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Direct UnlocksReviews 3,906

3.1

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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
885
value
548
shipping
395
returns
383
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21,871 reviews

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Canada
1 review
0 helpful votes
Follow Sacha A.
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Très et très cher
November 21, 2024

Très long et très cher vous de 29.99$ et après 50$ Pour la finalisation c'est pas super

Date of experience: November 21, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Bonjour Sacha, Merci d'avoir partagé vos réflexions. Je comprends que le coût du déverrouillage puisse paraître élevé, mais ces frais s'appliquent à chaque étape essentielle; vous avez initialement payé 28,99 $ pour la vérification d'éligibilité, qui est nécessaire pour confirmer que le déverrouillage peut être effectué, suivi des frais de déverrouillage standard de 50 $. Étant donné que le statut de votre commande est indiqué comme « Déverrouillage terminé », il semble que le processus ait réussi. Si vous avez des questions sur l'utilisation de votre iPhone 6S déverrouillé ou si je peux vous aider d'une autre manière, n'hésitez pas à me le faire savoir! Cordialement, Charlotte

Maine
1 review
0 helpful votes
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Fast,Supportive, Easy Process!
November 21, 2024

Easy Process and Very Fast. I Would Admit, It's A Bit Expensive But It Works. I Appreciate The Support And Seamless Service.

Date of experience: November 21, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hi Trevor,

Thank you for your positive feedback! We're thrilled to hear you found our process easy and fast. Unlocking a new iPhone 14 can definitely be a bit of an investment, but we're glad it worked out smoothly for you. If you have any further questions or need assistance, feel free to reach out. We're here to help!

Best,
Charlotte

GB
1 review
0 helpful votes
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Znakomita obsluga.
November 20, 2024

Znakomita obsluga, latwy I przejzysty proces odblokowania telefonu bez wychodzenia z domu!

Date of experience: November 20, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Cześć Wojciechu, Dziękuję bardzo za pozytywną opinię! Cieszę się, że nasza usługa okazała się dla Ciebie łatwa i przejrzysta. Twoje zaufanie wiele dla nas znaczy! Jeśli potrzebujesz czegoś jeszcze lub masz jakieś pytania dotyczące odblokowania Samsung Galaxy A71, śmiało pytaj. Jesteśmy tutaj, aby pomóc Ci na każdym kroku! Najlepsze życzenia, Charlotte

Missouri
1 review
0 helpful votes
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La mejor
November 19, 2024

Muy fácil y de mucha ayuda sin complicaciones,muchísimas gracias por sus servicios.

Date of experience: November 19, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hola Hugo, ¡muchas gracias por tus amables palabras! Nos alegra saber que nuestro servicio te resultó fácil y útil. Si tienes más preguntas o necesitas ayuda para desbloquear tu iPhone 12 Mini, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte en cada paso del proceso! ¡Saludos!

GB
1 review
0 helpful votes
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Worked fine but beware of hidden fee
November 19, 2024

So initial payment to check your phone is ok and then another charge to actually unlock is a bit deceptive but it worked and unlocked phone

Date of experience: November 19, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hi N Drummond,

Thank you for your feedback! I'm glad to hear that your phone is now unlocked successfully. I understand the process may have felt a bit complex with the two payments, but as mentioned on our checkout page, we've structured it this way to ensure your eligibility before proceeding with the unlocking.

If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

Best,
Charlotte

Pennsylvania
1 review
0 helpful votes
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Very easy didn't even take 10 minutes checked the phone then had me pay for the unlock

Date of experience: November 18, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hi Kevin,

Thank you for your review! We’re thrilled to hear that you found the process easy and quick. Since your order status is "Unlock Complete", you should be all set to enjoy your unlocked iPhone 15 Pro Max on any compatible network. If you have any questions or need assistance with activating it, just let us know. We appreciate your trust in us and hope you love your unlocked phone!

Best,
Charlotte

Arizona
1 review
0 helpful votes
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Quick and easy
November 17, 2024

Needed this done quick and it was done quick and easy no problems it worked and my son was very happy

Date of experience: November 17, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hi Roberto,

Thank you for your review! We're thrilled to hear that the unlocking process was quick and easy for you, and more importantly, that your son is happy. If you have any questions or need further assistance, feel free to reach out. We're here to help!

