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Direct UnlocksReviews 3,874

4.0

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

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GB
1 review
0 helpful votes
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Iphone 6 unlocked
November 3, 2015

Took a couple of weeks. But phone is now unlocked to all services

Date of experience: November 3, 2015
Romania
1 review
0 helpful votes
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U just need to wait but have patience
November 2, 2015

Im happy with my unloked iphone... these guys knows what are they doing u just need patiecience with them. And very affordable for sure i reccomend and will back soon

Date of experience: November 2, 2015
GB
1 review
0 helpful votes
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The Big NO
November 2, 2015

Placed a pre-order for removal of iCloud luck as it promised to get it done within 2 to 5 days, but unfortunately, even after two weeks, no update, no response to my three emails. Customer services do not discuss existing order, no wonder why! I was asked to pay £19.99 but taken £19.99 + £19.99 + £30 from my bank - no communications so refund is NOT possible. Typical scam so my suggestion would be to stay away; try elsewhere.

Date of experience: November 2, 2015
New Jersey
1 review
0 helpful votes
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ATT FACTORY UNLOCK
November 2, 2015

They definetely took really long 3 weeks overall. When they advertised for 72hrs. However I am completely satisfied with my purchase. Its worth the wait. When u order do not expect it to be on the deadline.

Date of experience: November 1, 2015
South Africa
1 review
0 helpful votes
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Poor and underhanded
November 1, 2015

Poor paid £20 to be told later to pay another £40
Had no option as already in for £20.
Was told it would take about 3 days
It took 3.5weeks
Vodphone would have done it for free I have now found out!

Date of experience: November 1, 2015
Oklahoma
1 review
0 helpful votes
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Unlocked my phone
November 1, 2015

Its took little bit more time than it should but at the end we got what anyone respect
In short awsome work even if it little expensive

Date of experience: November 1, 2015
Florida
1 review
0 helpful votes
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It Works!
November 1, 2015

I was warned that it might take a little longer than normal because the phone was locked to T-Mobile I was traveling from the US to Africa during the process so I was a little worried at first. But after almost two weeks the process was complete and phone was completely unlocked.

Date of experience: October 31, 2015
GB
1 review
0 helpful votes
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Bit slow but job done well
November 1, 2015

Took a lot longer to compleat than I would have liked nearly a month but they did keep me informed every step of the way not sure if I would use site again payed more than I would have going through my moble provider didn't mind paying extra for what was meant to be a "quick" service but was let down by the speed of the transaction

Date of experience: October 31, 2015
GB
1 review
0 helpful votes
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I requested an unlock on the 27th September and after continues occasions of being fobbed off by getting told the delay was with the network I decided to request a refund. This is when I started to get ignored. But conveniently the unlock was completed after I raised a complaint with the card payment provider. I would never use this company again.

Date of experience: October 31, 2015
GB
1 review
0 helpful votes
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Very happy with the unlocking but it took nearly 2 weeks but still worth the wait

Date of experience: October 31, 2015
GB
1 review
0 helpful votes
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Great service and communicated well throughout the process

Date of experience: October 31, 2015
GB
1 review
0 helpful votes
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Good service
November 1, 2015

At first being a bit sceptical after reading various reviews I was recommended by a friend who had used this service before so I decided to give it a go. The unlock took longer than first told but I was kept informed all the way by email. If you need your phone unlocked and it hasn't been blocked then give these a try. Thanks

Date of experience: October 31, 2015
GB
1 review
0 helpful votes
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Unlocked iPhone 5s
November 1, 2015

I have an iPhone 5s which was locked to Vodafone after visiting this website and paying £40 after 3days It was unlocked I've used this service in the past and would carry on using in the future highly recommended

Thanks guys

Date of experience: October 31, 2015
Poland
1 review
0 helpful votes
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Best unlocked Service
November 1, 2015

I needed my iPhone 6 plus unlocked upon my arrival in Poland from the US. Within 48hrs, my phone was unlocked. Superb service and I recommend to anyone.

Date of experience: October 30, 2015
District of Columbia
1 review
0 helpful votes
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Amazing Group
October 30, 2015

I first thought these guis could be a fraud when I paid and they asked me to pay again. It turns out the people are outstanding. Job well done and in a short time depending on the difficulty. For me it was two days and it all happened as they said. Their price is definitely lower thann many who advertize in the net. I recommend to any one needing an unlocking service not to look anywhere, just go straight to OfficialPhoneUnlock. They are efficient, reaonable in pricing and more importantly they do the job. Bravo to them

Date of experience: October 30, 2015
Massachusetts
1 review
0 helpful votes
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Job well done.
October 30, 2015

I purchased an iPhone 4s on craigslist, little did I know it was blacklisted / blocked on the carrier's system.
Official Phone Unlock did a great job unlocking it for me. It took a little longer because it was a blocked phone, but they did it in the end.
FANTASTIC SERVICE!

Date of experience: October 30, 2015
GB
1 review
0 helpful votes
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Absolute crap!
October 30, 2015

It's no experience. Misery and $#*!s in charge of this $#*!!

Date of experience: October 30, 2015
GB
1 review
0 helpful votes
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I phone 5s
October 30, 2015

Thought it was a scam £50 was told £20 at the start then another £30, took to weeks to get unlocked, they blamed i phone 6 for delay? But got it done in the end so all good

Date of experience: October 30, 2015
GB
1 review
0 helpful votes
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Waited too long
October 30, 2015

It took 3 weeks to unlock my phone and it cost me £50. Also I have paid this months contract with my provider without being able to use my new phone

Date of experience: October 30, 2015
Italy
1 review
0 helpful votes
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Unlocked and realy works
October 30, 2015

Its really work. I wasn't sure in the beginning, beacouse you pay and wait... but now I'm using my IPhone thanks to ufficialiphonunlock...

Date of experience: October 30, 2015