On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Molto scettico in principio sono dovuto ricredermi! Hanno fatto tutto in meno di 24 ore!
Ho comprato un iphone 13 pro max ma non mi sono reso conto che era bloccato con una nota compagnia statunitense AT&T, Ho cercato il venditore che dopo avere subito precisato che fosse specificato nell'annuncio mi ha abbandonato.
Ho trovato il contatto su internet ma non credevo fosse possibile!
Ho pagato la cifra richiesta sperando di non avere buttato i soldi del telefono ma non ero fiducioso!
Incredibili precisi e puntuali mi hanno restituito la voglia di acquistare on line!
Grazie ragazzi siete magnifici!
This is a legit service. Amazing communication through out the process. Reliable service and fast process. $30 to clear your phone, $50 to start the process. It was great to know this was not a scam, but a legit service. My iPhone was unlocked successfully.
Hi Carolina,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us and that your iPhone 14 Pro Max was successfully unlocked. We pride ourselves on our communication and reliability, so it’s wonderful to know that came through for you. If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
Paghi una volta, poi capisci che devi pagare una seconda volta perchè nella prima modalità non è chiaro che gli step sono 2, poi per sbloccare devi avere una SIM STRANIERA! Allucinante. Io sono ancora col Samsung pad, il cui sblocco costa più del pad, bloccato.
Ciao Cagna Eugenio, Grazie per aver condiviso il tuo feedback con noi! Capisco perfettamente la tua frustrazione riguardo al processo di pagamento in due fasi. Vogliamo essere trasparenti, indicando tutti i costi nella pagina di pagamento, inclusi il Controllo di idoneità e il Pagamento di sblocco. Vedo che lo stato del tuo ordine è "Sblocco completato", quindi dovresti avere i codici di sblocco per il tuo Samsung Galaxy Tab A 10.1. Se hai altre domande sul processo di sblocco o hai bisogno di assistenza con l'utilizzo di una scheda SIM per lo sblocco, ti consiglio di provare una SIM diversa, poiché è essenziale per completare correttamente lo sblocco. Non esitare a contattarci di nuovo se hai bisogno di ulteriore assistenza. Siamo qui per supportarti! Cordiali saluti, Charlotte
It was a long 4 days waiting for my iPhone to be unlock but it was worth it.
Hi Rosa Martinez,
Thank you so much for your review! I'm thrilled to hear that your iPhone 15 Pro Max was successfully unlocked within four days. It’s wonderful to know that you took a chance on us and had a positive experience.
If you have any questions or need further assistance, feel free to reach out. Enjoy using your unlocked phone!
Best wishes,
Charlotte
Like the speed and update I received to unlocked my iPhone 15 pro max it was easy step
Hi Ibrahim,
Thank you so much for your kind words about our service! We're thrilled to hear that you found the process of unlocking your iPhone 15 Pro Max easy and that you appreciated the speed of our updates. Your feedback reflects what we strive to deliver!
If you have any other questions or need further assistance, feel free to reach out. We're here to help!
Best regards,
Charlotte
I was impressed that my phone was unlocked, it was amazing, they worked so fast 🥰
Hi Pakdiporn Pakdeelon!
Thank you so much for your wonderful feedback! 🥰 We're thrilled to hear that you were impressed with how quickly we were able to unlock your iPhone 11 Pro. Your trust in us means a lot, and we’re glad to have been able to help you!
If you have any further questions or need assistance in the future, don’t hesitate to reach out. Happy unlocking! Xx 😘
Best,
Charlotte
The service was fast and real and I had no problem with it the price a bit high but low key recommend could save you a trip from going into the store
Hi Reionna,
Thank you for sharing your feedback! I'm glad to hear that you found our service fast and reliable. We strive to make the unlocking process as smooth as possible.
I understand that the price may seem a bit high, but we aim to provide a convenient solution that saves you time and effort. If you have any questions or need assistance with your unlock, feel free to reach out. We’re here to help!
Thank you for recommending us, and we hope you enjoy your unlocked iPhone 7!
Best,
Charlotte
Bonjour, je fais un avis honnêtes et sincères des services! Bon déjà le site n'est pas une arnaque, ça fonctionne vraiment, ils ont débloqués mon téléphone et ils sont honnêtes.
Pour les points négatifs:
1- il faut deux paiements pour faire le déblocage, l'un pour la consultation comme chez le médecin et l'autre pour la finalisation mais ah mon avis ça aurait été mieux que le client sache exactement ce qu'il a à payer dès le début.
2 - les délais de déblocage ont variés au cours de la procédure du coup le temps est aléatoire, le temps augmentait et lieu de diminuer.
