Overview
Direct Unlocks has a rating of 4 stars from 3,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card and pro max. Direct Unlocks ranks 1st among Unlocked Phones sites.
Instant Feedback
2 times they did not get the job done and they refuse to refund my money. They are a scam.they advertise 100 percent success, the only success they have is getting you money
Take a little longer and the prices it's not what I thought but work
Hi Jose, thanks for sharing your feedback. I’m sorry the process took a bit longer than you’d hoped and that the pricing wasn’t what you expected. The fee of $54 covers the unlocking after the eligibility check, and all costs are clearly outlined during checkout. I’m glad your iPhone 13 Pro Max is now unlocked and working well with AT&T. Let me know if there’s anything else I can help you with. Have a great day!
Excelente servicio me desbloquearon mi celular iPhone 14 Pro Max en el tiempo en el cual me indicaron y no tuve ningún problema
What a fantastic service to get my phone unlocked. Such speed and everything explained really well. So easy to do. Would recommend to everyone. Thank you
Hi Scott Henstock,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our service fast and easy to navigate. Your recommendation means a lot to us! If you have any questions or need further assistance, feel free to reach out. We're here to help!
Best regards,
Charlotte
I ordered unlock for my Iphone a week ago. First I paid an eligibility fee, followed by the standard unlock fee and afterwards I received an email that a balance is owed against my phone which needs to be paid. Then I paid 218£ as premium fee. Afterwards i started becoming skeptical and read reviews online which depicted that my phone will not get unlocked. But surprisingly yesterday I received email that my phone has been unlocked and currently I am using my sim in the phone without any issues despite the fact that my phone is only Esim supported, still it has been unlocked. I had tried a lot of methods to get my phone unlocked and none of them worked. Highly satisfied by the service provided by this company!
Hi Owais Rashid,
Thank you so much for taking the time to share your experience! We're thrilled to hear that your iPhone 15 Plus has been successfully unlocked and that you're now using it without any issues. It's great to know our team kept you updated throughout the process.
We always aim to be transparent about our costs, including the eligibility check, standard unlock fee, and the premium service fee, which are necessary steps to ensure a smooth unlocking experience. It's wonderful that you found our service to be beneficial, especially after trying various methods on your own.
We appreciate your recommendation and are here for any future unlocking needs you or your friends may have. Enjoy your unlocked phone!
Best,
Charlotte
So initially I was worried as I had paid the initial fee and then was asked to pay extra. To add to this the process actually took a few days. HOWEVER, you do receive a tracking which works very well and if you do have any queries I found the customer service team very helpful. Overall I would recommend as long as you are able to wait a few days.
Hi Anna,
Thank you for your feedback! I’m glad to hear that you found our customer service helpful and that you received timely updates on your order. I understand that it can be a bit concerning to see additional costs, but I assure you that all charges are outlined during checkout to ensure transparency.
Your unlock process for the Samsung J5 is now complete, which is great news! If you have any more questions or need further assistance, feel free to reach out.
We really appreciate your recommendation and your patience throughout the process!
Best wishes,
Charlotte
They tried but could not unlock my android phone with virgin lock on it,so? Instead of contacting me and offering me a refund they opted to block me from there site? Thats ok i have filed a dispute with the credit card company and will get my money back and after i leave here i will be on the BBB site filing a COMPLANT.
Hi Peter,
I’m really sorry to hear that you're having trouble with the unlocking process for your Samsung Galaxy A10e. I understand how frustrating this must be for you.
Just to clarify, you’ve made two payments: $24.99 for the Eligibility Check and $95 for the Standard Unlock. Since your order status is "Device doesn't prompt for unlock code," and you've mentioned that the unlock didn’t work, it sounds like your device may require a different unlocking method, like a Remote USB unlock.
While I recognize you mentioned filing a dispute, I encourage you to continue with the process and explore the Remote USB service. If you decide to move forward with it, any credit notes from your current order can be applied to assist with the cost.
