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Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Paid 19.99 not knowing that an additional charge would come after. Only found in FAQ section so was disappointed about having to pay an extra 40 but the information is on the website if you look for it. Service came on time and worked well.
At first I was a little concerned because it took longer that the promised time. But then I relisted that the delay was caused by the carrier. Just be patient, mine took 37 days, but I got it fixed.
Speedy, especially over Christmas. Everything was clear and I was kept informed through email. Thanks
After 6 months has been opened network I've long overdue
Excellent service and communication. Speedy unlock over the xmas period. My son was dissapointed xmas day due to new iphone being locked to vodafone. Was unlocked in 7 days even with bank holidays and weekends.
Would recommend
These people are best in unlocking service but the time mentioned is not guaranteed
At last they unlocked my phone with reasonable price
Thank you
I have an old iPhone 4 s that has not been in use for some 3 years. Obviously I bought a replacement hand set. However it was returned by police. Vodafone were being very difficult about unlocking. I had to pay Official iPhone unlock to do the job. It was done within a week. Thanks
02 refused to unlock my iPhone 6s and I spent a day looking at different companies online that would do it properly. I really was sceptical that it would work - I assumed I was just going to get ripped off but took a chance here and sure enough 48 hours later I have my 'Three' sim in and working! So happy.
Great service, was a bit dubious of course at first, but absolutely fine, emails came through with progress status etc, so always in the picture, was over Christmas period too, would use again
Unlock went very well! Fast and great updates along the way
I was very pleased with the service. It was quicker than I thought because I requested it to be done over the Christmas and new year period. They acknowledged my request via email and kept me up to date with the progress by email. I was very expressed by the service. Thank you
Service was great considering it was the festive period however it should tell you the full price including the pre ordering when purchasing as you don't know the full price until after paying for the pre order but overall good service and phone working a treat
The process took a few days since my device was locked on a contract.
The phone is unlocked now and updateable.
Very Good Service as always.
Brilliant service and no worries when you update your IOS when they say permanent unlock it is permanent :)
I had a wonderful experience with these guys and official iPhone unlock.
I submitted the details online, made the payment and without any need to contact them I got an email that my phone is unlocked i should try it with a new sim and i did so and it works fine.
Excellent customer services
Nothing to worry, no hassle
You can trust these guys blindly
Have Recommened them to a few friends already
This is the second time I have used officialiphoneunlock and as before it was an easy transaction with regular updates on progress via email.
Super here is an honest site. You can trust no problem. I had not even need to plug my iphone 5s on itunes. It Was débloquer. A RECOMMENDED!
This was successful but slow, although that may have been because it was Christmas. The price was somewhat hidden on the site and it was not really clear from the start how much this was going to cost - having thought it would be £19.99 it eventually cost £59.99. Communication was good but actual unlock was not available until a couple of days after the email that said it was ready.
Go my IPhone 6S unlocked took a bit longer then expected. I didn't need to chase up as they kept me informed with regular emails which was great. Great service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members