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Direct Unlocks

Overview

Direct Unlocks has a rating of 4 stars from 3,760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card and pro max. Direct Unlocks ranks 1st among Unlocked Phones sites.

service
860
value
535
shipping
387
returns
374
quality
1,897
This company responds to reviews on average within 4 days

Instant Feedback

21,871 reviews
+410
How would you rate Direct Unlocks?
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Paraguay
1 review
0 helpful votes
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Servicio rápido
February 7, 2025

Excelente servicio,súper rápido y confiable.
Volveré a usar el servicio

Date of experience: February 7, 2025
Customer Service R. Direct Unlocks Rep
3 months ago

Hola Sergio, ¡muchas gracias por tus amables palabras! Me alegro mucho de que hayas tenido una gran experiencia con nuestro servicio. Esperamos poder ayudarte de nuevo en el futuro. ¡Que tengas un maravilloso día!

GB
1 review
0 helpful votes
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Straight forward and simple
September 16, 2024

I've never unlocked a phone myself before I normally would take it to someone to do it. But this site made it straight forward and simple.

It was really easy to do and didn't take too long either. It showed you what to do with the codes after and I had no issues unlocking my old phone.

Date of experience: September 16, 2024
Customer Service R. Direct Unlocks Rep
8 months ago

Hi Hannah J Shorthouse,

Thank you so much for your kind words! I'm thrilled to hear that the unlocking process for your Huawei P20 Pro was straightforward and easy for you. It's great that you could help your nan with a new phone – that's very thoughtful of you!

If you have any questions about using the unlocking codes or need further assistance, don’t hesitate to reach out. We're here to help you every step of the way!

Best regards!

Pennsylvania
1 review
0 helpful votes
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Scam, scam, scam. Save yourself. Its all fake.
November 17, 2024

Website said instant, took 8 days, also got charged 28.99, then another $50, then they snuck in another $5 charge without informing me. Never got an unlock code. Phone still dead. They string you on and on and on. Super scam out of England. Death to the Brits. Its probably blacks or a terrorist cell.

Date of experience: November 17, 2024
Customer Service R. Direct Unlocks Rep
6 months ago

Hi Damon,

I’m really sorry to hear about your experience; I completely understand your frustration. Just to clarify, the charges you see—$28.99 for the Eligibility Check and $50 for the Standard Unlock—along with any applicable fees are all outlined during the checkout process.

Since your current order status is "Unlock Complete" and you have the unlock code (95767130), please try inserting it again. If your phone isn’t asking for the code, it might require a Remote USB unlock, which will be necessary in such cases.

We sincerely strive to assist every customer, and we appreciate your patience. Please let us know how we can further help!

Best,
Charlotte

Japan
2 reviews
1 helpful vote
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They run both Direct Unlocks & Express Unlocks.

A lot of their reviews are clearly fake.

The sales pitch is along the lines of 'a couple of clicks and can will unlock your phone'.

However when you try is a bit of a bait and switch from one screen to the next. On the next screen the fee only covers the 'eligibility checks' for $29, which is mandatory, and then in a much lighter grey font the smallprint says they'll charge you another $50 for the actual unlock if you are eligible to do it.

This has many issues over just the scammy design of the webpages:
1. The mandatory 'eligibility checks' are free on other websites
2. The 'eligibility checks' don't actually check if your phone can be unlocked. If there are payments outstanding on the contract for example, the phone passes the checks but fails the actual unlock.
3. They will try to keep your money for both the $29 and $50 if your phone fails to be unlocked, instead issuing a credit note.
4. If your phone is actually eligible to be unlocked, then it would have been free to do it directly with the carrier.

The funny part is that as soon as you pay the $29, you receive an automated email explaining the scam. So many customers complain that they save time by just instantly telling you your been had and that you need to cough up the extra $50. They highlight with a screenshot the fine print you missed.

The sickening part is their efforts to try and gaslight you into thinking that they are a legitimate service. They really are relentless in this regard.

I got my $50 refunded in the end by calling them out and demanding it else I would escalate it to numerous online fraud agencies. I'm happy to leave the $29 as a lesson to myself to be more careful of scam websites in future.

Date of experience: January 8, 2025
Customer Service R. Direct Unlocks Rep
4 months ago

Hi there! I’m sorry to hear you feel this way about our service. I understand your concerns regarding the order process and additional payments.

Just to clarify, the initial $29 is indeed for the Eligibility Check, which is a necessary step to ensure we can proceed with unlocking your device. After this check, if eligible, you will be prompted for the Unlocking Payment, which is clearly mentioned during the checkout process.

