I wouldn't have given any stars if possible! Ordered goods on 18 Nov 2018 - wrong product sent and so we refused delivery. Until now - 2nd Jan I am still waiting for a refund. Staff are rude and unhelpful. Their working hours are 11am - 2pm and it's impossible to get through on the phone! They send emails to say they are processing a refund in 3-5 days but we are still waiting. I am now having to go through my bank to get the money paid back through an indemnity claim!