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Direct UnlocksReviews 3,888

4.0

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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

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21,871 reviews

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New Hampshire
1 review
0 helpful votes
Follow Ethan F.
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Fast, easy, and affordable!
May 12, 2024

I had an older att phone that was locked to their network still, and wanted to gift it to a friend. This saved time and money and now I have a good phone to gift. Thanks!

Date of experience: May 12, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Dear Ethan,

Thank you for sharing your positive experience with us! We're thrilled to hear that you found our service helpful and affordable for unlocking your older AT&T phone to gift to a friend. It's always a pleasure to assist and we're glad that we could save you time and money in the process. If you need any further assistance or have another phone to unlock in the future, we're here to help.

Warm regards,
Charlotte

Florida
1 review
0 helpful votes
Follow Ian A.
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We've all been there. Excited to get a new phone activated to realize it is carrier locked.

I did a bit of research to find the right place to unlock the device and couldn't be happier. Not only was it delivered in the timeline provided, it was completed 48 hours before promised. This was a fantastic thing to wake up to.

The ease of the site and process is unrivaled.

Date of experience: May 12, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hello Ian Champoux,

Thank you so much for taking the time to leave us this fantastic review! We're thrilled to hear that you had a positive experience with our service and that your device was unlocked ahead of schedule. It's great to know our website and process stood out to you in terms of ease of use.

We aim to maintain our reputation by providing quality service, including clear communication and timely unlocks. If there's any more assistance you need with your iPhone 12 or any future devices, please don't hesitate to reach out.

Enjoy your newly unlocked phone and the freedom it brings!

Best,
Charlotte

Florida
1 review
0 helpful votes
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Goob
May 12, 2024

Good excelente muy buen servicio lo recomiendo son los mejores

Date of experience: May 12, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hola Cristhofer Santana, ¡Muchas gracias por tus comentarios positivos y por recomendar nuestro servicio! Estamos encantados de saber que ha tenido una excelente experiencia con nosotros. Si tiene más necesidades o preguntas sobre nuestros servicios de desbloqueo, no dude en comunicarse con nosotros. ¡Estamos aquí para garantizar que su experiencia siga siendo de primera categoría! Un cordial saludo, Carlota.

Japan
1 review
0 helpful votes
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Nice
May 12, 2024

My cell phone was unlocked in approximately 30 hours, I liked the work done, I found the two payment stages strange, but the work was completed successfully! I also liked it because even though I live in Japan, the company had the autonomy to complete the unlocking!

Date of experience: May 12, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hello Claudio Taketo,

We're thrilled to hear that your iPhone 7 Plus has been successfully unlocked and that the service was satisfactory, even with the distance to Japan! We understand that the two-stage payment process may have seemed unusual at first. Just to clarify, the initial payment of $28.99 was for the Eligibility Check to ensure that your iPhone met the network criteria and was eligible for unlocking. After that, the $39 standard unlocking fee was required to complete the unlock process. Both these steps are outlined on the checkout page to keep everything transparent.

We always strive to provide clear and upfront communication with our customers, so we're pleased to hear your positive feedback on the work completed. Should you need any further assistance or have any more questions, we're here to help.

Thank you for choosing our service, and we appreciate you taking the time to share your experience.

Best regards,
Charlotte

GB
1 review
0 helpful votes
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Problem Solved
May 12, 2024

At the beginning I was a bit nervous and suspicious about the service. It took 7 days that I believe it is too long for this but at the end everything worked perfect. There are 2 separate charges. Not that cheap either, but very happy for the final result

Date of experience: May 12, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hello José,

Thank you for taking the time to share your thoughts with us. We're thrilled to hear that your iPhone 13 Pro Max is now unlocked and that you're pleased with the outcome, even though the process took a bit longer than expected.

We understand the concern regarding the two separate charges. To clarify, the first payment of £23.99 was for the Eligibility Check to ensure your iPhone could be unlocked, and the second payment of £70 was for the actual Standard Unlock service. We always make sure that all costs are outlined on the checkout page prior to purchase to ensure transparency.

The timeframe of 7 days falls within our guideline estimates, as sometimes the unlocking process can vary depending on a number of factors, including the carrier and the specific lock status of the phone.