Thank you for your understanding, and I'd be happy to guide you through the next steps if you wish!
Best,
Charlotte
Update - I received an email they credited back the "Eligibility Fee". I will wait and see if it appears on my card. They admit the charge process is confusing, yet won't take steps to make it clearer. Probably because they know it works in most cases.
They make it look like you are purchasing a code for $29, in fact you are purchasing an "Eligibility Check" that you can find out your self by simply calling the carrier. They make it sound like it is standard practice done by all unlock services, I assure you it is not. They say it is clear at check out what you are purchasing, it is not. Why would I have to look again in check out what I am buying when the front page of the site implies I am buying something else unless they are being intentionally deceptive? If I get credited back the $29 to use towards the unlock code, I might proceed with the unlock. If not I will be initiating a charge back and we will see if they illegally blacklist the phone as they have threatened to do to others that tried charge backs.
Hi Brent,
Thank you for sharing your thoughts. I understand your frustration regarding the payment structure. Just to clarify, the $28.99 you paid was for the Eligibility Check, which is a standard step to verify if your Samsung Galaxy A21 can be unlocked. Following that, you'll need to make a separate Unlocking Payment to complete the process.
I encourage you to continue with the unlocking payment to proceed with unlocking your phone, especially since your device's current status indicates you're on the right track. If you find that your phone does not prompt for an unlocking code, a Remote USB Unlock will be necessary, and we can guide you through that.
Your feedback is valuable, and I truly hope we can help you unlock your device successfully. If you have any more questions, feel free to ask!
Best regards,
Charlotte
I recently used this service to unlock my iPhone, and I couldn't be more impressed with the entire experience. From the very start, the process was smooth, straightforward, and incredibly fast. The instructions were easy to follow, and within just some days, my iPhone was unlocked and ready to use with any SIM card. What I really appreciated was the clear communication throughout the process – they kept me informed at every step, so I knew exactly what to expect.
The speed of the service was a huge plus for me. I was initially concerned that unlocking my iPhone might take many days or involve complicated steps, but this service made it hassle-free and efficient. It was clear they are very experienced and professional in what they do. I also liked how affordable it was for the quality of service provided. I would highly recommend them to anyone looking for a reliable and quick solution for unlocking their phone. Excellent service all around!
Hi Zoe Faltibà,
Thank you so much for your fantastic review! We're thrilled to hear that you had a positive experience unlocking your iPhone 11. It's great to know that our seamless process and clear communication helped make everything hassle-free for you. Your recommendation means a lot to us!
If you have any questions or need further assistance in the future, feel free to reach out. We're always here to help!
Best regards,
Charlotte
I was initially nervous about the time and the price that was charged to unlock my iPhone 12 pro Max.
They charged the fees in a sequence (Not sure as why) meaning each step as we progress. After the payment was done,email confirmation for
Order was placed was received. After this with in 12 hours of time i received another email from then as a confirmation of Unlocking my device was sent. I was happy seeing this email and checked the device for the status and it was working on a new carrier and sim card.
There is absolutely no reason to be nervous as i was initially was about the authenticity of this website. They are real and they really unlock the phones and they are also very quick in doing it. Hence i would really recommend any new customers to trust them and proceed with your order and with no hesitation.
Hi Vijay Koudiki,
Thank you so much for sharing your experience! We're thrilled to hear that your iPhone 12 Pro Max is successfully unlocked and you were satisfied with the speed of our service.
We understand that the sequential payment structure can raise some questions, but it ensures that each step of the unlocking process is clearly defined and secure. Your trust in us means a lot, and we appreciate your recommendation to future customers!
If you have any further questions or need assistance, feel free to reach out. We're here to help!
