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Direct Unlocks

Overview

Direct Unlocks has a rating of 4 stars from 3,757 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card and pro max. Direct Unlocks ranks 1st among Unlocked Phones sites.

service
860
value
535
shipping
387
returns
374
quality
1,898
This company responds to reviews on average within 4 days

Instant Feedback

22,047 reviews
+410
How would you rate Direct Unlocks?
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Virginia
1 review
0 helpful votes
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Scammers
November 29, 2024

They WILL not unlock your phone with 28.99

You paying 28.99 for nothing but to check eligibility.

You have to pay 50 dollar additionally to get unlock code.

Instead of buying new phone to unlock existing phone because traveling outside USA.

But this guys Scammers, DO NOT place order.

Eligiblity check cost 1.99 from other vendors.

Your company charge 28.99, I thought it includes full unlocked code.

Refund my money, otherwise I will dispute transactions and block your account permanently.

Date of experience: November 29, 2024
Customer Service R. Direct Unlocks Rep
5 months ago

Hi Suhrob,

I understand your frustration, and I sincerely apologize for the confusion regarding the payment structure. The $28.99 you paid covers the Eligibility Check, which is necessary before we can proceed with unlocking your Geneva5GNA23. After this check, an additional payment of $50 is required for the unlocking code itself, which is also clearly stated during the checkout process.

I encourage you to continue with the next step to unlock your phone. Once you complete the unlocking payment, we can get your device unlocked, allowing you to use it seamlessly, especially while traveling.

If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help!

Best regards,
Charlotte

Michigan
1 review
0 helpful votes
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It Works!
January 30, 2025

I was skeptical but gave it a try... Phone was unlocked quicker than expected.

Date of experience: January 30, 2025
Customer Service R. Direct Unlocks Rep
3 months ago

Hi Michael,

Thank you for sharing your experience! We're thrilled to hear that your iPhone 15 Pro was unlocked quicker than expected. If you have any further questions or need assistance, feel free to reach out. We appreciate your trust in us!

Best,
Charlotte

DO
1 review
0 helpful votes
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Son una persona que se puede confiar a la hora de Desbloqueo ya que estaba desbloqueando el celular y automáticamente fue desbloqueado Factory como lo prometen lo recomiendo no dude en consultar tu equipo para que sea desbloqueado

Date of experience: February 10, 2025
Customer Service R. Direct Unlocks Rep
2 months ago

Hola Wily Franco, ¡gracias por tus amables palabras! Me alegra mucho que tu iPhone 15 Pro Max esté desbloqueado como te prometieron. Disfruta de tu dispositivo recién desbloqueado y, si tienes alguna pregunta, estamos a solo un mensaje de distancia. ¡Saludos!

New Mexico
1 review
0 helpful votes
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It was quite the learning experience.
September 27, 2024

It took about a week to unlock my phone because I was not able to be awake during their operating hours, but it took less than an 1 hour to actually finish up the process. Imma be real it was a bit sketchy because i had to download some software because my phone needed to be unlocked with a USB cable instead of a code or pin. I'm actually saving more money than it cost to have my phone unlocked. Consider me a happy customer.

Date of experience: September 27, 2024
Customer Service R. Direct Unlocks Rep
8 months ago

Hi Nathan

Because your phone didn't ask for an unlocking code, the Remote USB unlock was the only option available to unlock your phone for any network.

Glad everything turned out ok when you finally managed to schedule in the service!

Charlotte

GB
1 review
0 helpful votes
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Great service!
December 17, 2024

Unfortunately I was in the position of having a phone that was locked due to a death. I'd looked up all the options on how to do it and came across Direct unlocks and took the plunge and it was easy ….and quick!
There was an initial part to check that the phone wasn't stolen etc which took about 20mins. I hadn't ready the small print to see that there was an additional cost after this step which was my fault. I then did the actual unlock which took approximately 24hours - there were updates throughout which was great.
All in all a great service and would definitely recommend- thank you!

Date of experience: December 17, 2024
Customer Service R. Direct Unlocks Rep
4 months ago

Hi Kate,

Thank you so much for your lovely review! We’re truly sorry to hear about your situation, but we’re really glad to know that you found our service easy and quick.