We appreciate your understanding, and if there's anything else we can assist you with, please don't hesitate to reach out. We’re here to help you every step of the way.

Enjoy your newly unlocked iPhone, and thank you for choosing our services!

Best regards,
Charlotte

Florida
1 review
0 helpful votes
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Pensé que no funcionaba pero si mi gente confíen que si es verdad funciona en solo 2 días y medio lo desbloqueo

Date of experience: May 12, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hola Alejandro, gracias por tomarte el tiempo de compartir tus pensamientos. ¡Estamos encantados de saber que su iPhone 14 se ha desbloqueado con éxito en solo 2 días y medio! Siempre es gratificante saber que nuestro servicio ha cumplido con las expectativas de nuestros clientes. Entendemos que el proceso pueda parecer dudoso al principio, especialmente cuando se confía a un servicio online algo tan importante como desbloquear el teléfono. Sus comentarios positivos son increíblemente valiosos para nosotros y nos alegra poder ofrecer un servicio que esté a la altura de la confianza que usted y su gente depositaron en nosotros. Si tiene más preguntas o necesita ayuda con otros dispositivos, no dude en comunicarse. Estamos aquí para ayudarlo a garantizar que tenga la mejor experiencia posible con su iPhone 14 desbloqueado. Disfrute de su nueva libertad con su teléfono y ¡gracias por elegir nuestro servicio! Saludos cordiales, Carlota

Oklahoma
1 review
0 helpful votes
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Awesome job
May 11, 2024
Updated review

Did as advertised and totally satisfied, would not have believed it, but totally worth it, fast and easy. Took about 3 days but unlock work and now have my phone unlocked and working,

Date of experience: May 11, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Dear Blake Underwood,

We're thrilled to hear that your Samsung Galaxy S20+ 5G is now unlocked and working beautifully after using our services at Direct Unlocks! Thank you for taking the time to share your positive experience and for recognizing the speed and ease of our process.

Should you need any further assistance or have any more devices to unlock in the future, we’ll be here ready to help. Enjoy the freedom with your device!

Warm regards,
Charlotte


Worked as stated
May 7, 2024
Previous review

Great experience. Galaxy s20 unlocked in 3 days as stated.

Date of experience: May 7, 2024
Mexico
1 review
0 helpful votes
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Unlock iPhone 14
May 12, 2024

Very good perfect work 100% satisfaction
Really awesome paid less get more options
Perfect time solution

Date of experience: May 11, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hello Abraham,

Thank you for taking the time to leave us such a fantastic review! We're absolutely thrilled to hear about your 100% satisfaction with our service. It's great to know you found value in what we offer and that the timing was perfect for you.

Your positive experience really motivates us to continue providing top-notch service and offerings. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!

Enjoy your unlocked iPhone 14 and have a wonderful day!

Best regards,
Charlotte

Kuwait
1 review
0 helpful votes
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F***ing legit
May 12, 2024

Awesome website. The fastest, best, more knowledgeable, and easy site Ive ever used. I appreciate the help.

Date of experience: May 11, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hello,

Thank you for taking the time to leave such fantastic feedback! We are thrilled to hear that you found our service fast, knowledgeable, and easy to use. We appreciate your appreciation and are glad we could assist you with the carrier unlock.

We strive to provide outstanding service, and your positive experience is a testament to our dedication. If you need any further assistance or have any more questions, please don't hesitate to reach out.

Thanks again for choosing our service, and we look forward to helping you again in the future!

Best regards,
Charlotte

California
1 review
0 helpful votes
Follow George Z.
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Unlocked
May 11, 2024

After buying a phone off eBay without the knowledge and it being locked to AT&T, I got it unlocked through DirectUnlocks. If the seller would have paid it off with the money that it was bought from them with, I wouldn't have had to pay $150 after these stupid "Processing Fees" that were charged to my bank.

Date of experience: May 11, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hello George,

Thank you for your feedback and for choosing Direct Unlocks for your Galaxy S23 Ultra unlocking needs. I understand that the additional costs can be frustrating, and I'd like to assure you that all costs are clearly outlined on the checkout page before finalizing the purchase. We always strive to be transparent with our customers about the Eligibility check and the Unlocking Payment involved in the process.

