DirectGardening

I ordered barefoot gunnera manicata from them twice. After much care and nurturing, following instructions, They finally sprouted after months. The leaves didn't represent the plant I ordered. After much back and forth, they wanted my old shipping label, which I didn't keep after all that time. I finally sent a picture, told them I didn't want a refund... but to identify the plant. They are gladiolus. Clearly this website doesn't have any knowledge of plants and they ship randomly... never again.

This company has horrible service. The website does not link to the call in customer service, and I could never get the website to complete my order. When I called in and ordered, I had to call over 20 times to finally not get a busy signal. The only reason that I ordered from them is because they had a specialty tree that I could not find elsewhere.

After ordering, they do not provide any billing information to you. You never receive a detailed list of the order with prices charged. I called to get a detailed order and they said that they do not send them.

One of my items was missing. When I called to get the item, I was told that I had to send in the original shipping label via snail mail and indicate what item was missing. The problem is, you have to have the original shipping label to use if any of the plants die withing the designated 1 year period.

Just don't order from them. I am sure there are gardening sites that have some customer service

Ordered plants on April 19th. Still not here on June 26th. Arrived too late to plant. Dead and moldy. Fedex guy said the rotten smell in his truck was horrible. Customer service was non exisitent. Did not waste the money to send back since the refund reviews were so bad. Will chalk it up to a bad experience... DO not buy here.

I called as soon as plants arrive not good condition. I was told that what bare root plants are like and to plant. When they didn't sprout called again and was told to send back. Plants rotted in the ground nothing to send. I returned lable and pkg info for money back was sent back everyday with letter no money back. I wrote back with replace item. Never got anything and now return us past expired time so will never buy from them again. Don't waste time or money in these "good" deals.

This place is a sham and customer service is a nightmare. I bought poplars from them and they arrived bone dry. I've bought poplar saplings before via the Internet so I know how healthy saplings should arrive. These were complete dead. I contacted them. They asked that I please plant them and give them six weeks. I did as I was asked. When they remained dead, I contacted them again and they said I should have returned them within 14days.
Then I looked them up and now realize this is their scheme.
This place is a joke.
DONT BUY FROM THEM!

ABSOLUTELY HORRIBLE COMPANY. I ordered almost 2 months ago. Right after I placed my order I saw some pretty bad reviews and went right back within 10 minutes and messaged them at their customer contact email to cancel my order. No response. I messaged them again the next day, no response. No contact at all from them until about 3 weeks later when I see the charge go through on my account. I try calling, the number is disconnected or something. It is NOT possible to contact someone on the phone. I email them AGAIN and tell them I canceled and to refund the money. No response. I message them several more times with no response. This company is 100% dishonest. I'd give you some review of the plants but I haven't even received those yet.

Odered the first of march and it took over a month to arrive. First off they were the size of a nickel. Tiny Gumdrops.
The worst part is they were rotted. All of them! $75 dollars worth too. None are salvageable. So I wrote to the company and they keep sending a canned email that they want me to return them to get a refund. No way in hell am I paying to return rotten potatoes. What a joke. Most decent companies would do the right thing and credit my card. I sent them 3 pics to prove I was not trying to scam them. Never deal with MygardenDirect. Horrible customer service.

AVOID THIS COMPANY. DONT WASTE YOUR TIME They sent me the wrong order and it is impossible to get it corrected. Their phone service consists of a busy signal. They took the money several weeks before shipping. I spent $20 and after 6 months of complaining, I receive a voucher for $5. They never shipped the correct order. I told them I would never shop there again. So what good is a voucher? It may be cheap, but it's NOT WORTH IT! It's. Not cheap when you add the inflated shipping costs. My only recourse for a refund is the Federal Trade Commission.

If I can give them "zero" star, then I will!
On Wed, May 23,2018, 7:37 AM, I was place an order with direct gardening for Angel's trump 3 in 1 (3 color in 1 plant Angel Trumpets are shipped in a 2 1/4 inch pot, about 6 inches tall), with warranty 1 year.
Jan 2019 the plant has flower, but only 1 Peach color (I already have this color), so I contact them with the picture, email back and forth for 2 weeks, then they agree replace (or store credit?) with another plant, but I have to use the label they was send out 8 months ago to send a return item? IS THIS A JOKE?

Received 2 Kiwi plants in a plastic mailing envelope - 1 in a plastic clamshell, the other in a plastic bag. The one in the clamshell was in OK condition, a little beat up where the leaves extended out the sides of the clamshell. The other was crushed - alive but extremely pale with brown areas on the leaves. Both were very small, looked like this year's cuttings. If they live, it will be a result of extremely intensive care from a Master Gardener. This company should be ashamed of their products and practices.