I appreciate your feedback and will certainly pass it along, but I encourage you to continue with the unlocking process if your phone is eligible—it just takes a couple more clicks! If you have further questions or need assistance, feel free to reach out. We’re here to help!

Egypt
1 review
0 helpful votes
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Amazing!
November 11, 2024

Took them only 2 days to get it unlocked!
Awesome. I would definitely recommend it!

Date of experience: November 11, 2024
Customer Service R. Direct Unlocks Rep
6 months ago

Hi Martin Ayad,

Thank you so much for your kind words! We're thrilled to hear that your Galaxy A03s got unlocked in just two days and that you found our service trustworthy. We truly appreciate your recommendation! If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your newly unlocked phone!

Best,
Charlotte

Washington
1 review
0 helpful votes
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Amazing, Reliable, and Fast!
November 28, 2024

This is a legit service. Amazing communication through out the process. Reliable service and fast process. $30 to clear your phone, $50 to start the process. It was great to know this was not a scam, but a legit service. My iPhone was unlocked successfully.

Date of experience: November 28, 2024
Customer Service R. Direct Unlocks Rep
6 months ago

Hi Carolina,

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us and that your iPhone 14 Pro Max was successfully unlocked. We pride ourselves on our communication and reliability, so it’s wonderful to know that came through for you. If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your unlocked phone!

Best regards,
Charlotte

Florida
1 review
0 helpful votes
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Excelente servicio
February 24, 2025

Muy recomendable el servicio se demoró 3 días y escribí a soporte en línea y son súper amables los súper recomiendo hágalo sin miedo mi teléfono es un iPhone 13 Pro Max bloqueado con T&T y ya puedo utilizarlo con cualquier operador gracias muy feliz con el servicio.

Date of experience: February 24, 2025
Mexico
1 review
0 helpful votes
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Bloqueo Carrier en mi Iphone XS MAX
November 29, 2024

Hace bastante tiempo mi xs max lo compre con alguien que lo tenia desbloqueado con metodo entonces cada vez que lo reiniciaba me tenian que hacer un desbloqueo, entonces quise ver si habia una forma de desbloquearlo ya que en T-Mobile no querian por que no tenia cuenta y ningun numero registrado, al princpio se cobraron 28.99 usd despues se me cobraron 50 usd para que T-mobile lo desbloeara pero al final salio un adeudo del telefono de 683usd aprox, y DirectUnlocks hizo un trato en dejarlo en 253 usd si era algo caro y pense que no funcionaria pero al final mi telefono quedo desbloqeuado
Lo recomiendo 100% y no es falso

Date of experience: November 29, 2024
Customer Service R. Direct Unlocks Rep
6 months ago

Hola Cesar, ¡muchas gracias por compartir tu experiencia! Me alegra saber que tu iPhone XS Max se desbloqueó con éxito. Parece que fue todo un viaje y me alegra que te hayas arriesgado con nosotros. ¡Tu confianza significa mucho! Si tienes alguna pregunta sobre tu dispositivo o necesitas ayuda con cualquier otra cosa, no dudes en comunicarte con nosotros. ¡Disfruta usando tu teléfono desbloqueado! ¡Saludos!

New York
1 review
0 helpful votes
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Skeptical
November 13, 2024

I was a little skeptical but they sure proved me wrong! I paid $80 but they unlocked my iPhone 15

Date of experience: November 13, 2024
Customer Service R. Direct Unlocks Rep
6 months ago

Hi Hefer,

Thank you for your feedback! I'm thrilled to hear that your iPhone 15 has been successfully unlocked! We strive to provide a legitimate and reliable service, so it’s great to see that reflected in your experience.

If you have any further questions or need assistance, feel free to reach out! Enjoy using your unlocked phone!

Best,
Charlotte

California
1 review
0 helpful votes
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Great service!
January 22, 2025

Had my iphone 12 pro max unlocked in less than 48 hours! Works perfect! Highly recommend!

Date of experience: January 22, 2025
Customer Service R. Direct Unlocks Rep
4 months ago

Hi Vidal Luna,

Thank you so much for your wonderful feedback! We're thrilled to hear that your iPhone 12 Pro Max was unlocked quickly and is working perfectly. Your satisfaction means the world to us, and we truly appreciate your recommendation! If you ever need assistance again in the future, don't hesitate to reach out. Enjoy using your unlocked phone!