Since your unlock has been successfully completed, we hope you are now able to enjoy the full benefits of your unlocked phone. If there is anything more we can assist you with, or if you have additional concerns, please don't hesitate to reach out. We value your business and are here to ensure you have a positive experience with our service.

Thank you for your understanding, and we look forward to serving you again in the future.

Best regards,
Charlotte

Colorado
1 review
0 helpful votes
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Perfecto aplicación
May 11, 2024
Updated review

Súper rápido confiable en menos de 5 minutos todo fue garantizando el proceso

Date of experience: May 11, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hola J González, ¡Gracias por tomarse el tiempo de compartir sus comentarios sobre los Desbloqueos Directos! Nos alegra saber que encontró nuestro servicio súper rápido y confiable. Nuestro objetivo siempre es brindar soluciones eficientes y efectivas para nuestros clientes que buscan desbloquear sus dispositivos. Nos alegra mucho saber que tuvo una gran experiencia con nosotros. Si tiene más necesidades o preguntas, no dude en comunicarse. Estamos aquí para ayudarlo a garantizar que su iPhone 11 permanezca desbloqueado y funcionando como se espera en su nueva red. Si hay algo más en lo que podamos ayudarle o cualquier otro comentario que desee compartir, no dude en ponerse en contacto. ¡Gracias por elegir Direct Unlocks y esperamos poder servirle nuevamente! Saludos cordiales, Carlota


Excelente muy rapido
June 14, 2023
Previous review

Excelente muy rapido

Date of experience: June 14, 2023
Louisiana
1 review
0 helpful votes
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Tigo Guatemala
May 10, 2024

Excelente servicio para desbloqueo de tu teléfono no me quejo recibí el código en menos del tiempo estipulado.

Date of experience: May 10, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hola Danny Perez, ¡Muchas gracias por tomarse el tiempo para dejar una reseña tan positiva! Estamos absolutamente encantados de saber que el servicio superó sus expectativas y que recibió su código de desbloqueo rápidamente. Si hay algo más que podamos hacer para ayudarlo o mejorar aún más su experiencia, háganoslo saber. Apreciamos su investigación y que haya confiado en las experiencias de otros para elegir nuestro servicio de desbloqueo de su Samsung Galaxy S24 Ultra. Nuestro objetivo es seguir brindando un servicio de alta calidad y comentarios como el suyo son increíblemente alentadores. Recuerde, si necesita más ayuda o tiene alguna pregunta sobre las funciones de desbloqueo de su teléfono, estamos aquí para ayudarlo. ¡Disfruta de tu dispositivo ahora desbloqueado y de la libertad que brinda! Un cordial saludo, Carlota.

France
1 review
0 helpful votes
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Téléphone débloqué
May 10, 2024

Mon téléphone est débloquée pour tous les opérateurs.

Date of experience: May 10, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Bonjour Emilie, Merci d'avoir pris le temps de nous faire part de votre récente expérience avec nous. C'est merveilleux d'apprendre que votre iPhone 13 est désormais déverrouillé avec succès pour tous les opérateurs et que vous avez trouvé nos délais de réponse satisfaisants! Nous sommes ravis que vous ayez choisi notre service sur recommandation et que nous puissions être à la hauteur de vos attentes. Si vous avez besoin d'aide supplémentaire ou si vous avez des questions concernant votre déverrouillage ou tout autre service, n'hésitez pas à nous contacter. Nous sommes là pour vous aider! Cordialement, Charlotte

GB
1 review
0 helpful votes
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Great service
May 10, 2024

Great service, fast delivery to receive the unlock codes very happy thank you

Date of experience: May 10, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hello Riki,

Thank you so much for taking the time to leave us a review. We're thrilled to hear that you're happy with the service and the prompt delivery of your unlock codes! It's fantastic to know that we could assist you in unlocking your newly purchased phone and that you found us easily through Google.

We strive to provide a respectable and reliable service, and your positive feedback really makes our day. If you need any further assistance or have any more phones to unlock, we're here to help. Enjoy your newly unlocked device!

Warm regards,
Charlotte

California
1 review
0 helpful votes
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At&t
May 10, 2024

I was very sceptical at first but I was in need of a work phone because someone stole my phone it took 2 day but it really worked.

