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Direct UnlocksReviews 3,875

4.0

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

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GB
1 review
0 helpful votes
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A strange experience
November 10, 2023

Whilst the overall result was to achieve the unlocking of the phone, being 'duped' into making a second payment to compete the process was unexpected and in my opinion somewhat underhand. Citing terms and conditions as the reasoning is a poor excuse. Be upfront. The cost rose from £12 to £38.

Date of experience: October 11, 2023
Mexico
1 review
0 helpful votes
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Liberación puntual y seguro
October 11, 2023
Updated review

Me dio una experiencia maravillosa y una confianza y gracias por el gran servicio que maneja la página y garantizado y muy recomendable ala vez,gran Servicio gracias.

Date of experience: October 11, 2023

Liberado muchas gracias recomendado
September 28, 2023
Previous review

Liberado muchas gracias
Recomendado

Date of experience: September 28, 2023
GB
1 review
0 helpful votes
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Unsatisfied
November 10, 2023

I sent an email regarding my order and did not get a response, unprofessional. Hidden fees after paying the first payment

Date of experience: October 11, 2023
Missouri
1 review
0 helpful votes
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Their initial checks did not reveal to them that the phone was locked, so they charged the final fee and as a result the phone could not be unlocked. I then was informed that at the begging of the process I was made aware that the phone must ask for an unlock code, I was then offered another service for a fee to try and solve that issue, and I was told that they could not refund for that reason. At the very start they should clearly disclose all fees and instructions so this type of situation would not occur. I told them I understand the facts, but my review would not be favorable, even with that they still tried to sell me an additional fee.

Date of experience: October 10, 2023
North Carolina
2 reviews
0 helpful votes
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Pretty good for the most part
November 9, 2023

Somewhat simple, would like to how how it all works as I'm waiting for some sort of confirmation email or Text message

Date of experience: October 10, 2023
Texas
1 review
0 helpful votes
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Great experience
November 9, 2023

I had doubts my iPhone would be unlocked,yes,it took some days but at the end the results speak for themselves.

Date of experience: October 10, 2023
Arkansas
1 review
0 helpful votes
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Successfully unlocked my ATT locked Samsung Galaxy S22.Was a little skeptical but it turned out just fine. I was unable to unlock by using the very first step of the detailed ways to unlock my phone. I simply had to insert a 6-8 digit code when the phone prompted me to once I inserted a competitive company's SIM. Phone asked to to reboot, I did, and phone is unlocked.

Date of experience: October 9, 2023
Texas
1 review
0 helpful votes
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SCAM
November 8, 2023

First they said pay 30$ and your phone will be unlocked then they said pay $50 more and it will be unlocked within 48 hours ans it took a week before they said it can not be unlocked and instead of giving me my $50 back or the 30 they said that I got a $50 credit but I needed to pay another $135 minus the $50 credit to get it unlocked which of course I'm not going to do and they refuse to refund my $50

Date of experience: October 7, 2023
Indiana
1 review
0 helpful votes
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Costly
November 6, 2023

I was charged for service that you didn't complete. Paid for three only one was unlocked. The other two ATT unlocked. After waiting on hold for hours.

Date of experience: October 7, 2023
Florida
1 review
0 helpful votes
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They are scammers.
November 5, 2023

Be sure about the service that you pay for and READ THE SMALL WORDS, they are one of the companies that will not reimburse you your money if can't help you, do your best with my $79.00. SCAMMERS!

Date of experience: October 6, 2023
California
1 review
0 helpful votes
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Great.
October 5, 2023

They great and did a great job. Don't listen to critics cause they don't know how it work.

Date of experience: October 5, 2023
Massachusetts
2 reviews
0 helpful votes
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My old phone
October 5, 2023
Updated review

My son lost his phone & I had saved an older phone that was locked to a different cell provider. Direct Unlocks was able to easily unlock the old phone and I was able to get my son a phone to use without buying a new expensive phone. Thank you!

Date of experience: October 5, 2023

Yes its ok
September 29, 2023
Previous review

Yes its ok

Date of experience: September 29, 2023
Texas
1 review
0 helpful votes
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Fast and great
October 4, 2023

Fast and great service honest website gets job done fast and good.

Date of experience: October 4, 2023
Florida
1 review
0 helpful votes
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Scam scam scam
November 3, 2023

Please use caution using this site they are sneaky and will take ur money without unlocking anything

Date of experience: October 4, 2023
Mexico
1 review
0 helpful votes
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Excelente
October 3, 2023

Servicio super rápido, atención inmediata, desbloqueo muy sencillo

Date of experience: October 3, 2023
New Mexico
1 review
0 helpful votes
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Hidden payments
November 2, 2023

I needed my ICloud unlocked from a motherboard I bought online. Apparently it was reported as lost. This company first charges you $50 to just do a "check"…be sure to read the fine print! After this "check" you are prompted to pay another $50 for the iCloud bypass. After paying $100 I was told my iCloud could not be bypassed. They issued me a $100 credit, which I will never use. Don't waste your money.

Date of experience: October 3, 2023
Mexico
1 review
0 helpful votes
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Excelente
October 3, 2023

Fue muy simple de hacer no hubo ningún problema y el código funcionó correctamente

Date of experience: October 3, 2023
Florida
1 review
0 helpful votes
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Bunch of liars! First they charged me $28 to unlock then while computer generated system that shows you that work is in progress they ask for another $50 that i paid. Then 2 days later while comouter generated clock they use they ask for $200. Phone is not worth that! They are liars! I tried to contact them they refused to do anything but sent some of their policy on no refunds. No work was done at all phone is still sim locked. So far out of $79 and nothing. I contacted my credit card fraud department and explained that they will not refund and did not do any work. I filed chargeback with my bank! RIP OFF COMPANY STAY AWAY!

Date of experience: October 2, 2023
Chile
1 review
0 helpful votes
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Excelente servicio
October 2, 2023

Muy buen servicio. Soy de la ciudad de Temuco Chile y lo recomiendo 100% muchas gracias por la ayuda. Ahora mi celular funciona a la perfección.

Date of experience: October 2, 2023
Texas
1 review
0 helpful votes
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As the rest of us I was charged the fee of 28$ which was claimed to be for test to see if my device can be unlocked after that they claimed I can and need to pay 50$ more for the standard unlock.
After 3 to 4 days the claimed that the standard isn't enough and that I need the premium and pay 242$ more!
While they claimed that it's 100% procedure and in case it will fail I'll be getting refund to my card that issued the payment.

After paying it took them another 5 days which resulted in sorry but we are unable to unlock email from them.
And they didn't refund me to my card!
Only gave me an option to use those 320$ on there site which is useless.
All this while they are not replying to a single email for almost 2 weeks now and still counting.

So disappointing scamming people don't trust them.

Date of experience: October 1, 2023