Best wishes,
Charlotte
Super fast service. Great customer service. I requested and unlock code and it was processed in a timely and very efficiently matter
Hi Jorgw Estrada,
Thank you so much for your kind words! We’re thrilled to hear that you found our service to be fast and efficient. If you have any other questions or need further assistance with unlocking your Motorola G Pure, please don’t hesitate to reach out. We're here to help you out!
Best regards!
"Quick, reliable, and hassle-free service! Unlocking my iPhone was simple and entirely remote, with clear instructions and updates throughout the process. Now, I can use any carrier without restrictions. Highly recommend for anyone needing an efficient unlocking solution!"
Hi Mohamad,
Thank you for your feedback! I'm delighted to hear that you found our service quick, reliable, and hassle-free. Your iPhone 16 Pro Max should now be able to use any carrier you wish without restrictions, which is fantastic!
If you have any questions or need further assistance as you start using it with a new carrier, feel free to reach out. We're here to help!
Best regards!
Really easy to do and really happy with the service but I personally am not a fan of paying money and then having to pay more money, I would prefer an up front sum as it feels quite scammy to have paid about 23 quid for an analysis and then told I'll have to pay 30 quid more for the unlock. If they had said 50 quid upfront I still would have paid it so its just not a great thing for me personally, however when they couldn't unlock my 1st phone they gave me a credit, which I then used on my second phone as it had an indefinite use by date so that was nice. And its much easier than going and trying to find somewhere that unlocks phones its all done remotely from the comfort of your sofa and doesn't take too long either.
Hello Miss Boyce!
Thank you so much for your thoughtful review! I completely understand how multiple payments can feel a bit frustrating. Just to clarify, the £23.99 for the Eligibility Check and the £36 for the Unlocking Service are standard processes that ensure we can provide the most accurate unlock for your Samsung S10. All costs are laid out clearly on the checkout page, which I hope helps make the process more transparent.
It's fantastic to hear that you found our service easy and that you utilized your credit note from your first unlock! We aim to make everything as simple as possible for you, and I’m glad our customer service met your expectations.
If you have any further questions or need assistance, please feel free to reach out. We’re here to help!
Best regards!
Easy Process and Very Fast. I Would Admit, It's A Bit Expensive But It Works. I Appreciate The Support And Seamless Service.
Hi Trevor,
Thank you for your positive feedback! We're thrilled to hear you found our process easy and fast. Unlocking a new iPhone 14 can definitely be a bit of an investment, but we're glad it worked out smoothly for you. If you have any further questions or need assistance, feel free to reach out. We're here to help!
Best,
Charlotte
The process was easy it wasn't costly at all I owed money to Tmobile almost one thousand dollars they negotiated and got the price down to under 300 dollars. When i chatted to get status they responded immediately. I highly recommend direct unlocks and to be honest i was very very skeptical at first I honestly thought it was a scam but after reading reviews i was like ok ima take that chance my family told me i was crazy but guess what i now have two phones and this iPhone 13 mini and one of them
Hi Summer,
Thank you so much for your thoughtful review! We're thrilled to hear that you had a positive experience with us. It’s great to know that our negotiation helped reduce your outstanding balance with T-Mobile and that our customer support was responsive when you reached out.
If you have any further questions about your unlock process for your iPhone 13 Mini, please don’t hesitate to reach out. We’re here to help and want to ensure everything goes smoothly for you.
Thank you for choosing Direct Unlocks, and we appreciate your recommendation!
Best,
Charlotte
I used this service to unlock my iPhone SE from docomo, as no other services were offering unlocks for them. The process was very simple, all I had to do was input the IMEI of my iPhone. They did exactly what they promised without any issues, and my phone was unlocked faster than I expected (less than a week!). Docomo is known to be a difficult carrier to work with when unlocking, but they were able to unlock it remotely without me needing to do anything!
Hi Nagy Stefan!
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that our service met your expectations and that your iPhone SE 2020 was unlocked quickly, especially given the challenges with Docomo.