Best regards,
Charlotte

DO
1 review
0 helpful votes
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Exelente
November 17, 2024

Buena, lo intenté con un equipo que no calificaba para desbloqueo, me quedo el dinero como nota de crédito y logré utilizarlo como a los tres meses, todo bien…

Date of experience: November 17, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hola Juan, ¡Gracias por compartir tu experiencia! Me alegra saber que pudiste usar la nota de crédito con éxito. Si tienes otros dispositivos que te gustaría desbloquear o tienes más preguntas, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos, Charlotte

Maryland
1 review
0 helpful votes
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Website said instant, took 8 days, also got charged 28.99, then another $50, then they snuck in another $5 charge without informing me. Never got an unlock code. Phone still dead. They string you on and on and on. Super scam out of England. Death to the Brits. Its probably blacks or a terrorist cell.

Date of experience: November 17, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hi Damon,

I’m really sorry to hear about your experience; I completely understand your frustration. Just to clarify, the charges you see—$28.99 for the Eligibility Check and $50 for the Standard Unlock—along with any applicable fees are all outlined during the checkout process.

Since your current order status is "Unlock Complete" and you have the unlock code (95767130), please try inserting it again. If your phone isn’t asking for the code, it might require a Remote USB unlock, which will be necessary in such cases.

We sincerely strive to assist every customer, and we appreciate your patience. Please let us know how we can further help!

Best,
Charlotte

Pakistan
1 review
0 helpful votes
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Totally fail don't use it
November 17, 2024

Totally fail to unlock even tho I pay don't use it don't trust them

Date of experience: November 17, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hi Afzal Amjad,

I’m sorry to hear about your concerns regarding the unlocking process for your Galaxy S22 Ultra 5G. I want to assure you that your order status shows "Unlock Complete," and your unlock codes have been provided:

- **NETWORK**: 91865956
- **PROVIDER**: 18694531
- **SUBNET**: 00000000
- **DEFREEZE**: 71483469

To move forward, please follow the unlocking instructions carefully. If you need any assistance with the process, feel free to reach out, and I'm here to help. Your experience is important to us, and we want to ensure you can successfully unlock your device.

Thank you for your patience!

Best,
Charlotte

Mexico
1 review
0 helpful votes
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La verdad me encantó por qué muy fácil, yo la verdad considero que me ayudó mucho por qué tiene una forma de etapas que te ayuda a que tu sola puedas hacer tu desbloqueo solo haciendo los pagos

Date of experience: November 15, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hola Valeria, ¡muchas gracias por tus maravillosos comentarios! Me alegra saber que nuestro proceso de desbloqueo te resultó fácil y eficiente. ¡Tu satisfacción es muy importante para nosotros! Solo para aclarar, completaste con éxito el desbloqueo de tu iPhone 14 Pro Max el 2 de noviembre y tu estado actual indica "Desbloqueo completo". ¡Todo está en orden y deberías estar lista para disfrutar de tu dispositivo desbloqueado! Si tienes más preguntas o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos cordiales, Charlotte

Iowa
1 review
0 helpful votes
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Unsatisfactory, slow to respond, too long to get a code... Trapped into a second payment to go forward with the AT&T unlock 🔓/release codes... Preying on those who are desperate for a service/solution to resolve technical issues they don't understand.

Date of experience: November 15, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hi Robert,

I'm sorry to hear that your experience hasn't been up to your expectations. I appreciate your feedback and want to clarify a couple of things. The order process requires the initial $28.99 for the Eligibility Check, followed by the $101 for the Standard Unlock, which is standard for all phones needing an eligibility assessment.

Now that your order status shows "Unlock Complete," you should be able to use your unlock codes successfully: NCK=7917241537073135 and MCK=6849526039481425. I hope this helps, and if you have any more concerns or need assistance with the process, please let me know!

Best,
Charlotte

Georgia
1 review
0 helpful votes
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Skeptical
November 13, 2024

I was a little skeptical but they sure proved me wrong! I paid $80 but they unlocked my iPhone 15

Date of experience: November 13, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hi Hefer,

Thank you for your feedback! I'm thrilled to hear that your iPhone 15 has been successfully unlocked! We strive to provide a legitimate and reliable service, so it’s great to see that reflected in your experience.

If you have any further questions or need assistance, feel free to reach out! Enjoy using your unlocked phone!