Best,
Charlotte

Massachusetts
1 review
0 helpful votes
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Awesome Sauce
November 13, 2024

Great work worked very fast love the product will recommend

Date of experience: November 13, 2024
Customer Service R. Direct Unlocks Rep
6 months ago

Hi Aneudi,

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our service. We truly appreciate your recommendation and are glad that your friend pointed you our way. If you have any questions or need further assistance as you enjoy your unlocked iPhone, feel free to reach out. We're here to help!

Best wishes,
Charlotte

Indiana
1 review
0 helpful votes
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Pleasantly Surprised
August 6, 2024

I initially was disappointed because I did not read the fine print. However I understand the need for two separate charges and respect it. The smaller charge to know whether or not the device can even be unlocked. So if they can't unlock no additional charges and you are not out a lot of money. But if they can there is an additional larger charge and you get what you pay for. 10 days after receiving the code and it unlocked my device no issues. Life happen baby was born. So it took me 10 days to unlock, though they provided the code in about 4 hours or less after payment.

Date of experience: August 6, 2024
Customer Service R. Direct Unlocks Rep
9 months ago

Hi Janet,

Thank you for taking the time to share your experience! We’re delighted to hear that your Motorola Moto E has been successfully unlocked. Congratulations on the new arrival in your family!

We appreciate your understanding regarding the dual payment structure. It ensures that you only invest in the unlocking process if your device can indeed be unlocked, which is designed to save you money in the long run.

If there’s anything else we can assist you with or if you have further questions, feel free to reach out. We’re here to help!

Best wishes,
Charlotte

Florida
1 review
0 helpful votes
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Excelente servicio
January 24, 2025

Muy bueno el sitio y muy rapido se los recomiendo, el trabajo es muy bueno y funciona al 100 atencion muy buena y mucha eficiencia en todo en general

Date of experience: January 24, 2025
Customer Service R. Direct Unlocks Rep
4 months ago

¡Hola Sonni Sanchez! ¡Muchas gracias por tu reseña positiva! Me alegra saber que nuestro servicio te resultó eficiente y que tu desbloqueo se realizó sin problemas. ¡Tu recomendación significa mucho para nosotros! Si tienes alguna pregunta o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! ¡Disfruta de tu Galaxy S22 Ultra 5G desbloqueado! ¡Saludos!

Texas
1 review
0 helpful votes
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Excellent
November 22, 2024

I was very skeptical about if this was legit and if it really would work, I originally paid $28.99 for them to do the eligibility check. Once I pass the eligibility check, I paid another $50 for the unlock to be complete. The service was very fast. My phone was completely unlocked and less than 20 minutes of me starting the process. I am completely satisfying and very grateful and definitely recommend it to anyone needing their device unlocked. The communication via email was also excellent. They kept me updated every step of the way. Definitely rate it a 10 out of 10.

Date of experience: November 22, 2024
Customer Service R. Direct Unlocks Rep
6 months ago

Hi Stephanie,

Thank you so much for your wonderful review! We're thrilled to hear that your iPhone SE is fully unlocked and that the process went smoothly for you. It’s fantastic to know that our communication and service met your expectations.

We truly appreciate your recommendation and your trust in us during the process. If you have any friends or family needing a similar service, feel free to share your positive experience!

Thanks again, and enjoy your unlocked phone!

Best,
Charlotte

Massachusetts
1 review
0 helpful votes
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Fast service
January 20, 2025

I needed my phone unlocked fast. It said it would be 4 days and I waited about a day. Very fast

Date of experience: January 20, 2025
Customer Service R. Direct Unlocks Rep
4 months ago

Hi Heather,

Thank you for your feedback! I'm thrilled to hear that you experienced a speedy unlock process. We aim to provide quick and efficient service to our customers, and it's great to know we've met your expectations. If there's anything else you need or any questions you have, feel free to reach out. Enjoy your unlocked iPhone SE 2020!

Best,
Charlotte

Illinois
1 review
0 helpful votes
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Iphone 15 Pro Max
September 17, 2024

I came to know directunlocks when Im trying to sim unlock my niece's phone. I just took my chance since the reviews I read about them is good and many are satisfied with their service. It took around 10 days to unlock my phone but overall Im satisfied and their customer service is excellent. They reply with all your inquiries.

Date of experience: September 17, 2024
Customer Service R. Direct Unlocks Rep
8 months ago

Hi Rosano Manamtam!

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service and that your unlock process was successful. Your satisfaction means a lot to us!

If you have any further inquiries or need assistance in the future, feel free to reach out. We’re here to help!

Best regards!

