business logo of Direct Unlocks

Direct UnlocksReviews 3,874

4.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


+421
How would you rate Direct Unlocks?
grey star
grey star
grey star
grey star
grey star

Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

quality
1,939
This company responds to reviews on average within 0 days

Instant Feedback

21,871 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow LashLadyMel W.
Unfollow LashLadyMel W.
Send Message
Share Review
Report Review

Amazing
November 6, 2015

We moved to the states and were mislead to believe my iPhone 6 was unlocked only to get here and learn it wasn't. We looked everywhere for options to unlock it from Vodafone and were able to get it unlocked finally the light officialiphoneunlock.co.uk. Thanks for saving us from buying a new iPhone and a ton of headaches.
LashLadyMel.com

Date of experience: November 6, 2015
GB
1 review
0 helpful votes
Follow Chris N.
Unfollow Chris N.
Send Message
Share Review
Report Review

Very Poor
November 6, 2015

My unlock took 2 weeks, more than 4 times the estimated time. The replies to my emails were very condescending and rude. True cost of the service is not explicit. Overall very unhappy.

Date of experience: November 6, 2015
Lithuania
1 review
0 helpful votes
Follow Diana S.
Unfollow Diana S.
Send Message
Share Review
Report Review

Delivery time more then 72 hours
November 5, 2015

I ordered to unlock my iphone frome vodafone uk. Price was £19.99 I payed for it and later I got email that I need to pay more £29.99. I didn't understood what for I must to pay. So if someone will take this service make sure that you read terms&conditions and £20 it is not last price. Also order should came in 48-72 hours. But I got it unlocked more later. I am happy just for that they finally unlocked it.

Date of experience: November 5, 2015
GB
1 review
0 helpful votes
Follow John W.
Unfollow John W.
Send Message
Share Review
Report Review

Sucsessfull I Phone Unlock
November 5, 2015

I paid the fee, sent the details, waited a few days, I Phone unlocked.
Happy Days!

Date of experience: November 5, 2015
Czechia
1 review
0 helpful votes
Follow Pavel S.
Unfollow Pavel S.
Send Message
Share Review
Report Review

ICloud remover doesnt work
November 5, 2015

Unlock works, but i paid 50 pounds for icloud remover and that doesnt work. Phone is still blocked by icloud. Order status shows, that it is completed, but it isnt. I wrote you two emails with photo of the phone and didnt get any response

Date of experience: November 5, 2015
GB
1 review
0 helpful votes
Follow malcolm B.
Unfollow malcolm B.
Send Message
Share Review
Report Review

Unlocking my iphone
November 5, 2015

Very slow process time scale quoted nowhere near the time it took price wise very expensive did not see extra cost on web site

Date of experience: November 5, 2015
GB
1 review
0 helpful votes
Follow Rashid T.
Unfollow Rashid T.
Send Message
Share Review
Report Review

Done exactly what they said they were going to do They unlock my phone
Excellent service will recommend to anyone who has this problem

Date of experience: November 5, 2015
GB
1 review
0 helpful votes
Follow Jameel J.
Unfollow Jameel J.
Send Message
Share Review
Report Review

Thanks for unlocking my iPhone, I now have the freedom to use any sim I want. I really liked the service but it took longer than expected, I know its not what their fault as clearly mentioned on their website. Great service.

Date of experience: November 5, 2015
GB
1 review
0 helpful votes
Follow Michelle W.
Unfollow Michelle W.
Send Message
Share Review
Report Review

Easy To Use
November 5, 2015

Website is very user friendly, fast, simple. Only downside I feel that this site is very expensive for a phone unlock

Date of experience: November 5, 2015
Thailand
1 review
0 helpful votes
Follow Ben B.
Unfollow Ben B.
Send Message
Share Review
Report Review

Best service
November 5, 2015

Took about 20 days to unlock my iphone 6 sprint. Well worth the wait as they provided updates every two business days.

Date of experience: November 4, 2015
Ukraine
1 review
0 helpful votes
Follow Yuri N.
Unfollow Yuri N.
Send Message
Share Review
Report Review

Unlock Sprint iPhone 6
November 4, 2015

Working iPhone in my hands - best confirmation of working service)

Date of experience: November 4, 2015
GB
1 review
0 helpful votes
Follow Ron O.
Unfollow Ron O.
Send Message
Share Review
Report Review

Iphone 4s unlocked
November 4, 2015

I have just recently had my son's iphone 4s unlocked - the process was very simple and done in fairly quick time -although it took a little longer than first expected as I think the provider was dragging their feet. It was also easy to use once I had notification that the phone was unlocked. Thanking you

Date of experience: November 4, 2015
Texas
1 review
0 helpful votes
Follow Jared S.
Unfollow Jared S.
Send Message
Share Review
Report Review

Not satisfied with your service
November 3, 2015

I'm not satisfied u guys charged me 100 something dollars and my phone still doesn't work worked for less than 24 hrs now I'm out a phone and my money not good customer service.

Date of experience: November 3, 2015
GB
1 review
0 helpful votes
Follow Darren G.
Unfollow Darren G.
Send Message
Share Review
Report Review

So Simple
November 3, 2015

I was expecting the unlock process to be complicated but was surprised how simple and quick it was. Once I filled the form in with the correct details I had an email confirming, then followed by another one two days later to say it was unlocked. I was quoted an extra £20 a local dealer so thought it would be a complex procedure, quite the opposite. Excellent

Date of experience: November 3, 2015
GB
1 review
0 helpful votes
Follow Kate P.
Unfollow Kate P.
Send Message
Share Review
Report Review

Easy to complete on line form and payment. Emails arrived quickly to confirm order. Went a bit quiet then - orginal SLA was 24-48 hours but it took 4 days and so I was getting a bit nervous as you don't hear anything until they hear back from the supplier... but that's not their fault. So after a bit of nail biting I'm a very happy chappy

Date of experience: November 3, 2015
GB
1 review
0 helpful votes
Follow Yeni L.
Unfollow Yeni L.
Send Message
Share Review
Report Review

Very good and fast service!
November 3, 2015

Very good service, and very fast not problems, well recommended
Thanks very much :))

Date of experience: November 3, 2015
GB
1 review
0 helpful votes
Follow Sunny K.
Unfollow Sunny K.
Send Message
Share Review
Report Review

It was very fast and trustworthy
November 3, 2015

This is second time I was using their service. Both time it was fast and efficient
I'll keep using it and highly recommend. Good luck!

Date of experience: November 3, 2015
GB
1 review
0 helpful votes
Follow Zoe H.
Unfollow Zoe H.
Send Message
Share Review
Report Review

Iphone 4 unlock
November 3, 2015

I'm always a little worried about using internet sites for these thing, you never no if they will work or just take your money. This has been a success and I would recommend them to anyone.

Date of experience: November 3, 2015
GB
1 review
0 helpful votes
Follow Ed S.
Unfollow Ed S.
Send Message
Share Review
Report Review

IPhone 5 unlocked
November 3, 2015

My iPhone 5 was unlocked in approximately 4 days, which I thought was quick although longer than the advertised 24-48 hours. It was quick and easy to do and I would use the site again if I needed to unlock a phone in future.

Date of experience: November 3, 2015
France
1 review
0 helpful votes
Follow Maria H.
Unfollow Maria H.
Send Message
Share Review
Report Review

Unlock iphone 6 O2 UK
November 3, 2015

The phone was unlocked in 6 days but it could have been faster if I did not put the wrong IMEI;
Strongly recommend them

Date of experience: November 3, 2015