3 - les services sont un peu cher je dirais
Bonjour! Merci beaucoup pour votre avis honnête et pour avoir partagé votre expérience avec nous. Nous sommes heureux d'apprendre que votre téléphone a été débloqué avec succès! Je comprends vos inquiétudes concernant la structure de paiement. Il est important de noter que les coûts de vérification d'éligibilité et de déverrouillage sont clairement indiqués sur la page de paiement pour garantir la transparence. Le processus de paiement en deux étapes est nécessaire pour chaque déblocage, car nous effectuons d'abord une vérification d'éligibilité avant de procéder au paiement du déblocage. En ce qui concerne les délais de déblocage, nous nous efforçons de fournir des estimations précises, mais ils peuvent fluctuer en raison des conditions du réseau. Nous vous remercions de votre patience tout au long du processus! Si vous avez d'autres questions ou si vous avez besoin d'aide, n'hésitez pas à nous contacter. Nous sommes là pour vous aider! Merci de nous avoir choisis et nous espérons que vous apprécierez votre Galaxy S22 Ultra 5G débloqué!
Muy rápido para solucionar el desbloqueo aún si el celular es de México, me gustó mucho el servicio y q siempre estuvieran atentos
Muchas gracias 🙏
Hola Dalila, ¡muchas gracias por tus amables palabras! Nos alegra saber que nuestro servicio te resultó rápido y atento. Desbloquear tu iPhone 14 de Nextel México puede ser una experiencia sencilla y nos alegra haberte podido ayudar con eso. Si tienes más preguntas o necesitas más ayuda, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos, Charlotte
All the costs are listed and explained. Make sure you are OK with them as there are two costs involved. The process is straightforward once the payments are done. Mine tools 3 days but there always progress report page you can check. Love the service.will do again if there is a need.
Hi Tam Nguyen,
Thank you so much for sharing your thoughts! I'm glad to hear that you found the service straightforward and are happy with the results. Just to clarify, the two payments you made—$28.99 for the Eligibility Check and $101 for the Standard Unlock—are standard for unlocking your Samsung Galaxy S24 from AT&T. All costs are outlined on our checkout page to ensure clarity.
Since your order status is "Unlock Complete," I hope you're enjoying the freedom of your unlocked device! If you have any further questions or need assistance, feel free to reach out. We'd love to help you again in the future.
Best regards!
No tenía tiempo para movilizarme a la tienda del proveedor de telefonía, encontré esta opción y me dieron una solucion viable, muy oportuna, logré hacerlo todo desde mi trabajo.
Hola Irazema, ¡muchas gracias por tus comentarios! Me alegra mucho saber que nuestro servicio te resultó práctico y oportuno, especialmente porque pudiste desbloquear tu Moto E20 desde el trabajo. Si tu teléfono no te pide un código de desbloqueo, es posible que debas considerar el servicio de desbloqueo USB remoto, que tiene un costo adicional, ya que a menudo se requiere en determinadas situaciones. Si tienes alguna pregunta o necesitas ayuda con los próximos pasos, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos, Charlotte
Even thought It was an expensive process, the unlocking process was simple there was 3 day waiting period, but my issue got resolved. The carrier that the phone was attached too. I was trying to have the phone unlocked for almost about a month, with many chats and calls and constant run arounds with no help. Direct unlock definitely helped with getting my phone unlocked.
Hi Michael,
Thank you for your detailed feedback! I’m glad to hear that the unlocking process was ultimately simple and that your issue got resolved after quite a journey. I understand the confusion around the payments, and I appreciate you taking the time to clarify.
To explain, the initial $28.99 covers the Eligibility Check, which is a necessary first step, and the subsequent $101 was for the Standard Unlock. All costs are outlined before purchase to ensure transparency. If you're at the "Unlock Complete" status, it sounds like everything has gone smoothly now!
If there's anything more you need or if you have further questions, feel free to ask! Thank you for choosing Direct Unlocks, and we're here to help anytime!
Best regards,
Charlotte
Je suis très satisfait du service reçu et la rapidité du service rendu.
Bonjour Bélanger Dominique, Merci beaucoup pour votre superbe avis! Nous sommes ravis d'apprendre que vous avez été satisfait de notre service et de la rapidité du processus de déverrouillage de votre iPhone 5S. Vos commentaires nous sont très précieux! Si vous avez d'autres questions ou si vous avez besoin d'aide à l'avenir, n'hésitez pas à nous contacter. Profitez de votre téléphone déverrouillé! Cordialement, Charlotte
Service rapide et immédiat,
Impossible pour moi de débloquer mon téléphone un dimanche matin, je me suis tourné alors vers,Unloks, en moins de cinq minutes, mon téléphone était désimlocké, je recommande
Bonjour Maxence, Merci pour votre avis! Je suis ravi d'apprendre que votre processus de déverrouillage s'est déroulé avec succès. Nous nous efforçons de vous offrir un service rapide. Si vous avez d'autres questions ou si vous avez besoin d'aide pour quoi que ce soit d'autre, n'hésitez pas à nous contacter. Profitez de votre iPhone 11 nouvellement débloqué! Cordialement!