Iowa
1 review
0 helpful votes
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Over One Week to get an Unlock 🔓 Code
November 15, 2024

Unsatisfactory, slow to respond, too long to get a code... Trapped into a second payment to go forward with the AT&T unlock 🔓/release codes... Preying on those who are desperate for a service/solution to resolve technical issues they don't understand.

Date of experience: November 15, 2024
Customer Service R. Direct Unlocks Rep
6 months ago

Hi Robert,

I'm sorry to hear that your experience hasn't been up to your expectations. I appreciate your feedback and want to clarify a couple of things. The order process requires the initial $28.99 for the Eligibility Check, followed by the $101 for the Standard Unlock, which is standard for all phones needing an eligibility assessment.

Now that your order status shows "Unlock Complete," you should be able to use your unlock codes successfully: NCK=7917241537073135 and MCK=6849526039481425. I hope this helps, and if you have any more concerns or need assistance with the process, please let me know!

Best,
Charlotte

California
1 review
0 helpful votes
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False price advertisement
August 11, 2024

I needed to unlock my phone from att. I searched the internet and found directunlocks.com they advertised a under $30.00 network unlock service. I paid the $30.00 and after that they inform me that it would cost an extra $100.00 for a total of $130.00. On top of that it also took 3 days to get unlock code.This was very upsetting to me and being I needed my phone ASAP I found this very misleading and bad business practices.

Date of experience: August 11, 2024
Customer Service R. Direct Unlocks Rep
9 months ago

Hi there! I'm sorry to hear about your frustration with the unlocking process. I understand it can be a bit confusing with the multiple payments involved. The $28.99 you initially paid covered the Eligibility Check, while the additional £101 (approximately $130) was required for the Standard Unlock to successfully unlock your Samsung Galaxy S21 Ultra 5G.

All costs are clearly outlined during checkout, and I'm glad to see your order status shows "Unlock Complete." If you have any questions or need assistance with entering the unlocking codes provided (NCK = 3624071705868240, MCK = 0648174152574249), feel free to reach out! Your phone should be unlocked and ready to use now. Thank you for your understanding!

Italy
1 review
0 helpful votes
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Really good job
December 23, 2024

All good and fast delivery, all under 12 Hours
Amazing job from this guys, now my phone work perfectly

Date of experience: December 23, 2024
Customer Service R. Direct Unlocks Rep
4 months ago

Hi D'ambrosio Francesco,

Thank you so much for your kind words! We're thrilled to hear that your Samsung Galaxy A52 4G is working perfectly now. It's always our goal to provide fast and effective service, and your feedback shows us that we’re on the right track!

If you have any more questions or need further assistance, feel free to reach out. Enjoy your unlocked phone!

Best,
Charlotte

Texas
1 review
0 helpful votes
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So So
September 29, 2024

I chose direct unlocks because their website promised a fast process saying I would have my phone unlocked immediately. First I was charged $28.99 to see if the phone was eligible to be unlocked thought that was it. Then 50% of the way through that process I was charged $50 to continue. Then when it finally began the unlock process it said it would take 3 days. It ended up being 10 days to unlock the sim (I can neither confirm or deny it worked because at the time I received the email notification from direct unlocks my phone had been unlocked for 10 days through the carrier.) After I saw it would be 3 days instead of the immediate access promised by the direct unlocks website I decided to get my phone unlocked through the carrier (within an hour after placing my order on direct unlocks.) which turned out to be free and in fact did give me access to an unlocked device within minutes. I contacted direct unlocks for a refund since the only reason I sought an outside solution was because the time it took to unlock the device was not what they said it would be and I didn't find out it would take 3-10 days until after I had already paid. I say check with your carries first and know that no deceive is going to be unlocked in less than 3-10 days on this website. So if you are seeking immediate access go somewhere else.

Date of experience: September 29, 2024
Customer Service R. Direct Unlocks Rep
8 months ago

Hi Brian,

Thank you for sharing your thoughts with us. I’m sorry to hear that the unlocking process took longer than you expected. Just to clarify, the timeframe we provide is an estimate based on previous unlocks, and the actual time can vary.

I see that you paid $28.99 for the Eligibility Check and $50 for the Standard Unlock. These costs are outlined during checkout before purchase, as the eligibility check is necessary before proceeding with the unlocking payment.

If your status shows "Unlock Complete," it means that your iPhone 13 is successfully unlocked. If for any reason you still encounter issues, please let us know—we're here to help!

We appreciate your feedback and understand your frustration. If you have any more questions or need assistance with your unlocked device, feel free to reach out!

Best,
Charlotte