On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This service was the best.
I was able to get my device unlocked and ready to use in less then an hour. It was a little more then I was expecting but over all I am very happy with this service. If I ever need to do it again I know I will this service again
Hello Jhamn Alba!
Thank you so much for your kind words and for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with our service. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We're always here to help!
Best wishes,
Charlotte
Solo quiero decir que son realmente confiables y gracias por desbloquear mi s22 ultra estoy agradecido con ustedes y bendiciones
Hola Yusdier Milanes, ¡muchas gracias por tus amables palabras! Nos alegra saber que consideraste confiable nuestro servicio y que desbloqueamos con éxito tu Galaxy S22 Ultra. Tu satisfacción significa mucho para nosotros. Si necesitas más ayuda o tienes preguntas en el futuro, no dudes en comunicarte con nosotros. ¡Te deseamos todo lo mejor con tu dispositivo desbloqueado! ¡Bendiciones! 🌟
Total confianza, cumplen con los tiempos y excelente plataforma todo real.
**Asunto: Experiencia de desbloqueo con Direct Unlocks** Hola Jesús, ¡Gracias por tu reseña y por elegir Direct Unlocks para desbloquear tu Galaxy S23 Ultra! Me alegra saber que confías en nuestra plataforma. Veo que el estado de tu pedido está marcado como "Desbloqueo completo" y has recibido tus códigos de desbloqueo: NCK= 0605815759372868 y MCK= 1929605951495835. Si aún no lo has hecho, sigue las instrucciones de desbloqueo que te enviamos por correo electrónico para completar el proceso. Si tienes alguna pregunta durante el proceso o necesitas más ayuda, ¡háznoslo saber! Estamos aquí para ayudarte a tener una experiencia de desbloqueo sin problemas. ¡Gracias nuevamente por confiar en nosotros y disfruta de tu teléfono desbloqueado! Saludos cordiales, Charlotte
Nach dem Kauf eines Samsung S10 auf dem Zweitmarkt sind wir über das Problem Simlock gestoßen. Da es schnell gehen musste haben wir uns im Internet schlaugemacht und sind auf die Seite DirectUnlocks gestoßen. Die Prüfung verlief sehr einfach - es wurde gleich bestätigt, dass es sich um das richtige Telefon und das Netz handelt. Prozedur dauerte ca. 24 Stunden. Gerade eben den Code erhalten und das Handy ist jetzt entsperrt. Jederzeit wieder!
Hallo Anita, vielen Dank, dass Sie Ihre positiven Erfahrungen mit uns teilen! Wir freuen uns, dass Sie den Entsperrvorgang problemlos fanden und Ihr Samsung Galaxy S10 nun entsperrt ist. Ihre Zufriedenheit ist unsere Priorität und es ist schön zu wissen, dass Sie sich in Zukunft wieder für uns entscheiden würden! Wenn Sie weitere Fragen haben oder weitere Hilfe benötigen, können Sie sich jederzeit an uns wenden. Viel Spaß mit Ihrem entsperrten Telefon! Beste Grüße, Charlotte
I have tired many services over the years and none ever worked until I used this one and damn they got my phone unlocked for me. Took almost a week but they did it! Worth every penny!
Hi Casey,
Thank you so much for sharing your experience! We're thrilled to hear that you had success unlocking your iPhone 15 Pro with us. We understand that waiting can be tough, but it's great to know you found it worth it in the end. If you have any further questions or need assistance with anything else, feel free to reach out. We're here to help!
Best regards!
At first I thought it was a scam and I really wanted a refund but that ended up being impossible so I hoped for the best. 19 days later my phone was actually unlocked like they promised. Blew my mind
Hi Benjamin
Thanks for being so patient. Your phone was very difficult to unlock and after experiencing delays from StraightTalk and Apple we went a third party route and got your unlock.
