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Direct UnlocksReviews 3,906

3.1

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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
885
value
548
shipping
395
returns
383
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GB
1 review
0 helpful votes
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Easy to complete on line form and payment. Emails arrived quickly to confirm order. Went a bit quiet then - orginal SLA was 24-48 hours but it took 4 days and so I was getting a bit nervous as you don't hear anything until they hear back from the supplier... but that's not their fault. So after a bit of nail biting I'm a very happy chappy

Date of experience: November 3, 2015
GB
1 review
0 helpful votes
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Very good and fast service!
November 3, 2015

Very good service, and very fast not problems, well recommended
Thanks very much :))

Date of experience: November 3, 2015
GB
1 review
0 helpful votes
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It was very fast and trustworthy
November 3, 2015

This is second time I was using their service. Both time it was fast and efficient
I'll keep using it and highly recommend. Good luck!

Date of experience: November 3, 2015
GB
1 review
0 helpful votes
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Iphone 4 unlock
November 3, 2015

I'm always a little worried about using internet sites for these thing, you never no if they will work or just take your money. This has been a success and I would recommend them to anyone.

Date of experience: November 3, 2015
GB
1 review
0 helpful votes
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IPhone 5 unlocked
November 3, 2015

My iPhone 5 was unlocked in approximately 4 days, which I thought was quick although longer than the advertised 24-48 hours. It was quick and easy to do and I would use the site again if I needed to unlock a phone in future.

Date of experience: November 3, 2015
France
1 review
0 helpful votes
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Unlock iphone 6 O2 UK
November 3, 2015

The phone was unlocked in 6 days but it could have been faster if I did not put the wrong IMEI;
Strongly recommend them

Date of experience: November 3, 2015
GB
1 review
0 helpful votes
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Iphone 6 unlocked
November 3, 2015

Took a couple of weeks. But phone is now unlocked to all services

Date of experience: November 3, 2015
Romania
1 review
0 helpful votes
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U just need to wait but have patience
November 2, 2015

Im happy with my unloked iphone... these guys knows what are they doing u just need patiecience with them. And very affordable for sure i reccomend and will back soon

Date of experience: November 2, 2015
GB
1 review
0 helpful votes
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The Big NO
November 2, 2015

Placed a pre-order for removal of iCloud luck as it promised to get it done within 2 to 5 days, but unfortunately, even after two weeks, no update, no response to my three emails. Customer services do not discuss existing order, no wonder why! I was asked to pay £19.99 but taken £19.99 + £19.99 + £30 from my bank - no communications so refund is NOT possible. Typical scam so my suggestion would be to stay away; try elsewhere.

Date of experience: November 2, 2015
New Jersey
1 review
0 helpful votes
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ATT FACTORY UNLOCK
November 2, 2015

They definetely took really long 3 weeks overall. When they advertised for 72hrs. However I am completely satisfied with my purchase. Its worth the wait. When u order do not expect it to be on the deadline.

Date of experience: November 1, 2015
South Africa
1 review
0 helpful votes
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Poor and underhanded
November 1, 2015

Poor paid £20 to be told later to pay another £40
Had no option as already in for £20.
Was told it would take about 3 days
It took 3.5weeks
Vodphone would have done it for free I have now found out!

Date of experience: November 1, 2015
Oklahoma
1 review
0 helpful votes
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Unlocked my phone
November 1, 2015

Its took little bit more time than it should but at the end we got what anyone respect
In short awsome work even if it little expensive

Date of experience: November 1, 2015
Florida
1 review
0 helpful votes
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It Works!
November 1, 2015

I was warned that it might take a little longer than normal because the phone was locked to T-Mobile I was traveling from the US to Africa during the process so I was a little worried at first. But after almost two weeks the process was complete and phone was completely unlocked.

Date of experience: October 31, 2015
GB
1 review
0 helpful votes
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Bit slow but job done well
November 1, 2015

Took a lot longer to compleat than I would have liked nearly a month but they did keep me informed every step of the way not sure if I would use site again payed more than I would have going through my moble provider didn't mind paying extra for what was meant to be a "quick" service but was let down by the speed of the transaction

Date of experience: October 31, 2015
GB
1 review
0 helpful votes
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I requested an unlock on the 27th September and after continues occasions of being fobbed off by getting told the delay was with the network I decided to request a refund. This is when I started to get ignored. But conveniently the unlock was completed after I raised a complaint with the card payment provider. I would never use this company again.

Date of experience: October 31, 2015
GB
1 review
0 helpful votes
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Very happy with the unlocking but it took nearly 2 weeks but still worth the wait

Date of experience: October 31, 2015
GB
1 review
0 helpful votes
Follow Vinay M.
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Great service and communicated well throughout the process

Date of experience: October 31, 2015
GB
1 review
0 helpful votes
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Good service
November 1, 2015

At first being a bit sceptical after reading various reviews I was recommended by a friend who had used this service before so I decided to give it a go. The unlock took longer than first told but I was kept informed all the way by email. If you need your phone unlocked and it hasn't been blocked then give these a try. Thanks

Date of experience: October 31, 2015
GB
1 review
0 helpful votes
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Unlocked iPhone 5s
November 1, 2015

I have an iPhone 5s which was locked to Vodafone after visiting this website and paying £40 after 3days It was unlocked I've used this service in the past and would carry on using in the future highly recommended

Thanks guys

Date of experience: October 31, 2015
Poland
1 review
0 helpful votes
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Best unlocked Service
November 1, 2015

I needed my iPhone 6 plus unlocked upon my arrival in Poland from the US. Within 48hrs, my phone was unlocked. Superb service and I recommend to anyone.

Date of experience: October 30, 2015