Best,
Charlotte

El Salvador
1 review
0 helpful votes
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Gracias por liberar mi s24 ultra
November 13, 2024

Exelente servicio tardo más del tiempo establecido pero valió la pena la espera

Date of experience: November 13, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hola Diego, ¡muchas gracias por tus amables palabras! Nos alegra saber que consideraste que nuestro servicio valió la pena la espera y realmente apreciamos la recomendación de otras personas. Si tienes alguna pregunta o necesitas más ayuda, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte con el proceso de desbloqueo de tu Samsung Galaxy S24 Ultra! Saludos, Charlotte

New York
1 review
0 helpful votes
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Awesome Sauce
November 13, 2024

Great work worked very fast love the product will recommend

Date of experience: November 13, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hi Aneudi,

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our service. We truly appreciate your recommendation and are glad that your friend pointed you our way. If you have any questions or need further assistance as you enjoy your unlocked iPhone, feel free to reach out. We're here to help!

Best wishes,
Charlotte

Oklahoma
1 review
0 helpful votes
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It is a great way to unlock your phone and very easy they do everything and it takes some time but it really works

Date of experience: November 12, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hi Elvis,

Thank you for your feedback! I'm delighted to hear that you found the process easy and are pleased with the results. We strive to make unlocking your phone a smooth experience.

If you have any further questions or need assistance with your iPhone 13 Pro, please let us know. We're here to help!

Best,
Charlotte

Mexico
1 review
0 helpful votes
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Excelente servicio
November 12, 2024

Se desbloqueo durante 6 dias de una compañía de cricket para ser liberada un iPhone xr

Date of experience: November 12, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hola Raciel, ¡Gracias por tu reseña! Me alegra saber que nos elegiste para desbloquear tu iPhone XR. Parece que has tenido una experiencia positiva hasta ahora. Dado que el estado de tu pedido muestra "Desbloqueo completo", eso significa que tu desbloqueo fue exitoso. Si has podido usar tu teléfono sin problemas durante los últimos seis días, ¡es una gran noticia! Si tienes algún problema o preguntas sobre el uso de tu teléfono en diferentes países, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! ¡Gracias por confiar en nosotros! Saludos, Charlotte

DO
1 review
0 helpful votes
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En Cantada🥹
November 11, 2024

Me Encantó, Todo Fue Tan Rápido & Tienen Un Exelente servicio 😌una Facilidad Rápida, Solo tienes que esperar la aprobación de tu desbloqueo Y en seguida Insertar tu SIM Y No tienes que aser más nada.

Date of experience: November 11, 2024
Customer Service R. Direct Unlocks Rep
over a year old

¡Hola, Johanna Mejía! ¡Muchas gracias por tu maravillosa reseña! Nos alegra saber que nuestro servicio te resultó rápido y sencillo. Es genial saber que las recomendaciones te ayudaron a elegirnos y realmente apreciamos tus amables palabras sobre nuestro equipo. ¡Tu satisfacción significa mucho para nosotros! Si tienes otras preguntas o necesitas más ayuda mientras completas el proceso de desbloqueo, no dudes en comunicarte con nosotros. ¡Disfruta usando tu iPhone 12 Pro desbloqueado! ¡Saludos! 😊

Egypt
1 review
0 helpful votes
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Amazing!
November 11, 2024

Took them only 2 days to get it unlocked!
Awesome. I would definitely recommend it!

Date of experience: November 11, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hi Martin Ayad,

Thank you so much for your kind words! We're thrilled to hear that your Galaxy A03s got unlocked in just two days and that you found our service trustworthy. We truly appreciate your recommendation! If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your newly unlocked phone!

Best,
Charlotte

Florida
1 review
0 helpful votes
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Just a breeze
November 10, 2024

Before I bought a new phone for my international trip, I gave a shot for this service, and it took just a couple of days to get my old apple phone 12 to be unlocked. I saved a ton a customer service is very responsive. Thank you!

Date of experience: November 10, 2024
Customer Service R. Direct Unlocks Rep
over a year old

Hi Anatildes Silva,

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you saved money and found our service responsive and knowledgeable.

If you have any questions or need further assistance as you enjoy your unlocked iPhone 12, feel free to reach out. We're here to help!

Safe travels on your international trip!

Best regards,
Charlotte