Diamondere has a rating of 4.8 stars from 3,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Diamondere most frequently mention customer service, engagement ring and great experience. Diamondere ranks 1st among Diamond sites.
I recently purchased the Jamie VVS Diamond Men's Ring in Platinum from Diamondere, and I couldn't be happier with the experience and the product. The craftsmanship is top-tier — sleek, bold, and exactly what I was hoping for. The VVS diamond sparkles like crazy in the platinum setting, giving it a clean, luxurious look without being over the top.
It fits perfectly and feels incredibly solid and comfortable on my hand. You can tell right away this isn't some mass-produced piece — it's quality through and through.
Shipping was on time, packaging was premium, and customer service was responsive and professional throughout.
I recently ordered a diamond engagement ring and the service throughout was excellent. The diamond I had chosen was unfortunately sold before they could source it from the dealer but they sourced a better diamond with the same spec's I'd chosen - free of charge. I have ordered jewellery from Diamondere before and it was excellent quality but I was really blown away with the quality of the engagement ring. It met all my expectations and more. I'm based in the UK and shipping / delivery was a smooth process too.
The shipping was as fast as possible which I appreciate very much. My girlfriend loved the necklace as well. The biggest positive from the transaction was the communication. It was definitely the best communication from any purchase I've ever made.
We found the perfect wedding band in Diamondere; my fiancé loved the design since he saw it online and even more once he received it. Easy transaction and delivered as promised. We highly recommend this place.
The ring is beautiful. The London blue topaz is a little lighter in person than shown online. Also my order was delivered almost a month later than the original arrival date due to quality issues, which I can appreciated but I wasn't notified until I reached out to them, since I was trying to plan an engagement. Would order from here again but maybe a piece that wasn't time sensitive and definitely fur the er in advance.
My overall experience was great, there was just some concern on the final product as it varied from the depicted product on the website. The staff was great about assisting with making it right, and I greatly appreciate their help.
8.5mm cushion cut AAA African amethyst is less than $100 on the open market. A silver ring blank of this type 25-$75... so it should be a highly profitable ring to sell at over 500. Its definitely a nice ring. Remote buying making sizing very difficult... I had sizing at kay jewelers and additionally bought a ring sizing kit. All results said size 12 and I measured the ring it is size 12. But doesn't fit the intended finger. This problem is a general one of remote ring buying and not just diamondere. Not sure what can be done to improve this. Engraving orders were very clear. I still have them but the order got overlooked. The profitable ring good. The process of ignored instructions... not good. I have a lot of big business. The biggest problem in business. Nobody can follow simple instructions and I have to restart or remediate nearly everything
I was first told that my order would arrive between a given date range of seven days, with the earliest possibility being nine days after my initial order. Days later, I was then informed that my order would be delayed by seven days after the upperbound of the initial date range. Still later, I was then told that my order would be delayed a further seven days after the six days, meaning that my order was delayed by 13 days total. Although my order did finally arrive, I would definitely not recommend using this company if you need to get your order in a timely fashion. Expect delays.
Diamondere worked very diligently to get the ring to me expeditiously as I was leaving for my job. And the quality is amazing. It was a wonderful experience and I will be using them again in the future.
It looked exactly as expected.
They were super helpful and the Mrs. Is very pleased! Can say I was hesitant to buy a ring online however their customer service experience and speed combined with a beautiful end product leaves me to not want to go with anyone else.
My wife has always wanted a ring with the birthstones of our three daughters (One diamond and two Rubies). Diamondere and their custom designs were perfect for the gift. We are empty nesters now and the ring means so much to her. It is beautiful!
I had a wonderful experience working with Diamondere. I ordered a personalized ring as a memorial gift and it came looking absolutely beautiful. Their team was communicative throughout the process and confirmed quick and secure delivery. Highly recommend!
Ordered ring for my daughter as a surprise, asked that no receipt or contact be mailed to her. They immediate send a confirmation email to her, when I called and told them they said there was nothing they to do. Gift also took a little longer than expected.