Al principio tenía dudas al ser una página de internet, pero si cumplieron con el desbloque y estoy feliz
Hola Daniel, ¡muchas gracias por compartir tu experiencia! Nos alegra saber que al principio no estabas seguro pero que finalmente quedaste satisfecho con el desbloqueo de tu iPhone 11. Realmente apreciamos tu elección de trabajar con nosotros, ¡especialmente porque te parecieron atractivos nuestros precios! Si tienes más preguntas o necesitas ayuda para seguir adelante, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos, Charlotte
So to be honest I was a little skeptical but with the review and the results and the communications they stayed in contact with me for everything it made me feel comfortable.
Hi Terrence,
Thank you for sharing your thoughts! I'm glad to hear that our communication made you feel comfortable throughout the process. It's great to know you chose us based on reviews, and we're committed to providing a positive experience.
If you have any more questions or need further assistance with your iPhone 11 unlock, feel free to reach out. We're here to help!
Best,
Charlotte
I am one of the biggest skeptics out there when it comes to these kind of services. I was on my last day of my service with Verizon getting tired of their overpriced billing but still owing $700 on my phone I was in desperate need to switch carriers, but did not have enough for my phone! What an amazing service this is! First and foremost, the first $29 payment is just to do an eligibility check and it will cost you another 50 after but for $80 my phone was unlocked within 15 minutes and 30 minutes later I signed up with a new carrier for $50 a month! THANK YOU SO MUCH
Hi Melyssa!
Thank you so much for sharing your experience! We're thrilled to hear that you had such a positive outcome with our service and that you were able to switch to a new carrier. We strive to provide a smooth unlocking process, and it's fantastic to know it worked out well for you within such a short time.
If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your trust in us!
Best regards!
I was very skeptical about if this was legit and if it really would work, I originally paid $28.99 for them to do the eligibility check. Once I pass the eligibility check, I paid another $50 for the unlock to be complete. The service was very fast. My phone was completely unlocked and less than 20 minutes of me starting the process. I am completely satisfying and very grateful and definitely recommend it to anyone needing their device unlocked. The communication via email was also excellent. They kept me updated every step of the way. Definitely rate it a 10 out of 10.
Hi Stephanie,
Thank you so much for your wonderful review! We're thrilled to hear that your iPhone SE is fully unlocked and that the process went smoothly for you. It’s fantastic to know that our communication and service met your expectations.
We truly appreciate your recommendation and your trust in us during the process. If you have any friends or family needing a similar service, feel free to share your positive experience!
Thanks again, and enjoy your unlocked phone!
Best,
Charlotte
The process took slightly longer than expected but I got a very quick response to my query and the unlock was completed. I would use these guys again and recommend them to my friends
Hi Paul Golding,
Thank you so much for your kind words! We’re glad to hear that your unlock was completed and that you received a prompt response to your query. We strive to provide excellent service and appreciate your patience during the process.
It's fantastic to know you’d recommend us to your friends, and we look forward to helping you again in the future! Your satisfaction means a lot to us.
Best wishes!
Eu tive receio no início, mas realmente funcionou. Fiz um pagamento para triagem, um para desbloqueio na operadora e como tinha dívida no emei com a operadora, tive que fazer outro pagamento. No final deu algo em torno de 1500,00, mas deu super certo. Eu recomendo, são confiáveis.
Olá Wivian Pinto, muito obrigado por compartilhar sua experiência! Estou muito feliz em saber que nosso serviço funcionou para você e que você o achou confiável. Nós nos esforçamos para fornecer informações claras sobre os custos no checkout, incluindo os pagamentos necessários para a verificação de elegibilidade e o processo de desbloqueio, o que pode realmente ajudar a garantir uma experiência de desbloqueio tranquila. Se você tiver mais alguma dúvida ou precisar de ajuda com qualquer outra coisa, por favor me avise. Estamos aqui para ajudar! Atenciosamente!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ciao Dario, Grazie mille per le tue gentili parole! Apprezziamo davvero la fiducia che hai riposto in noi, soprattutto considerando il tuo scetticismo iniziale. È meraviglioso sapere che siamo stati in grado di aiutarti a sbloccare il tuo iPhone 13 Pro Max in modo tempestivo. Ci impegniamo sempre a fornire informazioni chiare e dettagliate sui nostri servizi, quindi è bello sapere che i nostri sforzi hanno avuto un impatto positivo sulla tua esperienza di acquisto online. Se in futuro dovessi aver bisogno di assistenza o avere altre domande, non esitare a contattarci. Goditi il tuo telefono sbloccato! Cordiali saluti, Charlotte