DirectGardening

I ordered from this company end of March- they charged me account on 4/5. As of 4/27 I had not received anything (either the order or an email advising when plants would be shipped). I called customer service a few minutes ago and they could not tell me when the item would be shipped. HORRIBLE service and order fulfillment. I would have been satisfied if I was told when it would be shipped but they couldn't. No way to run a business; they should be ashamed of themselves

Why would you send Hydrangea trees in Sept? They were like dead twigs and i called them up... no problem just send the label back to us circled with what is the problem and we will resend... GOT NOTHING in the spring. I spent good money and that was only 1 of a two part order... Obviously they don't follow through... and Obviously unlike other companies that reply to bad reviews and those companies send a message of... I am sorry you had a problem... we will reach out to you and try to help... that is the kind of customer service they should have. It is very clear they don't care. They just open a new business and call it house of or another name sell the same thing and just keep going and making money with no consequence. Must be nice... sounds as bad as a Ponzi Scheme.

I am still awaiting delivery of the product so please view this review as of the service vs product quality. I have found this site's service level to be less than what I had expected. I say this in the context of their frequency of communication, speed of response to an inquiry, adequacy of information in responses received and speed of order processing and shipment. At the time I placed my order I placed orders with three other gardening sites. All three of the other sites provided more information and quicker responses than Direct Gardening. In addition, I have received the plants I ordered from the other sites days ago. I am still awaiting information from Direct Gardening on their shipping dates and carrier. I wait to see the condition of the plants whenever I do receive them. At the moment the above remains my opinion

I ordered some roses and after waiting a good 7 or 8 months after I got sent DEAD plants, I rceived a voucher instead of a refund. This place is horrible and if I had it my way they would get a negative 3 stars. Funny, I sent in money but I get a voucher back. Thats bad business. What if I dont want anything else from them? I guess they still get my money and I get screwed. Thanks For Nothing

Placed an order mid-March and still have not received most of order. Contacted cust. Service via email and asked for refund if order was not being shipped. Was told order would ship late May and they did not usually do refunds. This is May 29th and still have not seen shipment. Too late for some of the things I ordered to be planted. Do not order anything from this company!

In the fall of 2017, I ordered 4 live plants. They arrived looking dead. But I planted them hoping the roots would rejuvenate the plants in the spring. Didn't happen. No signs of life. So, I contacted them in the spring of 2018 to ask for replacements. I received the replacements in the fall of 2018. Dead again. I sent them an email saying that my plants were dead AGAIN and that I give up. Got an email back telling me how to plant plants as if it were MY fault. Money thrown away.

My bareroot plants arrived unpackaged for a 5 day track across the US, when I opened the package they were just thrown in and broken and roots crumbling. I contacted them about it and even explained that one set of trees which were packaged right were fine by the others were not. I sent pictures of the label and the trees. The rhubarb plants were also mush. They told me to plant them anyway. Ok I might be an idiot from ordering from them but I know a tree whose roots are crumbling and that is breaking is NOT alive. Rather than provide the correct service they want the plant sent back with the original label. No. I will just review you. And low and behold this is a pretty born over and over with them. Go figure! Do NOT ever order from them.

I ordered planting seed potatoes and rose bushes.
The planting seed potatoes were fermenting and the roses bushes had fungus on all limbs when I received the package. Planting potatoes were not accurately described on their website. The roses were poorly packed.
I asked for a partial refund and explained that I couldn't send fermenting items back in the mail in order to get refunded. There were no apologies offered and they refused to give me any refund.
Stay away from this business.

Unfortunately, I didn't read these reviews before I ordered. On Sept. 23, I ordered a clematis plant. I received it Oct. 17. It looked like 3 inches of dried roots and one-half inch of the plant above the roots. I soaked it and will try to plant as it isn't worth sending back. Sorry to say that on Sept. 24, I also ordered about 5 small flowering plants. I have not received that order and shudder to think what they will look like-- I'm guessing
Dried small twigs. Oh well, lesson learned. NEVER ORDER FROM THIS SHAM COMPANY!

I ordered calla lilies and canna lillies and all came up, but the calla lillies don't seem extremely healthy at this point and are not but two colors, one isn't even producing color at all, it might not be a calla. Both canna lillies came in out, but the WRONG ones. One is tiny and not healthy, and the other large and healthy but the complete wrong color blooms, it's a common yellow I could've gotten at local store. It was supposed to be a Picasso canna lily. And the other was supposed to be a large Inferno canna. It came out with small red flowers and a dwarf. I ordered March 2020 and I'm now updating my review which was at first 5 stars for delivering within two weeks and plants popping up. But all seem wrong.

There should be an option to assign negative stars for DirectGardening. One star is a gift to this so called company. I attempted to order a plant for my sister's birthday several months ago. I've attempted to contact DirectGardening to determine status but have been ignored and blown off. Today, September 1,2020, they send me an email saying they shipped a plant to my sister! At this point I don't have a clue what I ordered and when I log in and look for orders the numbers don't match. Thankfully, I used my AmEx when I tried to order the plant and rest assured I will definitely contest and charge that shows up from DirectGardening. There are so many REPUTABLE companies on the internet so do your homework before you attempt to order from a company and stay away from DirectGardening!

This is absolutely the worst company I've had to deal with in 30 years! I mean absolutely the worst. What company in 2019 needs a shipping label to return items! I didn't keep the label and the company refuses to send me my additional flowers that I paid for. I sent the invoice, email confirmation and packing slip but that wouldn't suffice to get my flowers that were left off my original order. Based on the reviews, I think the company is intentionally shortening orders to make money! BUYERS STAY AWAY!

Be very cautious with any orders from this company. I placed an order, cancelled it after I found out that I actually was ordering bare root rose bushes. There was not one thing on the web site that stated these were bare root. I have had the worst expierence with this company. I have never been treated so badly as a comsumer of an online merchant. The shipped the roses, they were in a damaged box when received. They refused to pay for return postage or work with Fed X to schedule a pick up for the damaged items. I am filing formal complaints with BBB, FTC, and consumer protection. BEWARE

I ordered on April 24. Three weeks later I attempted to call ALL DAY LONG and the phone was busy. On May 11 I sent an email. They sent an automated response and said someone would be in touch. That never happened. The last time we used this company, our plants were a bit driend out and some survived. The ones that did not we assumed responsibility for because it was in the summer and hot, feeling we should have waited until fall to order. After reading these reviews it has become clear this is a scamming and sham of a business.

They are fradulent and should certainly be investigated.