On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Bonne prestation, mais trop cher pour un dé bloquage d'opérateur et faire payer en plusieurs fois pour arriver à une somme de plus de 200 euros. Trop cher pour un débloquage. Cordialement.
Paid a fee to unlock a router then they requested a further fee to release the unlock code which was paid. The code did nothing, I contacted Direct Locks via email twice and no reply. I therefore conclude that this is a scam site taking money under false pretences.
They subsequently emailed me to put a review on Trust pilot, which I did and it was critical. I was emailed and offered my money back only if I removed the critical review I did not remove it as I should not need to be forced to do this and also I hope it would save others from falling into this trap.
Definitely recommend
Just follow the instructions, and you will be happy.
Very fair and honest
I was skeptical at first but checked the reviews and seen all the good reviews... These guys are for real! Unlocked a phone that I couldn't get unlocked! Thank you so much
It's only take to unlock 4 days your phone I truly recommend
No se me informó cuando estuvo desactivado el celular. Fui calando todos los días hasta que me di cuenta de que ya establa desactivado.
Phone wouldn't unlock and they wouldn't refund me at all like I never got prompted to put the codes in at all
They said $30, then after that wanted $50, a few days later they now want more AND to remote in. SCAM.
This company is an absolute 100% scam. They ask you for a payment to send you the unlock code and after paying the $28.99 instead they send you an email which had a link which takes you to another page asking for another $50 as "final payment" before you get your code. Maybe after you pay that there would be another screen asking for "final, final, payment" to get your code. They F*d me out of the $28.99 but they will never get another cent more from me. Consider yourself warned.
Al principio no tenía confianza, pero fue todo lo contrario.
Muy atentos en todo el proceso y demasiado rápido!
Al principio te piden un pagó para hacer el proceso, después de eso te solicitan otro. Realmente vale la pena ya que uno lo hace desde la comunidad de tu casa y solo te puede tomar unas horas.
Thought it was too good to be true, but they unlocked a phone I bought off line that the seller told me was not sim locked. They said it would take 7 days and they had it unlocked in 2 days. Now I'm switched over and rocking out. Thank direct unlocks.It was very simple process.
These guys are scammers they make you pay $28.99 then they take you to the link which demands another $50, for an out of contract, or unfinanced or a completed payment phone. Well you morons, if the phone was out of contract and did not have any payments then the carrier themselves would unlock it wouldn't they,you bloody scam artists,the other option was unlockable (see attached photos for the scam), contract carriers cannot be unlocked, this option is unavailable so they want to charge you $89 for not being able to unlock your phone, T-Mobile in this particular case
Fue un poco difícil el proceso ya que tuve que aser 3 pagos para que me lo desbloquearan de fábrica estuvo un poco caro la compra del último desbloqueado pero valió la pena mi teléfono se desbloqueó
I have to admit, I was a bit skeptical at first because it took a few days to get the code. Also, I had to make two separate payments but I guess that was my fault for not reading through. I was just so anxious to get my phone unlocked and clicked on the first thing I saw. However, after the second payment, I was given a tracking link to monitor the progress and when I finally got the link, it worked as soon as I entered it with no issues whatsoever. Everybody kept telling me it was scam and I would never get a code and if I did that it still would not work, but ohhhh boyyyyy were they wrong. 10/10 I would definitely recommend this service. Just be prepared for the wait.
This is one of those places who hide the actual cost. It's 100 dollars to unlock with them. All places are cheaper. Only horrible rip-offs do $#*! like that.
At first i thought this was a scam because i had to pay twice separately, but i followed through and soon enough my phone was unlocked by the technician!
I was skeptical, but decided to gamble my money on it. At first I was charged for pre-validation ($29), then it said that my phone was unlockable and I was charged a second time ($91), then it said my phone was hard-locked by the carrier, so I was charged a third time ($197) for remote USB unlock by technician. This was way more expensive than I was prepared for, but the end result was my phone was unlocked by remote USB. The technician contacts you via WhatsApp. During the entire time I thought I was being scammed because of the multiple charges. But at least I got my hard-locked phone unlocked (which is still under contract and isn't fully paid off) and now I can use it with dual sim.
My issues were taken care of by this company would highly recommend
Gives you a price to unlock, and then surreptitiously changes it to a useless "check" while you pay. Dodgy
I had to pay 3 times and I was supposed to receive a percentage back which did not happen
Answer: We have 15,000 reviews on our website, 15,000 reviews on Trustpilot, 9000 reviews on SafeSite, and 14,000 reviews here. Our rating is consistently over 4.5 stars :)
Answer: Depends on whether your phone is an iPhone or Android. IPhones unlocks are delivered over the air, and android unlocks require you to enter a code.
Answer: Hi - you can use your tracking page which will give you an estimated date of unlocking.
Answer: £23.99 is approx $28.99 - but the exchange rate does fluctuate
Answer: Sadly not, that is an illegal practice and unethical.
Answer: USe the form on our website and remember to choose the network your phone is locked to. If you don't know you can purchase a network check.