carrier you will unlocked for free. Karma will get those scammers

Date of experience: September 17, 2023
Georgia
1 review
0 helpful votes
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Works great
September 16, 2023

Pay the money. They unlock the device. May take a little longer than u want, but it happens.

Date of experience: September 16, 2023
Massachusetts
1 review
0 helpful votes
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Unsuccessful
September 15, 2023

They were not able to get my phone unlocked! I ended up having to purchase another phone that was unlocked.

Date of experience: September 15, 2023
Texas
1 review
0 helpful votes
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Deceptive pricing and didn't work refund not happening yet
October 15, 2023
Updated review

I was unable to determine the price until I had already spent $78. Then it was another $160 I thought it was going to be $30.
After many hours a day for a week working with a programmer in India It still is not unlocked.
I've asked for a refund 3 times and get no real response. There is no "contact" information on the web page.

Date of experience: September 15, 2023

Yet to be determined
October 7, 2023
Previous review

Yet to be determined. Would not take discover card.

Date of experience: September 7, 2023
Mexico
1 review
0 helpful votes
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Excelente servicio y eficacia
September 15, 2023

Me gustó la aplicación de desbloqueo, pensé que tardaría más tiempo o tendría dificultad para desbloquear mi celular

Date of experience: September 15, 2023
Louisiana
1 review
0 helpful votes
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Fast service
September 14, 2023

I was a bit Leary of using this service but after att wouldn't unlock mine and my husbands paid off phones I decided I would try it out. I was Leary at first and then seen i would have to wait 48 hours for the unlock and that added to it. I decided to go ahead and try it bc it offered a money back guarantee. I was surprised to see it took less than a day and it actually worked! There was no hassle or anything. As well as VERY easy to do! Codes were emailed to me with step by step instructions. I had the phone unlocked in less than 3 minutes once the codes were emailed. I was very impressed!

Date of experience: September 14, 2023
California
1 review
0 helpful votes
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Instructions work the first time.
September 14, 2023

Instructions work the first time.
While there were many alternate instructions in the email to unlock my AT&T S21, the first option with the unlock code worked flawlessly in seconds. It was the easiest part of activating my secondary eSIM for travel.

Date of experience: September 14, 2023
Puerto Rico
1 review
0 helpful votes
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Desbloqueado mi iphone
September 14, 2023

Excelente servicio lo vuelvo a utilizar. No se tardó mucho fueron 4 días y me habían escrito que eran 6 excelente

Date of experience: September 14, 2023
California
1 review
0 helpful votes
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Excelente servicio
September 12, 2023

Todo el proceso es muy eficiente y seguro de.verdad lo recomiendo

Date of experience: September 12, 2023