On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
A princípio pensei q não fosse dar certo, demora um pouco mais da certo! Podem confiar
I paid $79 to DirectUnlocks for unlocking my iPhone (IMEI: **************), but the service failed due to AT&T criteria. Despite this, they refuse to refund my money and only offer a credit note that I cannot use. This feels unfair and unprofessional. I hope they reconsider and issue my refund promptly.
Hi Muxammad Pulatov,
I understand your frustration, and I’m here to help. You've made two important payments: $28.99 for the Eligibility Check and $50 for the Standard Unlock. Unfortunately, your order status indicates that your device doesn't meet the network unlocking criteria for AT&T.
All costs were outlined on the checkout page prior to purchase, and as per our policy, eligibility checks are non-refundable as they are essential to determine if unlocking is possible. I encourage you to review any updates on your criteria, and I’m hopeful that there might be a way forward once those conditions are met.
Thank you for your understanding, and please let me know if there's anything else I can assist you with!
Best quality also quick delivery and very useful service to help all in need
Hi Felicia,
Thank you for your feedback! It’s great to hear you found our service reliable and efficient.
Regarding your order, you've successfully completed the unlock process for your iPhone 13, and there are no additional payments required at this time. We’re thrilled to have helped you unlock your phone! If you have any questions or need further assistance, feel free to reach out.
Warm regards!
"Quick, reliable, and hassle-free service! Unlocking my iPhone was simple and entirely remote, with clear instructions and updates throughout the process. Now, I can use any carrier without restrictions. Highly recommend for anyone needing an efficient unlocking solution!"
Hi Mohamad,
Thank you for your feedback! I'm delighted to hear that you found our service quick, reliable, and hassle-free. Your iPhone 16 Pro Max should now be able to use any carrier you wish without restrictions, which is fantastic!
If you have any questions or need further assistance as you start using it with a new carrier, feel free to reach out. We're here to help!
Best regards!
Hi Haley,
I’m really sorry to hear you’re having trouble with your iPhone 14 unlock. Since your order status is marked as "Unlock Complete," it seems that the process should be finished. If you're still facing issues, please ensure that you're following the unlocking instructions we sent you, like connecting to WiFi and restarting your phone.
If you need assistance, don’t hesitate to reach out. We’re here to help you get your phone unlocked and working as it should!
Best,
Charlotte
Tuve una grata sorpresa
Ya que quedó al 100% mi equipo liberado de fábrica
Al principio te dan soluciones alternativas para poder hacer el desbloqueo
Y mi equipo requirió un servicio Premium
Que fue un precio justo en comparación a otros servidores
Y quedó en 6 días perfecto 👌
Hasta ahorita no he tenido ni un solo inconveniente con el trabajo que me entregaron.
Lo recomiendo.
Hola Eduardo Flores, ¡Muchas gracias por tu maravillosa reseña! Nos alegra saber que tuviste una experiencia agradable y que el servicio Premium funcionó perfectamente para tu iPhone 14 Pro Max. Es genial saber que nuestros precios te parecieron justos y que nuestro soporte fue útil durante todo el proceso. Agradecemos tu recomendación y tu decisión de confiar en nosotros para tus necesidades de desbloqueo. Si tienes más preguntas o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Disfruta de tu teléfono desbloqueado! Saludos cordiales, Charlotte
I was skeptical at first, but after 3 days the phone was unlocked. Easy to follow instructions, customer service was responsive. Good value considering the cost of an iPhone these days.
Hi James,
Thank you for your great review! We're thrilled to hear that your iPhone 12 was unlocked successfully and that you found our instructions easy to follow. It's also wonderful to know that our customer service team was responsive to your needs.
If you have any further questions or need assistance with anything else, feel free to reach out. We truly appreciate your support!
Best,
Charlotte
This process was super simple. Customer service was also great in responding quickly with any concerns I had. Would definetly reccomend and use again!
Hi Kelly,
Thank you so much for your positive feedback! I'm thrilled to hear that you found our process simple and that our customer service team was helpful in addressing your concerns. We strive to provide quick and effective solutions, and it’s wonderful to know we met your expectations!