I ordered my engagement ring from Diamondere because they were the only company I found that had all the characteristics in a ring that I wanted. I had initially ordered the my ring with the gemstones in the wrong place. I contacted them in a panic and they responded immediately, setting my mind at ease. They made the changes for me and kept me updated on the progress of my ring's creation. When my ring arrived, it exceeded all of my expectations. It really is a work of art and my girlfriend is going to freak when I pop the question with it next month during our vacation. Thank you Diamondere for making this milestone memorable and extra special!
Experience was great other than the delivery process. I was sent the wrong tracking number for UPS by Diamondere and when I tried to track it, UPS told me the deliver address didn't match the address I gave them, which caused quite a bit of consternation as you can imagine. Eventually, I was given the correct tracking number by Diamondere but not without multiple unanswered calls and emails.
The bracelet is beautiful and just as it was pictured - I would only have one small negative - the latch is a bit difficult to latch - Almost lost it the first day I wore it, I fell off my wrist. Seems that I did not have it completely latched. Not so easy, Aside from that part it's perfect and I love it. Will buy my next piece from you
Gotta say, I was skeptical. I had read some disparaging things about Diamondere's delivery policy. Items were being delivered late and well past the important wedding or proposal date. This was really scary for me, but I took the chance. Turned out great! I made the order and had immediate communication throughout the whole process. Order delivered on time, only one day late, but it was no big deal. I thought it was cool that the company asked me for details about my fiance to understand why he wanted that type of ring. Cool touch!
The ring did not look 100% the way it appeared online. It was a 3D geometric ring and had very cool raised edges. The real thing wasn't quite as sharp and defined. I give it an 8/10. I know each piece is made to order, so I guess it'll never look exactly like the picture. My fiance is very happy with it, so that's great!
Unfortunately my wife didn't like the jewelry and I had to return it but the customer service helping me along the way was great and I was able to follow their instructions with constant communication. They made everything easy!
I purchased a ring that fell apart and paid to have it "fixed" by your company. When it returned it looked good and I was assured it had been checked by the Jeweler. It then fell apart again. When I shared that I would be giving negative feedback it was offered to be remade at no charge and it looks great. I hope it is still real stones as a local jeweler will confirm. If the stones are actual stones then my reviews will be greatly positive. The only thing I wish is that I did not have to get upset and this is how I was treated in the first place. It was only an $800 ring and it was going to cost me $120 the first time until I got upset and it was changed to $60.
I absolutely love the ring, love the packaging, and the immediate follow up after placing my order. My only complaint is the shipping/delivery date changed multiple times, however please that they took the time to make sure the ring was perfect before sending it.
Answer: Yes, they stand by their work as life ng as it is within the 100 days.
Answer: Hello Kelli, Thank you for reaching out to Diamondère, where all your jewelry will be custom-made and handcrafted with the finest natural gemstones. We offer a complimentary certificate of authenticity from GIA if the design has 0.45 pointer diamond or above, else certificate comes from DGLA (DIAMOND & GEM LABORATORIES OF AMERICA). We do not offer appraisal services but most local jewelers can help you with this. I prefer if you use a GIA certified appraiser and usually our gemstone jewelry appraised for a minimum of 120% more than what customers pay us! Please note that we offer complimentary engraving, shipping and a certificate of authenticity from reputed gemological institutes with every order. I look forward to hearing from you. Best, Cherie
Answer: Hi, I have ordered rubies and sapphires from Diamondere and the quality is very good. I have been working with Diana who has taken very good care of me over the last couple of years. I would ask for her when you order from them. I have been extremely happy with the quality and I assure you, I was a skeptic too because I like very good quality jewelry. Diana will walk you through the process and will be in touch with you every step of the way including showing you the stone before they put it in the piece of customized jewelry. I hope you love your emerald as much as I have loved all my pieces of jewelry. The diamonds are wonderful too!
Answer: Asuming they can get the ring correct. I have had to send my stock ring back twice because it lacks any of the intricate detail shown on the site.