Charlotte
Hoi Ruud, Bedankt voor je geweldige feedback! We zijn blij om te horen dat alles soepel verliep en dat je je goed geïnformeerd voelde tijdens het hele proces. Als je in de toekomst nog vragen hebt of hulp nodig hebt, neem dan gerust contact met ons op. Geniet van je ontgrendelde iPhone 13! Met vriendelijke groet, Charlotte
Was scared to use at first but the unlock was done and now am able to use my phone yay!
Hi Kirstie,
Thank you so much for your review! We're thrilled to hear that your unlock was successful and you're now able to use your iPhone 14 Pro Max. It's great that you took the time to check our ratings before choosing us!
If you have any questions or need assistance with anything else, feel free to reach out. Enjoy your unlocked phone!
Best,
Charlotte
I was able to get an iPhone 11 that was locked to AT&T unlocked finally. It took a couple of days due to some issues, but ultimately it was accomplished by Direct Unlocks.
Hi Johnathon,
Thank you for your review! We're thrilled to hear that your iPhone 11 is finally unlocked and that our team was able to assist you throughout the process. We understand that there might have been some challenges along the way, but we're so glad we could help you get through them.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you!
Best,
Charlotte
Esame labai patenkinti paslauga. Labai greitai atrakino sim is Uk sim i Lt.
Sveiki, Justina, labai ačiū už gražią apžvalgą! Džiaugiamės išgirdę, kad likote patenkinti mūsų greito atrakinimo paslauga, skirta jūsų iPhone 11 Pro Max. Stengiamės suteikti geriausią įmanomą patirtį, o jūsų atsiliepimai mums labai svarbūs. Jei ateityje reikės pagalbos arba kils klausimų, drąsiai susisiekite. Esame čia, kad padėtume! Pagarbiai, Charlotte
Service was brilliant... took about 30 minutes to unlock my phone. Simple and very easy to do... after making payment I had to wait about 30 minutes and ta da the code was sent through... after entering code my phone was immediately unlock... Perfect.
Hi Linda,
Thank you for your kind words! We're thrilled to hear that you found the unlocking process simple and quick. It’s fantastic that a friend recommended us, and we appreciate your trust. If you have any more questions or need assistance with anything else, feel free to reach out. Enjoy using your unlocked Huawei P20 Lite!
Best regards!
I had a wonderful experience. Although it took about a week to receive my unlock codes, I was able to unlock my phone with great success. The customer service was helpful with updates on the process.
Hi Ishanique,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience unlocking your phone with us. It's fantastic to know that our customer service team was helpful in keeping you updated throughout the process.
We truly appreciate your trust in us and are glad we could meet your expectations once again. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Charlotte
Благодаря ви много че отключите моя таблет
**********
Здравей Илиян, Благодаря ти за отзива! Радваме се да чуем, че вашият Samsung SM-X115 е успешно отключен. Ако някога се нуждаете от допълнителна помощ или имате въпроси относно нашите услуги, не се колебайте да се свържете с нас. Ние сме тук, за да помогнем! Приятно използване на вашето отключено устройство! Най-добре, Шарлот
El desbloqueo de mi Samsung A15 fue un exito y en tan poco tiempo
Hola David Sandoval, ¡Gracias por tus comentarios! Me alegra saber que tu Samsung SM-S156V se desbloqueó correctamente y que consideraste que nuestro servicio fue eficaz. Si tienes alguna pregunta o necesitas más ayuda, no dudes en comunicarte con nosotros. Tu satisfacción es importante para nosotros y estamos aquí para ayudarte. Saludos, Charlotte
I paid $6.99 for network check and then the site said "Unlock for $28.99" which I paid and was apparently just for an eligibility check. Then I paid $43 for the standard unlock. I spent 4 days waiting thinking I had been scammed due to the payment structure. Would recommend they are more transparent and provide a pricing table to start with.
My phone had a Europe EMEA Lock - and now is unlocked and works with my NZ sim. So great overall outcome.
Hi Jack,
Thank you for your feedback! I'm so glad to hear your iPhone 13 Pro is now unlocked and working perfectly with your NZ SIM—that’s fantastic news!
