Dreadful company. Cancelled an order placed the same day and they said refund within 14 days. 26 days later still no refund. Wont let me speak to their finance/accounts department. Email only apparently. Have had to now dispute payment with credit card company. Do not use them. Dreadful hours of operation as well - 1100-1600. I rang at 1100 at was on hold for 20 mins only to go through to an answer machine. What customer service department has an answering machine at 1100?

I wouldn't have given any stars if possible! Ordered goods on 18 Nov 2018 - wrong product sent and so we refused delivery. Until now - 2nd Jan I am still waiting for a refund. Staff are rude and unhelpful. Their working hours are 11am - 2pm and it's impossible to get through on the phone! They send emails to say they are processing a refund in 3-5 days but we are still waiting. I am now having to go through my bank to get the money paid back through an indemnity claim!

Have been trying to get a refund for bashed in tv with parts missing for two months, keep being told that it is being looked into - no money - nearly £1000 - can anyone advise how i get my money back?

Ordered a TV for my parents in 23rd November,

Only recieved it end of December, which with Christmas delays I didn't mind. But the TV had no stand or mount which apparently not an essential accessory/part cos you can some how use a TV without them. On top of this the grade A TV had a large crack in the frame which they still have not explained.
Took them until January to tell me they would not be able to source a stand for at least 2 months, so I bought one out of my own pocket. Then I find out the TV didn't come with an essential accessory (one connect box) which I had to contact them again for and they finally send that by middle of February but with no wire. Which I then again had to buy out of my own pocket.
Finally it's the 16th February and finally my parents can use their Christmas present.

Absolutely awful company, rude staff and so unprofessional not worth the discount!

Avoid like the plague!

Ordered a samsung s8 was described brand new just packaging was missing oart if packaging but that was stated so it was fine! There was constant communication from go digital from order to delivery only shame was over a week for delivery but thats cos im impatient defo recommend

Ordered tv which arrived without parts to make it work. Contacted many times and after 2 months the tv was returned to them and then they refuse to refund.

They are rude, unprofessional and you could end up with no money and no tv.

Buyer beware.

Digital-Warehouse is a good site, i will recommend it to others.

Order 12009 don't buy anything from this company all they do is send you second-hand crap lie to you and make you take time off work and then don't even show up with the delivery go somewhere else there are better suppliers out there that won't rip you off or try to rip you off please please save yourself the hassle go somewhere else

Bought a tv in January 2019 no tv and no refund as of 14 March 2019 refused to refund me my money quoted there rights, bank are investigating DO NOT BUY FROM THEM

Tried to buy a laptop from this company, sent WRONG one I had to pay to return it to them + they KEPT MY MONEY, requesting I take it up with the credit card/de bit card company? Fortunately WAS a c/c & company are following up the complaint. DON'T TRUST THEM, they are 'Rip-Off' artists! You couldn't be bothered to refund my postage EITHER, which you 'LOVINGLY' expound on your website! Your clowns & I understand WHY you don't use Ebay OR PayPal, because they wouldn't accept your antics! RIP-OFF JERKS! BTW, the postal refund has NOTHING to do with WorldPay! LIARS! THIS was the incorrect laptop I received, STILL NOT REFUNDED! CUSTOMER BEWARE!

Un-usable TV. Returned. Still no refund despite many emails. Thankfully I have photos of proof when I took TV personally to return. Anyone else joining me to take them to court?

Hi go digital

I paid the sum of £444.99 on the 24th of May 2019 order no #G14054

For a Samsung 55 tv
It was delivered on the 8th may 2019 damaged.

Under my consumer rights act 2015
Goods should be at satisfactory quality which they are not on inspection of tv there was a crack, which proves non satisfactory quality

I asked for a refund of my money and to pick the item up, which was declined.

I had to pay the sum of £75 to return this item

Under my consumer rights the trader has to pay the cost of return.

I know wish to have a full refund of my monies including the cost and return £444.99 plus £75

I am know making this time of the essance I will give you 7 working days to comply which was agreed.

Please be made aware this matter has been referred to trading standards.

Please also note.

I've been in hospital due to illness you where made aware. Also deaths in the family.

I also have proof of photos that where taken.

