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Direct UnlocksReviews 3,867

4.1

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

quality
1,931
This company responds to reviews on average within 0 days

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21,871 reviews
Italy
1 review
0 helpful votes
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Servizio che fa schifo?
July 12, 2020
Updated review

Ora basta pagare, voglio vedere quanto impieghi a sbloccare il telefono imei **************

Date of experience: June 12, 2020

Ora basta pagare, voglio vedere quanto impieghi a sbloccare...
May 27, 2020
Previous review

Ora basta pagare, voglio vedere quanto impieghi a sbloccare il telefono

Date of experience: May 27, 2020
GB
1 review
0 helpful votes
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Phone unlock due to provider change
July 9, 2020
Updated review

I was quite happy with the price of £19.99 plus VAT, was disappointed half way through to be charged a further £24.99 to complete the process, then after a further day to be advised that a further £9.99 would get me near the top of the queue. The whole experience took nearly a week!

Date of experience: June 9, 2020

Very easy, thank you
May 26, 2020
Previous review

Very easy, thank you

Date of experience: May 26, 2020
Australia
3 reviews
22 helpful votes
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SCAM
July 7, 2020

They say you "may" be charged additional fees "under certain contract situations".
SURPRISE! You will absolutely be charged an additional $120 or so if you want the unlock... after you've already paid an upfront fee.

Date of experience: June 7, 2020
North Carolina
1 review
1 helpful vote
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SCAM!
June 28, 2020

Its been 4 days now and i have emailed them twice and still no response. They do not list anything clearly and they certainly don't respond to customers. Its a shame people get away with stealing money like this.

Date of experience: May 29, 2020
France
1 review
1 helpful vote
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I bought an icloud ilock, it failed because they claimed the phone I had was a difficult case because it was reported as lost, they didn't reimburse me and never mentioned that some cases may not work. I have accepted that reality, but then they marketed a premium service that unlocks all icloud unlocked phone whatever the circumstance is, including phones marked as lost. I bought that "premium" service in January 2019. YES: 2019. So I have paid this company 100GBP in total. They promised for the phone to be unlocked in a maximum time of 90 days. It has been a year and a half now, and the phone is still locked, the phone has lost all value it had, they answer one over 5 emails I send, and they do not accept to reimburse me what I have paid for a service they have failed to provide as promised.
Totally unacceptable.
AVOID!

Date of experience: May 27, 2020
Illinois
1 review
13 helpful votes
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Scam
June 21, 2020

Terrible service and scam. I've been waiting for an iPhone 8 unlock for 6 months and nothing. Even when you email support, you get an automated message that doesn't change no matter what you write to them. They tell you the same thing the directions say with no further explanation. Don't believe any reviews.

Date of experience: May 22, 2020
GB
1 review
0 helpful votes
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AVOID - SCAM
June 21, 2020

Charged £23.99 for unlocking then a further £32.99 for unlocking - what a scam - none of these charges are clear at the start despite the fact they are happy to point you to their very small print afterwards. AVOID.

Date of experience: May 22, 2020
Kazakhstan
1 review
0 helpful votes
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Worst service
June 20, 2020

It was worst service I have encountered. I paid them twice but they just say they can not unlock my iphone. They did not refund my money

Date of experience: May 21, 2020
GB
1 review
0 helpful votes
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Very Quick Service
May 19, 2020

From start to finish the unlock process only too 3 business days. Would recommend.

Date of experience: May 19, 2020
Minnesota
1 review
0 helpful votes
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I paid $20 at first to have my phone unlocked, and as many people have mentioned there is an extra $40 fee. I paid this and was fine with it and i received an email saying the unlock would finish in 1-30 days. It has now been over 90 days and i have still not gotten my phone unlocked. It is extremely frustrating and i have emailed the company several times. Some of my favorite emails they completely ignored and others were given the exact same automated response. This company is a scam and has awful customer service. Do your self a favor and try another company.

Date of experience: May 17, 2020
Egypt
1 review
0 helpful votes
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SCAMMERS
June 16, 2020

I bought 4 services to unlock 4 different iphones of different networks, but they kept them in progress for more than 3 months, they didn't reply my emails, they didn't even refund me. $#*!ing scammers

Date of experience: May 17, 2020
Florida
1 review
0 helpful votes
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Unlock iPhone X
June 15, 2020

Thieves I paid 2th January 2020, and never unlocked my phone. I contact them and said this is taking little longer to unlock? After five months lier and thieves.not waist your time and your money.

Date of experience: May 16, 2020
New York
1 review
0 helpful votes
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I paid $71 dollars on may 06 to unlock my samsung note9 TODAY IS MAY 15 AND THIS "company " don't unlock my phone and I can't get any REFUND. It's no fair how this mother$#*!ers stole the money of poor people. DON'T DO BUSINESS WITH THIS RATS!

Date of experience: May 15, 2020
Texas
1 review
2 helpful votes
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Purchased this to unlock my iPhone order # ******* 3 weeks ago, premium service with fast track and they still never unlocked my phone. Their premium service guaranteed it in 7 days. When I email about my status or refund no one responds.

Date of experience: May 14, 2020
Saudi Arabia
1 review
0 helpful votes
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Scammers
June 12, 2020

They take 140$ from me to unlock my 2 iphone 8 which they are clean on all websites
But they are keep requesting more money and premium services
After that they dont respond to my emails and they dont refund
They are providing another fake vouchers for the 140$ ( 2 orders not 1)

+3
Date of experience: May 13, 2020
GB
1 review
0 helpful votes
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Took a while and I missed the hidden cost, I was not well documented that I would of had to make a second payment if I would have known I might not have continued with the order

Date of experience: May 12, 2020
India
1 review
0 helpful votes
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Cheating. They do nothing but Cheating in a polished way. I paid around 23 dollies first and later they sent a mail saying I need to pay 25 dollors more. After that nothing happened and no response at all. DON'T BELIEVE DIREXT UNLOCKS. BEWARE OF THIS FRAUD company.

Date of experience: May 11, 2020
GB
1 review
2 helpful votes
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Comprehensive service, but pricy
May 9, 2020
Updated review

Comprehensive set of codes, allowed me to unlock my phone fairly quickly (despite confusing instructions from Samsung and my service provider).

Date of experience: May 9, 2020

Very easy to purchase, thank you
April 25, 2020
Previous review

Very easy to purchase, thank you

Date of experience: April 25, 2020
Portugal
1 review
0 helpful votes
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WARNING! SCAM!
I was not clearly informed of the requirement for an additional payment other than the one I already made to unlock my phone.

Then they said:

Overdue - this unlock is taking a little longer than normal, we are chasing this IMEI for you and have prioritised it. We will email you and update your status accordingly when it is unlocked.~

After:

Hi, Unfortunately as per our terms and conditions, handsets which do not meet the unlocking criteria are ineligible for a card refund. You have been refunded with a credit note to use against the premium service when it returns, or alternatively you can use it for a friend or family member who needs to unlock a different handset.
However, if you can send proof the device is not lost/stolen e.g. the original invoice from Apple or your carrier, either electronic or physical then we can get our money back from the supplier and refund you.

This is a android phone, not apple...

BEWARE OF THIS COMPANY! They are just SCAMMERS!

Date of experience: May 7, 2020
Canada
1 review
3 helpful votes
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Samsung s7
May 6, 2020

Order took longer than expected ultimately ended up being just over 24 hours. Phone was unlocked successfully with the first code. I didn't like the fact that it was a two-step and to pay process which was written in very fine print. After making the first payment you're kind of on the hook to make the second if you don't want to get ripped off for the first.

Date of experience: May 6, 2020