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They have no problem taking orders/money. They DO NOT answer the phone.
The product I bought was too small and shipped without a return shipping label. For the prices they charge, it may be time to close the door and hang it up. At least with LL Bean you get consistent service and customer service when you need it. They'd get 0 stars if I could give it. As much as I dislike writing bad reviews...It seems many are dissatistfied!
Tip for consumers:
Time for them to retire
Products used:
small light
I used this company in the past & all purchases went well. Then they changed their name & since then... In this past year they have FAILED EVERY SINGLE TIME! It took four months for them to respond by email to my cancellation of one order after waiting six months for it to be filled! I emailed, I called repetitively and sat on hold for 30 minutes 4 times and finally hung up. And finally sent an email that told them to CANCEL the whole order. That was four months ago. 7/2/20 I received an email stating they could not fill the order because they were OUT OF THE FABRIC. Today, 7/9/20 I received another email stating they would not be filling a different order for 2 yards of fabric that was ordered in May. I think this company is bogus at this stage of the game & would not trust them to fulfill orders. They are UNRELIABLE!
I'd give NO STARS if that was an option!
WARNING: DO NOT PURCHASE from www.fabricwholesaledirect.com.
HI Dogwood!
We at Fabric Wholesale Direct sincerely apologize for the experience that you have encountered with our customer service team.
We have added additional customer service representatives to improve our response times to no more than 24 hours. Fabric Wholesale Direct assures you that we will work tirelessly to provide quick satisfactory support to our customers.
We also noticed from our investigation that your order was placed during the outbreak of covid-19 which caused a massive overnight demand for facemask fabrics.
During this time we prioritized orders for front-line workers such as first responders, doctors, and hospitals. I have attached a link below to a Newsday article that featured our work.
https://www.newsday.com/business/coronavirus/tax-ppe-protective-covid-1.44993478
We have since returned back to our regular shipping times of 7-10 business days for all orders. We take great pride in our company and hope that you are willing to allow us to make this right for you.
You can reach out to us via email at support@fabricwholesaledirect.com or by phone at (315) 864-6072 so that we may resolve this matter for you. If you would like you may ask for me personally so that I can find a resolution that will best work for you.
My name is Mike and I look forward to hearing from you!
Best,
Mike
Fabric Wholesale Direct
I ordered on April 24. Three weeks later I attempted to call ALL DAY LONG and the phone was busy. On May 11 I sent an email. They sent an automated response and said someone would be in touch. That never happened. The last time we used this company, our plants were a bit driend out and some survived. The ones that did not we assumed responsibility for because it was in the summer and hot, feeling we should have waited until fall to order. After reading these reviews it has become clear this is a scamming and sham of a business.
They are fradulent and should certainly be investigated.
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Empty.
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We are sorry to hear about your experience. Our customer service team would be happy to assist, please reach out through http://help.houzz.com. We appreciate your feedback as it will help us continue to improve our processes every day.