And of delivery costs

Sherrie Bachell

Ordered Samsung galaxy s9 from go digital warehouse and my order was cancelled due to out of stock and they won't refund this money. They keep saying it as been refunded but nothing as gone back into my account. When I rung they said that the payment is with another company called worldpay. When I rung they said that the payment has been removed from them and they are saying it is go digital warehouse. I am now £449 out of pocket no one wants to know.
PLEASE DO NOT USE THIS COMPANY

If anyone would like to talk about these companies email me *******@icloud. Com a very unhappy costumer.

Like everyone else on here feeling upset and angry with ourselves and the Scammers. My husband confirms he got the sponsored link on Amazon on Saturday 28th February and we placed our "order" on 1st march! My husband submitted a comment to Amazon but we have not had a response! We have also contacted the national fraud who took lots of details. We are worried for others as of earlier today the site was still available to "order" - very hard lesson learned...

I purchased a TV which was showing 7 in stock at the beginning of January told my order would be in two weeks time the day of delivery I received an email saying I will not get that TV as it has been damaged in the warehouse and it will be 7 to 10 days and I will receive a new TV after the allotted time they had not contacted me I have then contacted them three times a week every week chasing my order 4 times between February and today being the 21st of March I have been told my TV is in stock and being delivered to me in 1 weeks time as of today on the 21st of March I have been told I shall receive a refund because that TV will be unavailable last Friday the website updated saying they have 10 in stock and I have gradually watched all of them be sold this company will not contact you off their own back as they have promised to at the end of what must now be 30 phone calls and I have received 0 contact from them apart from my initial email telling me I would not get my TV the company's tactic seems to be to just lie and tell you the TV is coming for TVs they do not have in stock this company sell TVs before they have them and then lie to you over and over again this is genuinely the worst customer experience I have ever had

Gutted looking forward to new TV my husband paid for tv just over 2 weeks ago thought it was fine as through link on amazon but tv has not arrived and cannot get any contact by phone or e-mail. This website is very believable also more so as was linked through amazon. Have also reported to "Action Fraud" *******2040. Reported to amazon also as told to by action fraud but they didn't want to know.

My experience is as all those already posted I also have reported them to Action Fraud also Citizen Advice Bureau I also know they are using at least 3 bank accounts 2 Halifax 10203117 sort code 110001 and 10976262 sort code 110484 Barclays 43489663 sort code 201139. Please also be aware that at least 186 orders have been place in the past 10 days so a lot of money is being scammed. Like every one else I was taken in by the slick web site.
I hope the Police and Trading Standards take action very quickly.

I have submitted an earlier report on Digital-warehouse. Which is now in hands of Action Fraud. However I am most concerned to find that three weeks after I was scammed the site appears to be still in operation. I have tried to contact Google without success. Does anyone know how to do this?

Been phoning this site all day to check on when the 32 inch LG smart TV was coming in, got told what now was a load of tosh. Thank god I read these reviews, having said that I allowed the site to send a text to to let them know I was calling. Now I need to check my mobile bill to see if they scammed me with the text. Just how long does it take to get a site like this taken down!

Ditto... we can not believe that this is allowed to go on for sooooo long. The web page is still open, i placed my order on 20/02/15 and as some other have said that after putting you off with their various excuses then all you get is a recorded message or diverted. We tried from different phones and you get through put just another excuse and then they block your numbers. I have reported this to my bank, local police and Action Fraud. Next stop is Santander. How are people like this allowed to keep trading, there must be some law or institution that can put a stop to this and get out money back. There should be more review sites like this. Keep this running and hopefully we can stop these Evil money grabbing low lifes.

Following my earlier review on this page I have been in contact with Amazon who attempt to absolve themselves from any responsibility towards this bogus Seller by saying that sponsored links are operated by third parties. It should be pointed out however that Amazon took revenue every time potential customers clicked onto this sponsored site. I am surprised that no checks are carried out regarding who is allowed to advertise on the pages of such a huge organization and how little consideration appears to be given to people who think they are purchasing from Amazon sponsored outlets!

2 weeks since i ordered a 4K TV.Not delivered as promised. No response. Sometimes when you get through on phone get given a new date for delivery. Not refunding money, The site is still open. People are stiupid as I because I ddidnt check tchem before buying. They using accounts in Santander Bank and Halifax. Halifax account number is10976262 and sort code 110484. I reported them to Police. It is crime and I hope that Police find tchem quickly. Dont buy from them