It's fantastic to know you found our process straightforward and were able to trust our service based on the positive feedback from others. If you have any further questions or need assistance, feel free to reach out. Enjoy using your unlocked phone!
Best,
Charlotte
Very easy didn't even take 10 minutes checked the phone then had me pay for the unlock
Hi Kevin,
Thank you for your review! We’re thrilled to hear that you found the process easy and quick. Since your order status is "Unlock Complete", you should be all set to enjoy your unlocked iPhone 15 Pro Max on any compatible network. If you have any questions or need assistance with activating it, just let us know. We appreciate your trust in us and hope you love your unlocked phone!
Best,
Charlotte
The origin unlockcode was invalid!
No new unlock code is sent, but I now have to pay an additional €319!
The total price with prepaid fees of €80.99 exceeds the new price of an unlocked device!
The "service ticket system" does not address the problem that the unlock code is invalid, but rather I should take advantage of the additional service for devices for which you cannot enter an unlock code.
THE DEVICE REQUESTS YES FOR INPUT!
But the unlock code is invalid!
DirectUnlocks does not want to reverse fees for the invalid code, but only wants to issue a voucher for renewed services with DirectUnlock!
The credit card institution will be notified on January 2nd, 2025 to reverse the transaction.
One can only warn against this business conduct!
Hi Tom,
I understand your frustration regarding the invalid unlock code and the additional fees involved. It's important to note that all costs, including the Eligibility Check and Unlocking payment, are outlined before purchase. Your current order status indicates that the device does not prompt for the code, which is why we recommend a Device Unlock App Status Change at an additional fee.
I truly empathize with your situation, but please keep in mind that the service fee is non-refundable in these circumstances. I encourage you to proceed with the process using the device unlock options available, as we want to help you get your Inseego M2000B unlocked.
If you have any further questions or need assistance, please let us know. We're here to help!
Best,
Charlotte
I was hesitant about using this service because I've never had to get a phone unlocked before. Once the initial check took place and the unlock process began, they provided updates as time went on. It gave an estimate of 3 days total, but completed in 2. I am very happy with this service and would highly recommend it to anyone trying to get a phone unlocked.
Hi Frank!
Thank you for sharing your feedback! We're thrilled to hear you were hesitant but ultimately happy with the service and the updates you received throughout the process. It’s great to know that you found us to be a legitimate option!
If you have any friends or family looking to unlock their phones, we'd love for you to recommend us. Your satisfaction means a lot to us!
Best regards,
Charlotte
They WILL not unlock your phone with 28.99
You paying 28.99 for nothing but to check eligibility.
You have to pay 50 dollar additionally to get unlock code.
Instead of buying new phone to unlock existing phone because traveling outside USA.
But this guys Scammers, DO NOT place order.
Eligiblity check cost 1.99 from other vendors.
Your company charge 28.99, I thought it includes full unlocked code.
Refund my money, otherwise I will dispute transactions and block your account permanently.
Hi Suhrob,
I understand your frustration, and I sincerely apologize for the confusion regarding the payment structure. The $28.99 you paid covers the Eligibility Check, which is necessary before we can proceed with unlocking your Geneva5GNA23. After this check, an additional payment of $50 is required for the unlocking code itself, which is also clearly stated during the checkout process.
I encourage you to continue with the next step to unlock your phone. Once you complete the unlocking payment, we can get your device unlocked, allowing you to use it seamlessly, especially while traveling.
If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help!
Best regards,
Charlotte
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
I’m really sorry to hear that your experience hasn’t been as expected. I understand your frustration, especially with an iPhone unlock. Just to clarify, our services do have a success rate based on eligible devices, and we strive to help every customer as best as we can.
If your phone failed to unlock, I’d encourage you to reach out through our Live Support on your tracking page so we can take a closer look at your specific situation. We do have a clear refund policy detailed in our terms, primarily focused on scenarios such as incorrect unlock codes or criteria mismatches. I’d really like to help you find a resolution!
Thank you for your understanding!