Overview
Direct Unlocks has a rating of 4 stars from 3,757 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card and pro max. Direct Unlocks ranks 1st among Unlocked Phones sites.
Instant Feedback
All the costs are listed and explained. Make sure you are OK with them as there are two costs involved. The process is straightforward once the payments are done. Mine tools 3 days but there always progress report page you can check. Love the service.will do again if there is a need.
En verdad lo recomiendo es un excelente servicio si en algún futuro tengo otra celular y lo quiero liberaré pondría en contacto una ves más con Direct Unlocks me lo desbloquearon en cuestionado de unas horas se lo recomiendo
Hola Daniel, ¡muchas gracias por tu maravillosa reseña! Nos alegra saber que tuviste una excelente experiencia con nuestro servicio y que pudimos desbloquear tu teléfono rápidamente. ¡Tu recomendación significa mucho para nosotros! Si alguna vez necesitas desbloquear otro dispositivo en el futuro, estaremos aquí para ayudarte. ¡No dudes en comunicarte con nosotros! Saludos, Charlotte
Le téléphone de mon grand père un vieux LG de plus de 20ans était bloqué chez SFR.
Bien évidemment SFR n'a pas su nous aider,
Grace à Unlocks, j'ai eu tous les codes nécessaire à désimlocker le téléphone.
Bonjour Pierre-Hugo, Merci beaucoup pour votre retour positif! Nous sommes ravis d'apprendre que vous avez pu débloquer le LG A133 de votre grand-père grâce à notre service. C'est toujours agréable de voir des clients satisfaits des résultats. Si vous avez besoin d'aide supplémentaire ou si vous avez des questions, n'hésitez pas à nous contacter. Nous sommes là pour vous aider! Cordialement, Charlotte
Grundsätzlich sehr gut funktioniert, vielleicht sollte man etwas sichtbarer erwähnen dass an Wochenenden nichts weitergeht (Samstag Vormittag bestellt, Samstag Abend war der Fortschritt bei 99% aber tatsächlich freigeschaltet wurde erst Montag Abend).
I paid $79 to DirectUnlocks for unlocking my iPhone (IMEI: **************), but the service failed due to AT&T criteria. Despite this, they refuse to refund my money and only offer a credit note that I cannot use. This feels unfair and unprofessional. I hope they reconsider and issue my refund promptly.
Hi Muxammad Pulatov,
I understand your frustration, and I’m here to help. You've made two important payments: $28.99 for the Eligibility Check and $50 for the Standard Unlock. Unfortunately, your order status indicates that your device doesn't meet the network unlocking criteria for AT&T.
All costs were outlined on the checkout page prior to purchase, and as per our policy, eligibility checks are non-refundable as they are essential to determine if unlocking is possible. I encourage you to review any updates on your criteria, and I’m hopeful that there might be a way forward once those conditions are met.
Thank you for your understanding, and please let me know if there's anything else I can assist you with!
Excelente servicio fue fácil, se demoro 2 días pero fue seguro.
Muy buen servicio y muy seguro 10/10 recomendado al 100 % muy satisfecho
Se Me desbloqueo lá red cricket de mi iPhone 13 en 2 dias sin ningum inconveniente
Excelente experiencia y rapidez en el proceso. Bn organizado
Desbloquié mi samsumg s23 ultra sin problemas,,,el codigo correcto,,me encantó esta pajina 💯
Rapidos y metodo de pago seguro me encantó trabajar con ellos
Hola Nestor, ¡muchas gracias por tus amables palabras! Nos alegra saber que disfrutaste del proceso de pago rápido y seguro. ¡Que tengas un buen día!
Me siento muy satisfecho por el servicio y solución rápida
Even thought It was an expensive process, the unlocking process was simple there was 3 day waiting period, but my issue got resolved. The carrier that the phone was attached too. I was trying to have the phone unlocked for almost about a month, with many chats and calls and constant run arounds with no help. Direct unlock definitely helped with getting my phone unlocked.
Hi Michael,
Thank you for your detailed feedback! I’m glad to hear that the unlocking process was ultimately simple and that your issue got resolved after quite a journey. I understand the confusion around the payments, and I appreciate you taking the time to clarify.
To explain, the initial $28.99 covers the Eligibility Check, which is a necessary first step, and the subsequent $101 was for the Standard Unlock. All costs are outlined before purchase to ensure transparency. If you're at the "Unlock Complete" status, it sounds like everything has gone smoothly now!
If there's anything more you need or if you have further questions, feel free to ask! Thank you for choosing Direct Unlocks, and we're here to help anytime!
Best regards,
Charlotte
Very good experience in getting the codes to u block phone...