Just to clarify, the costs involved in the unlocking process—like the Eligibility Check and the unlocking fee—are outlined at checkout, and we appreciate your understanding in this matter. If you have any questions or need further assistance, feel free to reach out. We’re here to help!

Thank you for recommending us, and we wish you all the best with your unlocked iPhone XR!

Best regards,
Charlotte

Mexico
1 review
0 helpful votes
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Excelente servio de desbloqueo para iPhone
November 30, 2024

Tuve una grata sorpresa
Ya que quedó al 100% mi equipo liberado de fábrica
Al principio te dan soluciones alternativas para poder hacer el desbloqueo
Y mi equipo requirió un servicio Premium
Que fue un precio justo en comparación a otros servidores
Y quedó en 6 días perfecto 👌
Hasta ahorita no he tenido ni un solo inconveniente con el trabajo que me entregaron.
Lo recomiendo.

Date of experience: November 30, 2024
Customer Service R. Direct Unlocks Rep
5 months ago

Hola Eduardo Flores, ¡Muchas gracias por tu maravillosa reseña! Nos alegra saber que tuviste una experiencia agradable y que el servicio Premium funcionó perfectamente para tu iPhone 14 Pro Max. Es genial saber que nuestros precios te parecieron justos y que nuestro soporte fue útil durante todo el proceso. Agradecemos tu recomendación y tu decisión de confiar en nosotros para tus necesidades de desbloqueo. Si tienes más preguntas o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Disfruta de tu teléfono desbloqueado! Saludos cordiales, Charlotte

Tennessee
1 review
0 helpful votes
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Absolutely pathetic.
September 17, 2024

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Date of experience: September 17, 2024
Customer Service R. Direct Unlocks Rep
8 months ago

Hi Nate,

I’m really sorry to hear about your experience, and I completely understand your frustration. As you know, we've processed your Eligibility Check for $28.99 and your Standard Unlock for $82.

The unlocking process can sometimes take longer than anticipated due to various factors outside our control, and we always strive to provide realistic timelines. Your order status shows “Unlock Complete,” which means we successfully fulfilled your request.

I understand this may feel disappointing, especially with the delays you faced, but I assure you we did everything we could to unlock your iPhone 12 as quickly as possible. If you still have questions about your unlock or any other services, please reach out, and I’ll be happy to assist you further.

Thank you for your understanding, and I hope we can improve your experience moving forward!

Best,
Charlotte

Brazil
1 review
0 helpful votes
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Really Worked
January 11, 2025

I really recommend this. I was a little suspicious, but after paying some fees everything worked out and faster than I imagined. It really worked.

Date of experience: January 11, 2025
Customer Service R. Direct Unlocks Rep
4 months ago

Hi Alice Marcelino,

Thank you so much for sharing your experience! We’re thrilled to hear everything worked out for you, and even faster than you expected! Your feedback truly helps us to improve and reassure future customers. If you have any more questions about your unlock process or need assistance in the future, feel free to reach out. We’re here to help!

Best regards!

Virginia
1 review
0 helpful votes
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Disfrutando de mi dispositivo al máximo
December 20, 2024

Todo salio excelente solo di mis datos y los de mi equipo y listo en 7 días ya tenía mi código de desbloqueo muy buen servicio la verdad volveré a aquí si lo necesito

Date of experience: December 20, 2024
Customer Service R. Direct Unlocks Rep
4 months ago

Hola Daniel, ¡muchas gracias por tus amables palabras! Nos alegra mucho saber que todo salió bien para ti y que recibiste tu código de desbloqueo en solo 7 días. Es genial saber que estás satisfecho con nuestro servicio. Esperamos poder ayudarte nuevamente en el futuro si necesitas algo más. ¡Que tengas un día fantástico!

New Jersey
1 review
0 helpful votes
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Beware of this scam
October 5, 2024

As of 5 months I still haven't gotten my phone unlocked or my money back.
Scammers is the word for direct unlock
Wasting time and money I ended up buying a new phone

Date of experience: October 5, 2024
Customer Service R. Direct Unlocks Rep
7 months ago

Hi there! I’m sorry to hear about your experience, and I understand how frustrating this must be for you. I’d like to help get this resolved.

Please note that unlocking processes can take some time, and your order may still be in progress. Could you please provide your IMEI number so we can check your order status? Remember, all costs and the unlocking process are outlined clearly on the checkout page to help customers understand what to expect.