I completely understand your frustration about the payment structure. We do aim to clarify all costs on the checkout page before you make any purchases, but your point about transparency is well taken, and I’ll be sure to pass it along for future improvements.
If you have any further questions or need assistance, feel free to reach out. We appreciate your support and hope to serve you again in the future!
Best,
Charlotte
The process might have taken longer than I expected, but the phone got unlocked and working perfectly fine! Thanks
Hi Manishur Ndege,
Thank you so much for your understanding! We’re thrilled to hear your iPhone 13 is now unlocked and working perfectly. Your patience means a lot to us, especially as we strive to provide a seamless unlocking process.
If you have any questions in the future or need further assistance, feel free to reach out. We’re here to help!
Best regards,
Charlotte
Easy to follow instructions and fill in questions on the form. The only thing it cost me £50 to unlock my phone which I think was a bit steep and had to wait a hour. Going through EE wasn't much help or they wouldn't help. So much for customer service?
Dear Mrs. Towill,
Thank you for sharing your experience with us! I'm glad to hear that you managed to get your Galaxy A12 unlocked, even though the cost was a bit surprising.
Just to clarify, the initial £23.99 for the Eligibility Check and the £26 for the Standard Unlock are necessary steps to ensure everything is correctly processed. We aim to be transparent about these costs on the checkout page.
I truly understand how frustrating it can be when you need support, and I'm sorry to hear that you felt let down by other services. We're dedicated to helping our customers, so if you have any further questions or need assistance with anything, please don't hesitate to reach out.
Thank you for choosing us, and we hope to serve you better in the future!
Best,
Charlotte
El servicio es bastante bueno y sin salir de casa y sin hacer fila, buen servicio y buena atención...
¡Hola José Méndez! ¡Gracias por tomarte el tiempo de compartir tus comentarios! Me alegra saber que tuviste una experiencia positiva con la velocidad de nuestro servicio y que apreciaste la comodidad de desbloquear desde casa. Si tienes alguna pregunta sobre el proceso de desbloqueo o necesitas más ayuda con tu LG M700H, no dudes en comunicarte con nosotros. Tu desbloqueo está completo y tu código es "83423829". ¡Ya estás listo para disfrutar de tu teléfono desbloqueado! Realmente apreciamos tu apoyo y gracias por elegirnos. ¡Feliz desbloqueo! Saludos cordiales, Charlotte
DirectUnlocks provided an absolutely seamless experience when I needed to unlock my phone from its carrier restrictions. Initially skeptical about online unlocking services, DirectUnlocks not only met but exceeded my expectations. The process was straightforward; after entering my phone's details and paying a reasonable fee, I received clear instructions and unlock codes promptly. What impressed me most was the speed – despite being quoted a few days, my phone was unlocked in under 48 hours, allowing me to switch carriers without any hassle. The customer support was commendable too, always ready to clarify any doubts with friendly efficiency. This service has truly empowered me to fully utilize my device's potential across different networks, and for that, I'm incredibly grateful. DirectUnlocks has not only unlocked my phone but also my trust in online unlocking services.
Hi Daniel,
Thank you so much for taking the time to share your experience! It’s wonderful to hear that you had a seamless unlocking process with us. We strive to exceed expectations, and your feedback truly brightens our day!
I understand the multiple payments can feel overwhelming, but they’re essential for the different phases of the unlocking process. You’ve already completed the Eligibility Check ($14.99), Standard Unlock ($50), and Premium Service ($399), and it looks like your order status shows "Unlock Complete." 🎉
If you have any lingering questions or need assistance with the next steps, please don’t hesitate to reach out. We're here to help you make the most of your unlocked iPhone 16 Pro!
Thanks again for trusting us with your unlocking needs!
Best,
Charlotte
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lacey,
Thank you so much for your kind words! We're thrilled to hear that you were able to unlock your device quickly and that you found our service to be the best option for your daughter's phone. We truly appreciate your support and look forward to helping you again in the future if you need it!
Best,
Charlotte