Hi David,
Thank you for sharing your positive feedback! We're thrilled to hear that you had a good experience with us in unlocking your Galaxy S21 5G. If you need any further assistance or have questions about using your codes, feel free to reach out. Happy unlocking! 😊
Best,
Charlotte
Es dauert 24 Stunden und mit Code wurde entsperrt. Ich bin total zufrieden
Hallo Davaademberel Dorjbal, danke, dass Sie Ihre positive Erfahrung mit uns teilen! Ich freue mich sehr, dass Ihr Samsung Galaxy Note10+ 5G schnell entsperrt wurde und Sie rundum zufrieden sind. Wenn Sie weitere Hilfe benötigen, können Sie sich jederzeit an uns wenden. Viel Spaß mit Ihrem entsperrten Telefon!
Excelente servicio,súper rápido y confiable.
Volveré a usar el servicio
Hola Sergio, ¡muchas gracias por tus amables palabras! Me alegro mucho de que hayas tenido una gran experiencia con nuestro servicio. Esperamos poder ayudarte de nuevo en el futuro. ¡Que tengas un maravilloso día!
I've never unlocked a phone myself before I normally would take it to someone to do it. But this site made it straight forward and simple.
It was really easy to do and didn't take too long either. It showed you what to do with the codes after and I had no issues unlocking my old phone.
Hi Hannah J Shorthouse,
Thank you so much for your kind words! I'm thrilled to hear that the unlocking process for your Huawei P20 Pro was straightforward and easy for you. It's great that you could help your nan with a new phone – that's very thoughtful of you!
If you have any questions about using the unlocking codes or need further assistance, don’t hesitate to reach out. We're here to help you every step of the way!
Best regards!
Website said instant, took 8 days, also got charged 28.99, then another $50, then they snuck in another $5 charge without informing me. Never got an unlock code. Phone still dead. They string you on and on and on. Super scam out of England. Death to the Brits. Its probably blacks or a terrorist cell.
Hi Damon,
I’m really sorry to hear about your experience; I completely understand your frustration. Just to clarify, the charges you see—$28.99 for the Eligibility Check and $50 for the Standard Unlock—along with any applicable fees are all outlined during the checkout process.
Since your current order status is "Unlock Complete" and you have the unlock code (95767130), please try inserting it again. If your phone isn’t asking for the code, it might require a Remote USB unlock, which will be necessary in such cases.
We sincerely strive to assist every customer, and we appreciate your patience. Please let us know how we can further help!
Best,
Charlotte
They run both Direct Unlocks & Express Unlocks.
A lot of their reviews are clearly fake.
The sales pitch is along the lines of 'a couple of clicks and can will unlock your phone'.
However when you try is a bit of a bait and switch from one screen to the next. On the next screen the fee only covers the 'eligibility checks' for $29, which is mandatory, and then in a much lighter grey font the smallprint says they'll charge you another $50 for the actual unlock if you are eligible to do it.
This has many issues over just the scammy design of the webpages:
1. The mandatory 'eligibility checks' are free on other websites
2. The 'eligibility checks' don't actually check if your phone can be unlocked. If there are payments outstanding on the contract for example, the phone passes the checks but fails the actual unlock.
3. They will try to keep your money for both the $29 and $50 if your phone fails to be unlocked, instead issuing a credit note.
4. If your phone is actually eligible to be unlocked, then it would have been free to do it directly with the carrier.
The funny part is that as soon as you pay the $29, you receive an automated email explaining the scam. So many customers complain that they save time by just instantly telling you your been had and that you need to cough up the extra $50. They highlight with a screenshot the fine print you missed.
The sickening part is their efforts to try and gaslight you into thinking that they are a legitimate service. They really are relentless in this regard.
I got my $50 refunded in the end by calling them out and demanding it else I would escalate it to numerous online fraud agencies. I'm happy to leave the $29 as a lesson to myself to be more careful of scam websites in future.
Hi there! I’m sorry to hear you feel this way about our service. I understand your concerns regarding the order process and additional payments.
Just to clarify, the initial $29 is indeed for the Eligibility Check, which is a necessary step to ensure we can proceed with unlocking your device. After this check, if eligible, you will be prompted for the Unlocking Payment, which is clearly mentioned during the checkout process.
I appreciate your feedback and will certainly pass it along, but I encourage you to continue with the unlocking process if your phone is eligible—it just takes a couple more clicks! If you have further questions or need assistance, feel free to reach out. We’re here to help!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tam Nguyen,
Thank you so much for sharing your thoughts! I'm glad to hear that you found the service straightforward and are happy with the results. Just to clarify, the two payments you made—$28.99 for the Eligibility Check and $101 for the Standard Unlock—are standard for unlocking your Samsung Galaxy S24 from AT&T. All costs are outlined on our checkout page to ensure clarity.
Since your order status is "Unlock Complete," I hope you're enjoying the freedom of your unlocked device! If you have any further questions or need assistance, feel free to reach out. We'd love to help you again in the future.
Best regards!