If you're open to it, I encourage you to continue with the unlocking process—there's still a chance to get this sorted out for you. You can also reach out via Live Support on your tracking page for more direct assistance.

Thank you for your patience!

Italy
1 review
0 helpful votes
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Entusiasmante
November 28, 2024

Molto scettico in principio sono dovuto ricredermi! Hanno fatto tutto in meno di 24 ore!
Ho comprato un iphone 13 pro max ma non mi sono reso conto che era bloccato con una nota compagnia statunitense AT&T, Ho cercato il venditore che dopo avere subito precisato che fosse specificato nell'annuncio mi ha abbandonato.
Ho trovato il contatto su internet ma non credevo fosse possibile!
Ho pagato la cifra richiesta sperando di non avere buttato i soldi del telefono ma non ero fiducioso!
Incredibili precisi e puntuali mi hanno restituito la voglia di acquistare on line!
Grazie ragazzi siete magnifici!

Date of experience: November 28, 2024
Customer Service R. Direct Unlocks Rep
5 months ago

Ciao Dario, Grazie mille per le tue gentili parole! Apprezziamo davvero la fiducia che hai riposto in noi, soprattutto considerando il tuo scetticismo iniziale. È meraviglioso sapere che siamo stati in grado di aiutarti a sbloccare il tuo iPhone 13 Pro Max in modo tempestivo. Ci impegniamo sempre a fornire informazioni chiare e dettagliate sui nostri servizi, quindi è bello sapere che i nostri sforzi hanno avuto un impatto positivo sulla tua esperienza di acquisto online. Se in futuro dovessi aver bisogno di assistenza o avere altre domande, non esitare a contattarci. Goditi il tuo telefono sbloccato! Cordiali saluti, Charlotte

Brazil
1 review
0 helpful votes
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Recebi os códigos de desbloqueio
February 27, 2025

Tive uma espera de uns 5 dias, mas recebi os códigos normalmente, agora preciso verificar pois meu celular fica como somente chamada de emergência, mas o desbloqueio foi realizado.

Date of experience: February 27, 2025
California
1 review
0 helpful votes
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Very easy timely and effective.
September 14, 2024

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Date of experience: September 14, 2024
Customer Service R. Direct Unlocks Rep
8 months ago

Hi Greg Wesst,

Thank you so much for your fantastic review! We're thrilled to hear that you found our service quick and efficient, and that our customer support met your expectations. It's great to know you felt confident in choosing us!

If you have any further questions about the unlocking process or if there's anything you need help with, please don’t hesitate to reach out. We’re here to help you!

Best regards,
Charlotte

New York
1 review
0 helpful votes
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Totalmente satisfecho
February 6, 2025

Al comienzo no me convencía, pero decidí arriesgarme y cual fue mi asombro cuando mi iPhone quedó desbloqueado, lo recomiendo 100%, te mantienen al tanto desde el comienzo asta el final, en general direct unlocks son muy confiables, gracias

Date of experience: February 6, 2025
Customer Service R. Direct Unlocks Rep
3 months ago

Hola Yoelvis Curbelo, ¡muchas gracias por compartir tu experiencia! Nos alegra mucho que hayas desbloqueado tu iPhone 11 y que hayas apreciado nuestras actualizaciones durante el proceso. Tu recomendación significa mucho para nosotros. Disfruta de tu teléfono y, nuevamente, ¡gracias por elegir nuestro servicio!

Pakistan
1 review
0 helpful votes
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Totally fail don't use it
November 17, 2024

Totally fail to unlock even tho I pay don't use it don't trust them

Date of experience: November 17, 2024
Customer Service R. Direct Unlocks Rep
6 months ago

Hi Afzal Amjad,

I’m sorry to hear about your concerns regarding the unlocking process for your Galaxy S22 Ultra 5G. I want to assure you that your order status shows "Unlock Complete," and your unlock codes have been provided:

- **NETWORK**: 91865956
- **PROVIDER**: 18694531
- **SUBNET**: 00000000
- **DEFREEZE**: 71483469

To move forward, please follow the unlocking instructions carefully. If you need any assistance with the process, feel free to reach out, and I'm here to help. Your experience is important to us, and we want to ensure you can successfully unlock your device.

Thank you for your patience!

