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Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I had difficulties unlocking a buiness supplied iphone 5s from o2. Apple had to repleced the phone after 8 weeks which was great, but fast foward 18 months and trying to get o2 to unlock it was impossible, " we didnt supply the phone, we dont recognise the IMEI so we cant do it" was the response. So it was officaliphoneunlock to the rescue. They did exactly what they said, yes i was sceptical but have to say 100% recomendation from me. When i tried a new sim and it worked i was converted. Well done OfficialiPhoneUnlock.co.uk
Overall a very good. I think it could have been a bit clearer that there needed to be second payment which I didn't pick up on, and wasn't aware of until I had preordered. So just be aware of that.
The phone has been unlocked in 2 working days. Excellent service
Order IPhone 6 O2 to be unlocked on a Wednesay afternoon and was completed by Saturday afternoon! Updated by email along the way. Great work, best prices without it being a scam.
Total scam, told me they couldn't complete the unlock as my iPad was marked lost/stolen, Apple confirm that it is not marked as such, no communication, no refund. Avoid
Unlocked O2 network from iPhone fairly quickly and hassle free. However, found pricelist on website MISLEADING - was under the impression would pay £19.99 ONLY but this was only initial payment - to fully unlock phone required extra £29.99. Therefore pricelist SHOULD HAVE READ £19.99 + £29.99 OR a total of the two.
Took a little longer than thought it would but fantastic uncomplicated service. Constant communication from company
Good quick service, unlock request went through in 24 hours all sorted easily
My first time using this service, I would recommend it to a friend. My phone was unlocked in a timely manner and the site use and there advice was simple and great.
All in all 5 stars
Professional and trustworthy service.
I will be back.
The service was extremely quick and was completed in the time that they took, i just feel the price was misleading it wasn't made obvious i had to preorder my unlock and then pay again to actually unlock my phone
I have to say this company is the best!.
They unlocked my sprint iPhone 6plus in just 3days as they said. Thanks a lot. I would recommend everyone to them. Thanks
Very Good communication and excellent satisfaction
My iPhone is still locked & I got charged double the price. Id like my money back please or at least unlock it properly this time. You guys seem like a legit service after all the reviews I read, I hope this problem can be solved! Thank you
For days I've been looking for a site that could unlock my AT&T iPhone 6. Everywhere I looked they wanted to much. I even asked my friend who works at apple and he wanted $100 bucks and it was going to take about week. So after searching and searching I found this site and went with it. It took less then 24 hours. Oh i cant forget about this, it was cheap. I will refer everyone to use you guys. Great service. Thank you.
Even if it's written some places on the website, it's well hiden and you have to pay extra fees to get your phone unlock!
Beside that service is good and it works perfectly.
Previously my iPhone was stuck in 'activation' as the simcard of my past provider had been deactivated when moving abroad. The old simcard was not recognized as a simcard and a new one wasn't accepted. The iPhone became completely unusable, but fortunately OfficialiPhoneUnlock allowed me to keep using my iPhone 6.
After a placing an order it took about two and a half weeks until I received confirmation from OfficialiPhoneUnlock that the phone was unlocked. I switched the phone on and the activation process completed without a hitch. So while it took a little while, it worked flawlessly and without any effort. I didn't have to do anything but wait.
While I'll never get a sim-locked phone again, I would recommend OfficialiPhoneUnlock to anyone else who runs into a similar situation. All you need is patience.
One thing to be aware of though: the total cost of unlocking your phone depends on the network you're locked into. The initial pre-order fee of 20 pounds is followed by an additional fee depending on the network, 70 pounds for au.
Signed up for unlock paying £19.99 as requested.
Waited 24hrs as stated in e mail sent to me,
Received another e mail stating further payment
If £29.99 for completion. 48hrs later further e mail
Saying unlock process can now be started.
Easy instructions to follow on screen.
Satisfied with service, expensive tho.
I'm very pleased with how fast the unlocking process was. It only took them 5 days. Activating my new SIM card was super easy. No need for any software. Just insert SIM and voila, my iphone 6plus was unlocked and SIM activated! Thanks for being true to your promise!
Brought an iPhone 6s for a friend in Jordan. Was locked to a UK network but managed to get it unlocked effectively and now my friend can use a Jordanian SIM card with ease and enjoy his iPhone. I was very impressed how quick the service was and now looking forward to my own iPhone 6 being unlocked with a trusted company. Thanks very much.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members