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We're here to help!
Best,
Charlotte
Had real issues with AT&T getting the phone released but You All were wonderful and tenacious!
Thank you all again!
Hi Ronald,
Thank you so much for your kind words! We’re thrilled to hear that you found our team to be helpful and persistent in getting your phone unlocked. It's great that you had a recommendation to use our service!
If you ever need assistance in the future or have more questions about your unlock process, feel free to reach out. We're here to help!
Best regards!
After failed attempts to unlock my Tracfone Galaxy A12, the service was able to source an alternative method for the unlock codes, and I was able to successfully unlock, and happy to say it works perfect with my service provider, thanks a million, saved me money!
Hi Samuel,
Thank you so much for your wonderful review! I’m thrilled to hear that you were able to successfully unlock your Samsung Galaxy A12 and that it’s working perfectly with your service provider now. It’s great to know that our alternative method helped you save money.
If you have any questions or need assistance in the future, just let us know. We're here to help!
Best regards,
Charlotte
I was skeptical at first after seeing a lot of negative reviews on truspilot… after trying them they really unlocked the phone
Hi Carlos,
Thank you for sharing your experience! We're thrilled to hear that your iPhone 13 Pro Max has been successfully unlocked. We understand that first impressions can be swayed by reviews, but we're glad you took the chance to try our service.
If you have any questions or need assistance with anything else, feel free to reach out. We're here to help!
Best regards!
Cam greu cu codu de deblocare dar sper ca in final sa mearga deblocat findca deja am incercat toate codurile si nu a mers nici unu
Bună F Stan, înțeleg frustrarea ta față de codurile de deblocare. Poate fi într-adevăr dificil uneori! Deoarece starea comenzii dvs. Este „Unlock Complete”, codurile pe care le-am furnizat ar trebui să funcționeze pentru Samsung Galaxy S24. Doar un memento, asigurați-vă că le introduceți exact așa cum sunt enumerate: - NCK: 82361709 - MCK: 60483792 - RGCK: 00000000 - EXTRA: 39105278 Dacă încă vă confruntați cu probleme, verificați dacă urmați corect pașii specificați în instrucțiunile noastre de deblocare. Dacă telefonul nu solicită codul de deblocare, ar putea fi un semnal că necesită o abordare diferită. Nu ezitați să contactați dacă mai aveți întrebări sau aveți nevoie de asistență suplimentară. Suntem aici pentru a vă ajuta să vă deblocați telefonul! Salutări, Charlotte
I was hesitant about using this service because I've never had to get a phone unlocked before. Once the initial check took place and the unlock process began, they provided updates as time went on. It gave an estimate of 3 days total, but completed in 2. I am very happy with this service and would highly recommend it to anyone trying to get a phone unlocked.
Hi Frank!
Thank you for sharing your feedback! We're thrilled to hear you were hesitant but ultimately happy with the service and the updates you received throughout the process. It’s great to know that you found us to be a legitimate option!
If you have any friends or family looking to unlock their phones, we'd love for you to recommend us. Your satisfaction means a lot to us!
Best regards,
Charlotte
It definitely took a lot longer than I expected I even gave up at one stage thinking I'd been scammed but after waiting I think 5 days I received the code. Thanks
Hi Joshua,
Thank you for sharing your experience! I’m glad to hear that you ultimately received the unlock code for your Samsung SM-A155F/N. I understand the wait can be frustrating, especially when you were expecting instant service. Your feedback is invaluable, and we’re continuously working to improve our communication on timeframes.
If you have any further questions or need assistance with the unlock process, feel free to reach out. We're here to help!
Best regards,
Charlotte
They WILL not unlock your phone with 28.99
You paying 28.99 for nothing but to check eligibility.
You have to pay 50 dollar additionally to get unlock code.
Instead of buying new phone to unlock existing phone because traveling outside USA.
But this guys Scammers, DO NOT place order.
Eligiblity check cost 1.99 from other vendors.
Your company charge 28.99, I thought it includes full unlocked code.
Refund my money, otherwise I will dispute transactions and block your account permanently.