Best,
Charlotte

Cameroon
1 review
0 helpful votes
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Qualité de services de DirectUnlocks
November 27, 2024

Bonjour, je fais un avis honnêtes et sincères des services! Bon déjà le site n'est pas une arnaque, ça fonctionne vraiment, ils ont débloqués mon téléphone et ils sont honnêtes.
Pour les points négatifs:
1- il faut deux paiements pour faire le déblocage, l'un pour la consultation comme chez le médecin et l'autre pour la finalisation mais ah mon avis ça aurait été mieux que le client sache exactement ce qu'il a à payer dès le début.
2 - les délais de déblocage ont variés au cours de la procédure du coup le temps est aléatoire, le temps augmentait et lieu de diminuer.
3 - les services sont un peu cher je dirais

Date of experience: November 27, 2024
Customer Service R. Direct Unlocks Rep
5 months ago

Bonjour! Merci beaucoup pour votre avis honnête et pour avoir partagé votre expérience avec nous. Nous sommes heureux d'apprendre que votre téléphone a été débloqué avec succès! Je comprends vos inquiétudes concernant la structure de paiement. Il est important de noter que les coûts de vérification d'éligibilité et de déverrouillage sont clairement indiqués sur la page de paiement pour garantir la transparence. Le processus de paiement en deux étapes est nécessaire pour chaque déblocage, car nous effectuons d'abord une vérification d'éligibilité avant de procéder au paiement du déblocage. En ce qui concerne les délais de déblocage, nous nous efforçons de fournir des estimations précises, mais ils peuvent fluctuer en raison des conditions du réseau. Nous vous remercions de votre patience tout au long du processus! Si vous avez d'autres questions ou si vous avez besoin d'aide, n'hésitez pas à nous contacter. Nous sommes là pour vous aider! Merci de nous avoir choisis et nous espérons que vous apprécierez votre Galaxy S22 Ultra 5G débloqué!

Romania
1 review
0 helpful votes
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Very expensive but 100% works
January 28, 2025

The price seemed a little bit much but it worked effortlessly. Now my phone is unlocked

Date of experience: January 28, 2025
Customer Service R. Direct Unlocks Rep
3 months ago

Hi Serban,

Thank you so much for your review! We're thrilled to hear that the unlocking process for your iPhone 14 went smoothly and that your phone is now unlocked. We understand that pricing can sometimes feel high, but we aim to provide a reliable service that meets your needs. If you have any other questions or need assistance in the future, feel free to reach out. Enjoy your newly unlocked phone!

Best,
Charlotte

California
1 review
0 helpful votes
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Satisfied
October 6, 2024

I really didn't think it would ever be possible to get my phone unlocked. Until I ran into Direct Unlocks. Took them a few days to do it. And poof, they got it done.

Date of experience: October 6, 2024
Customer Service R. Direct Unlocks Rep
7 months ago

Hi Jose,

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us and that we could unlock your iPhone 14 Pro Max successfully. It's great to know that our service met your expectations and that our high rating resonated with you.

If you have any further questions or need assistance in the future, don’t hesitate to reach out. We're here to help!

Best,
Charlotte

Texas
1 review
0 helpful votes
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Got taken care of quickly and efficiently
January 22, 2025

It took no time to get my device unlocked and had no problems will definitely recommend

Date of experience: January 22, 2025
Customer Service R. Direct Unlocks Rep
4 months ago

Hi Christian,

Thank you so much for your positive feedback! We're thrilled to hear that your Galaxy Tab S8+ was unlocked quickly and without any issues. Your recommendation means a lot to us! If you have any other questions or need assistance in the future, don’t hesitate to reach out. Enjoy your unlocked device!

Best regards,
Charlotte

New York
1 review
0 helpful votes
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Muy confiable
March 24, 2025

Una excelente opción fácil y rápida de desbloquear tu teléfono no dudes en hacerlo en este sitio muy confiable mil gracias 😊

Date of experience: March 24, 2025
Customer Service R. Direct Unlocks Rep
2 months ago

Hola Carlos, ¡gracias por tu fantástica reseña! Nos alegra que nuestro servicio te haya resultado rápido y sencillo. Disfruta de tu iPhone 11 desbloqueado y no dudes en contactarnos si necesitas algo. ¡Que tengas un buen día!