Date of experience: May 10, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Dear Miah,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that the unlocking of your iPhone 12 was a success and that we could provide you with a more affordable service than our competitors. We understand how important it is to have a reliable work phone, especially after such an unfortunate event as theft.

If you need any further assistance or have any more devices that need unlocking, please don't hesitate to reach out to us. We're here to help!

Warm regards,
Charlotte
Customer Service Team, Direct Unlocks

GB
1 review
0 helpful votes
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Fast and efficient
May 10, 2024

I am so pleased that my phone was unlocked in such a short time
The only downside is that it seemed included that there were 2 payments to be made
I assumed the cost was the first payment
Still very good service

Date of experience: May 10, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Dear Stephen O'Donnell,

Thank you for taking the time to provide your positive feedback on our services, and we're thrilled to hear that your iPhone 12 Pro was unlocked swiftly! We understand that the payment process can be a bit surprising and want to ensure complete clarity for your peace of mind.

As outlined in our terms and conditions, the unlocking service involves two distinct steps: the Eligibility Check at £23.99, and then the Standard Unlock at £26. Both steps are necessary to securely and effectively unlock your phone from the O2 UK network. We always strive to be transparent about this process, with all costs clearly outlined on the checkout page prior to purchase.

We're glad you chose Direct Unlocks and had a positive experience. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help ensure that your device works seamlessly on your preferred network.

Warm regards,
Charlotte

Utah
1 review
0 helpful votes
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ITS AMAZING
May 9, 2024

Truly amazing and it was super fast and it actually worked i'm super impressed it was really simple to use and was very useful i definitely will be using again it was also super affordable! I highly recommend for a fast and easy unlock for your technology's its also really reliable it was $50 all together

Date of experience: May 9, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hello Shelby,

We are absolutely thrilled to hear about your positive experience with our unlocking service! Thank you so much for your kind words and for recommending us. It's wonderful to know that the process was fast, simple, and affordable for you.

If you ever need our services again in the future, we'll be here ready to assist. Enjoy your newly unlocked iPhone 13, and feel free to reach out if you have any more questions or need further assistance.

Warm regards,
Charlotte

GB
1 review
0 helpful votes
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Super fast service!
May 9, 2024
Updated review

Very easy to use and super fast service. Would recommend 100% to anyone needing to unlock a mobile.

Date of experience: May 9, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Dear Gavin Johnson,

Thank you so much for your positive feedback! We're delighted to hear that you found our service easy to use and super fast. Recommendations from satisfied customers like you really make our day. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Best regards,
Charlotte


Very fast and pleasant service!
May 28, 2021
Previous review

Very fast and pleasant service!

Date of experience: May 28, 2021
California
1 review
0 helpful votes
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Awesome
May 9, 2024

I did not have to talk to anyone and in twenty four hours it was complete. The only thing that I would say up front is that the 1st $28 is not he full amt to unlock. Just say it up front the total amt and how much is going to be to check if the phone is able to be unlocked. But overall good experience!

Date of experience: May 9, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hello Julio,

We're delighted to hear your unlock was completed efficiently and thank you for sharing your thoughts. Your feedback about the clarity of costs is greatly appreciated. Just to clarify, the initial $28.99 payment covers the Eligibility Check, and the following $114 is for the Standard Unlock service. We aim to be transparent about our pricing and apologize for any confusion experienced during the process. Rest assured, we'll take your feedback on board to improve our communication.

If there’s anything else we can assist you with, please let us know. Enjoy your unlocked Galaxy S23 Ultra!

Best regards,
Charlotte

North Carolina
1 review
0 helpful votes
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Fast Service
May 8, 2024

Direct Unlocks were able to unlock my AT&T Samsung S23 phone in 2 days time. Great service at an affordable price!

Date of experience: May 8, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hi Annette,

We're thrilled to hear that you're pleased with the speedy unlock of your AT&T Samsung S23 Ultra! Thank you for choosing our service and for recognizing the value we strive to provide. Enjoy the freedom with your now-unlocked phone, and if you need any further assistance in the future, we're always here to help.

Warm regards,
Charlotte