Hi Suhrob,
I understand your frustration, and I sincerely apologize for the confusion regarding the payment structure. The $28.99 you paid covers the Eligibility Check, which is necessary before we can proceed with unlocking your Geneva5GNA23. After this check, an additional payment of $50 is required for the unlocking code itself, which is also clearly stated during the checkout process.
I encourage you to continue with the next step to unlock your phone. Once you complete the unlocking payment, we can get your device unlocked, allowing you to use it seamlessly, especially while traveling.
If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help!
Best regards,
Charlotte
It has never been so easy to unlock a phine how it was with this app. I have paid more money to unlock and this was done with 24 hours I honestly couldn't believe thank you for helping me I greatly appreciate it!
Hello Hannah,
Thank you so much for your kind words! We're thrilled to hear that you found our service fast and effective for unlocking your iPhone X. Your satisfaction is our priority, and we aim to make the process as smooth as possible. If you need any further assistance or have any questions, feel free to reach out. We're here to help!
Best regards,
Charlotte
They were great with info. The data was saying, 7 days to unlock but it was done in the 3rd day. Now I can use my iPhone 14. Thanks.
Hi Onyemachi,
Thank you so much for your wonderful review! We’re thrilled to hear that your iPhone 14 was unlocked even sooner than expected and that you're happy with our service. Your satisfaction is our priority, and your feedback truly encourages us to keep providing the best experience possible.
If you have any more questions or need assistance in the future, don’t hesitate to reach out. Enjoy using your unlocked phone!
Best regards,
Charlotte
Hace bastante tiempo mi xs max lo compre con alguien que lo tenia desbloqueado con metodo entonces cada vez que lo reiniciaba me tenian que hacer un desbloqueo, entonces quise ver si habia una forma de desbloquearlo ya que en T-Mobile no querian por que no tenia cuenta y ningun numero registrado, al princpio se cobraron 28.99 usd despues se me cobraron 50 usd para que T-mobile lo desbloeara pero al final salio un adeudo del telefono de 683usd aprox, y DirectUnlocks hizo un trato en dejarlo en 253 usd si era algo caro y pense que no funcionaria pero al final mi telefono quedo desbloqeuado
Lo recomiendo 100% y no es falso
Hola Cesar, ¡muchas gracias por compartir tu experiencia! Me alegra saber que tu iPhone XS Max se desbloqueó con éxito. Parece que fue todo un viaje y me alegra que te hayas arriesgado con nosotros. ¡Tu confianza significa mucho! Si tienes alguna pregunta sobre tu dispositivo o necesitas ayuda con cualquier otra cosa, no dudes en comunicarte con nosotros. ¡Disfruta usando tu teléfono desbloqueado! ¡Saludos!
Разблокировал свой 15 про! Очень рад спасибо ребятам за помощь Вы крутые.
Привет, Руслан! Большое спасибо за ваш замечательный отзыв! Мы очень рады слышать, что ваш iPhone 15 Pro успешно разблокирован. Для нас очень важно знать, что вы довольны нашим сервисом. Если вам понадобится дополнительная помощь или у вас возникнут вопросы в будущем, не стесняйтесь обращаться к нам. Наслаждайтесь вашим разблокированным телефоном! С наилучшими пожеланиями!
I was able to get my phone unlocked and out of the installment/services contracts for a fraction on my balance owed! Just as promised in less than 48 hours!
Hi Joy Zena Brockert,
Thank you for taking the time to share your experience! We're thrilled to hear that you successfully unlocked your iPhone 14 Pro Max and found the process easy. It’s great to know that our service met your expectations and helped you out of your installment contracts.
If you have any more questions or need assistance in the future, feel free to reach out. We're always here to help!
Best regards!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Olá Toshio Mizuno, Muito obrigado por suas palavras gentis! Estamos felizes em saber que seu processo de desbloqueio do iPhone 11 Pro ocorreu bem e que você achou nosso serviço confiável. Se você tiver mais perguntas ou precisar de assistência, sinta-se à vontade para entrar em contato. Aproveite seu telefone desbloqueado! Atenciosamente, Charlotte