DirectGardening

These guys simply take your money for nothing. They take orders all right but don't ship for months! Last year I waited for nearly 2 months to get the plants I ordered and eventually they arrive completely dry and dead. When I called them they promised to replace them if they don't survive. OK, I planted them. That was a mistake. I should instantly ship them back for the refund. But you don't really see many hypers like that in the States. So. Of course all the dry stuff remained dead. Not a single seed sprouted! This year, early, in the Feb I called them but this time they requested me to send them a paper mail with the replacement request.
I did that. Now, TWO months later, they still sent nothing and they have no idea when they will ship it and they keep promising that if it arrives dead they will replace it.
Bottom line - they are a plain SCAM.

DO NOT WASTE YOUR MONEY. This company engages in a pattern of corrupt activities. Virtually every plant I received was dead on arrival. Their plants are literally thrown into a bag with no packaging materials for the plants. Then they ship via regular USPS so there is no telling how long they've been in transport. I order a lot of plants online and these people are by far the worst. They have what in my experience is a burdensome return policy. But I complied with it thoroughly, have everything documented, and they still refuse to honor their return policy. They don't even have an excuse as to why they are refusing to honor it. They think they are above the law. They are about to find out that they are not.

Nothing but one dead tree after another, they send at wrong time of year, the trees look like they've been in cold storage for a long time not healthy at all. They haven't sent a healthy tree. Out of the many I've bought few survived. Customer service is horrenduse. They fo not back their products.

DO NOT waste your time or money here! Shipped my first tree and it was dead on arrival. Dry as a bone in the bag. I did a scratch test and it failed so I called the same day and they said to "wait 3 weeks, if no signs of life to send back the label for a replacement tree". So i did. 2nd tree also arrives dead. Also dry as a bone in the bag. I did another scratch test and it too fails. I call them back and ask for my money back. The STUPID CUSTOMER SERVICE MORON says " no refunds after the first 2 weeks of your order". WHAT?! They told me to wait 3 weeks just to see if it was even alive! So I called my credit card and got all my money back but I cant get my time back. Don't waste your time or money. This place is a scam!

We waited 8 weeks just to get a tracking number and another 2 weeks to receive the delivery. The plants were dead upon delivery. I emailed them after trying to call. They never returned my email until the 4th email. Then the response was a screen shot of there warranty. They expect you to return dead plants with proof of delivery. The plants were delivered in a bag with no protection. Do not buy from this company unless you want dead plants with no customer service.

I ordered 3 different types of seed potatoes on April 11th, 2020. They told me to allow 2-3 weeks for processing Then, it was 4 weeks. May 11 is a little late to plant potatoes here in NE PA, but I figured they were a little busy with all the "wannabe" gardeners ordering stuff. I sent another email on the first week of May asking for an update. "We are in the process of getting your order ready to ship. One week later, no news of any shipment. Another email was sent. Same story... please allow 2 to 4 weeks for processing". I asked them to just tell me the truth and give ma a real update. Was I ever, actually going to receive my seed potatoes. Another nebulous response. Today is May 25th, more than 6 weeks after ordering and still no evidence of shipping. WARNING! Do not deal with this company! They are either scam artists or poorly equipped to be in the Garden Supply business. Stay with reputable, well-known companies like Burpee or Jung seed. These guys are clueless.

I waited 8+ weeks and after many calls my items arrived. When I opened the bag the items looked dead to me but instructions said plants are dormant. Directions told me to plant them and wait 6 weeks. Well nothing came up. I called after many attempts ( I think they keep the phone off hook) and told her I want my money back and they refused to reimburse me for dead plants they sent me. The company knew they were dead when they sent them to me. I followed the instructions apparently directions are bogus too.
It's a scam! Do not purchase anything from them.

Direct Gardening is a scam outfit... DO NOT BUY FROM THEM! I purchased 12 burning bushes on 5/19, they were shipped regular mail and I get not get the package until 5/24. The package had 9 of the 12 plants dead twigs. I contacted their customer service group and they told me to just plant them to see if they live. After the plants were in the ground for 3 weeks I still had only 3 of them alive (no green bark), so I contacted their customer service group again and they told me to send the mailing label with a request for replacement plants, which I did... I just received a form letter from them saying that the warranty was void because it had not been 6 weeks. They were dead before I planted them, so another 3 weeks would not have made a difference. I will NEVER do business with them again!

I ordered 10 Pampas Grass plants in August 2022. None of the plants survived and Direct Gardening refused a refund of my money. I suggest you shop a different website for your plants.

Waited 5 weeks for order to come in more then half of the flowers were dead the other half crushed in shipping... they ship ur flowers in a garbage bag and expect you to ship it back on your own expense and they will not refund the shipping cost to you. In my case it was a big order it cost me 40.00 usd to ship it back. DO NOT ORDER! The money you will spend at a nursery is well worth it you will get live mature flowers comparing to twigs crushed dead flowers from direct gardening.

Ordered some plants but received nothing beyond initial order confirmation for about 2.5 weeks. Called them for a estimate of shipping date, as I wanted to plan vacation trip around the delivery date. Customer service rep was anything but that - she was so flippant and arrogant - acted as if I was strange to be asking about this, no effort to be apologetic or understanding. Why the attitude, and if you have such an attitude, why work in CUSTOMER SERVICE? (They call theirs Customer Care but again, I felt far far from being cared for). I have such a bad taste in my mouth from dealing with the agent, and the utter unwillingness to help customers, I am canceling the entire order. Terrible. These guys have earned every one star review here, on Yelp, on Google, everywhere. Dont be fooled by the flowery reviews on daves garden - note on top they only show the positive reviews, but this company has gotten 3-4x the negative reviews as positive. Terrible

Avoid being scammed by this company. Shipping was unacceptable for survival of the product. Had to request refund for 9 items dead on receipt. Received the following response.

"Thank you for your email. We will certainly issue a refund if you are not satisfied with the order. According to our Refund Policy all you need to do is return the unwanted merchandise within 14 days of receipt along with the original shipping label from the package. Please be sure to include a written request and correct postage for the return. You do not need to return any "unacceptable substitutes". We apologize, but postage as well as shipping and processing fees are non-refundable. Send your return to the address below:
Direct Gardening
1704 Morrissey Drive
Bloomington, IL *******"

I finally responded, "On second thought, keep the $$$. You win.
You obviously need it more than I need the hassle of returning garbage."