Direct UnlocksReviews 3,867

PLEASE READ TO THE END - DO NOT USE DIRECT UNLOCKS AKA UNLOCKS DIRECT
I have not received the service, instead I was asked to pay an additional £30. I have reported this as fraud to my bank. There is nothing mentioned that the customer doesn't pay for unlock but for pre-unlock itself. Strangest thing happened - I received their email saying: "Thanks for requesting an explanation of our purchase process. On the Order Summary page on our website (prior to payment) it states the final unlocking payment required (see attached image). However, I did not request an explanation, this tells me that they know there is nothing on their website telling customers the unlock is not going to take place unless they pay double. See reviews.co.uk. They call themselves UNLOCK DIRECT or DIRECT UNLOCKS. Its the same company. On my bank statement it says NSX*UNLOCK DIRECT. After complaining to them, I get a standard reply saying I only paid for pre-unlock. Also they said they are going to fully refund customers if they unlock the phone elsewhere. I had it unlocked free of charge directly by the operator (I wish I knew before that I the original operator can do that for me), sent them the information which they can verify as they have a tracking system in place, but instead I get yet another standard email. DO NOT USE THESE SCAMMERS! IT IS A FRAUDELENT COMPANY!

Do not use this bogus service to unlock your phone, it's a complete scam. If you have never had your phone unlocked before and don't know the going rate (£20-£30), this might be quite easy to fall for!

I paid £23 and received an email later that day telling me I had to pay a further £48 to 'release the unlock'. This is an absolutely extortionate amount of money to be charing for this service, especially given that they claim on their website to be 'reasonably priced'. I was refused a refund on the basis I was told about the extra charges upon checking out, which I was not - I even sent them screenshots of the checkout page to prove it which they completely disregarded.

Their website is full of misinformation, false advertising and is even displaying a bogus Trustpilot rating. They are in direct violation of Customer Protection from Unfair Trading Regulations and I have reported them to the relevant organisations.

Directunlock they say they can unlock your phone from a network. They intiallaly look for approx €24 euro to unlock and they say they contact the provider and need more money to complete the unlock another €34. And after paying then tell you they can't complete the unlocking as the phone is locked to network. They won't offer a refund or part refund only a credit note that worth nothing. Then you realize you have been SCAMMED. You send emails and NO REPLY..

Don't believe on this. They are scammers especially Luke who's going to respond on your emails. I have purchased icloud unlock for $28 that's for the full unlock. After which i have receive a confirmation email, from that email they will ask you if you have the original receipt or if you have a contact from the previous owner. Do you think i will purchase an activation lock if i have those things that they ask. And then they will tell you to pay another $40 which they call a final pay. What is the $28 i paid in the first place? Literally nothing. Scammers!

This company is a SCAM, believe everyone who had wrote this before me.

Firstly they take your money in a very unscrupulous way by allowing you to believe that a first upfront payment is all it will cost and then hit you with a small print balance payment. I could have handled that if they had any intention of trying to perform the service advertised but it seems they didn't.

The service clocked up double the time they estimated at ten days, sitting at 99% on their pointless pretend clock with the word IMMINENT on it for four of those, presumably someone in their office gets a kick out of this as no logical, ethical company would do this.

When I pressed for more information the second time, I received an email that told me my order was cancelled because I had given them the wrong network, this isn't the case I am literally sitting with a Vodafone sim card in the phone as I write this review.

They offered me vouchers for a future unlock like some kind of golden ticket to further disappointment, I obliviously declined.

NEVER GIVE THIS COMPANY MONEY, from my experience and that is the same experience that many more have written about on many review sites, they are THIEVES AND CHARLATANS.

I feel foolish for taking the risk after reading the mixed reviews, DO NOT MAKE MY MISTAKE.
DO NOT USE THIS SERVICE!

Hi, I'm name Paul G. Today marked 2 Months since I've been waiting for my iPhone 7 to unlock. I requested the order last July 21st 2020. The iPhone 7 is under unlocking process IMMINENT for 2 Months to unlock and they promised it would've ONLY TAKE 4 DAYS, 5 HOURS TO UNLOCK. I honestly didn't deserve this type of treatment, i emailed several time to informed about this issues I've been having lately with the Unlocking process I don't get any response back from DIRECTUNLOCKS.COM you guy's kept my money and failed to give me service. My iPhone 7 icloud is still locked and has not her been unlock for a long time. Unlock for *******... locked to Verizon USA
Overdue - this unlock is taking a little longer than normal, we are chasing this IMEI for you and have prioritised it. We will email you and update your status accordingly when it is unlocked.

Verizon USA - Current Unlocking Timeframe: 4 days, 5 hours
This is a little longer than our average because of the pandemic. Weekends are not included.

Progress of your IMEI: 99%
Estimated time remaining: IMMINENT

You don't need to do anything at this stage, simply wait for process to complete. You may continue to use your handset as normal in this period.

Please note that timeframes quoted are WORKING DAYS, so if your unlock is delayed please give consideration to bank holidays and weekends. MY IPHONE IS STILL LOCKED AND NEVER USED THANKS FOR NOTHING.
Today is September 2,2020 My Order: ******* was placed on July 21,2020. ( The Unlocking Process Failed to accomplish.)
Tuesday 21st July 15:27 - IMEI submitted to unlock server.