DHL.ca

Multiple times a year my DHL parcels are on hold without explanation. Then I see my parcels from China coming through Cincinnati to Alberta, where they get stuck for several days. No response from customer support. Tracking shows "on hold" or this time a new "clearance event" every day, but it is just not moving. It sits there and catches dust. And I am waiting for the parts to run my business, are facing customer cancellations, and lose money by not being able to sell the goods I ran out on in the meantime.
Many times they do a good job, fast and smooth. But why the heck do they fail with about 10% of my incoming parcels? This is ridiculous.
Besides that, they stopped attaching customs fees invoices to the parcels, and downloading them is only possible the moment one pays for the fees on their smartphone. Only once. And only on the phone. I barely have any chance to receive a proper invoice for accounting.

My relative sent me gift through DHL. Its been 2 months and they kept it on hold, asking for each unit price and explanation of "what are clothes and shoes made of". And they took fees for not delivering my parcel. Bull$#*!. Now sender has to request it back. Never, ever choosing again.

This is the second time this year that a package has been sent to me in Paris, France and has not been delivered. It seems to save money the high cost DHL service does nothing better than subcontract to the substandard French postal system. This means that the civil servants delivering packages can do whatever they want and never be fired, including going for coffee rather than delivering.
For the first package the tracking indicated "not home". In fact, I was home and never the doorbell did ring!
The tracking for the second package indicates that I have "moved" from the home where I have been living for almost 40 years. And then, as Belkin has tried to correct the situation, they did not find better to do but send and deliver the package to an unknown address in Birmingham UK. I hope the recipient appreciates our collection of Belkin cables, but we are not about to receive them in the near future.
No, nay, never ship anything of any importance to France by DHL.

Package says it was delivered but it was not. No proof of delivery when link was clicked. Called in and they had said all their drivers had gone for the day. Offered nothing for record of delivery. Forced by them to pay more on top to just get this package and they lose it.

This company is garbage. Pay the extra dollar or two and use Canada post, FedEx or Purolator.

Missed an important package delivery so I requested to pick it up so I could get its asap the next day.

Come to find out that by me selecting tk pick it up will now take the package another couple of days to do the circuit back to Brampton Ontario and be shipping to the pick up location.

Or they could have just delivered it to my house the next morning if I hadn't said I'd pick it up.

What a pathetic joke. I'm furious!

The driver claims that I signed for a package that I never received. DHL sent me picture of a package at my front door but the report says, I signed for the package. If I signed for it, why was it left at the front door?
Now they tell me to deal with the seller. I think they have their drivers to blame. They can't show me the proof of my signature. I made many attempts to ask for proof and nothing from them.

On Monday at 2.48pm your driver walked in behind a resident, right past our concierge without a package and put a "Sorry we missed you " note on my mailbox. I spoke to customer service who assured me note had been put on my file that the parcel would be handed to the concierge to day (22 August). On Tuesday 22 August your driver came into the building and handed a package ( not mine) to the concierge and left. At exactly that time I received an email, stating " sorry we missed you " There was No sticker on my mailbox. WE have this on camera and it's disgusting service from DHL. The parcel is now 2 days late due to no fault of mine. My own number and buzzer number are supplied.

They will promise you a shipping time but it means nothing. They sent my package to the wrong town then tried to blame me for not supplying them with a proper postal code. It was properly supplied to them, i have the proof but they just grasp a t straws trying to lay the blame anywhere but at there own incompetence. They outsourced the delivery to loomis who outsourced to some one else who outsourced it to another courier so they don't even know where my package is, nevermind when it will actually arrive. Will never order from a business that uses dhl again. I thought purolator was bad but dhl takes the sh*tty cake.
Update: courier arrived minutes after this review and then tried to charge me a second time for duties so keep or print a receipt.

Sad bunch of crooks
It's one thing to make a
Mistake but to actually go out of your way not to rectify it
Seriously pathetic
The staff is not only rude and incompetent but they seriously lack a standard social skills required for half decent customer service
It's an actual joke the way they do business and I would never recommend this service to anyone
Stick with Canada post if you want something done right

The entire staff combined at DHL shares half a brain and are not capable of doing their jobs
My service was so bad I wish I could put negative stars
These people are crooks and show zero responsibility for anything
Pathetic!

DHL is the worst shipper second only to UPS, these cross border shippers are the biggest and dirties scammers on the planet, they rip off consumers to the tune of billions of $$$$ per year in bogus fees and charges even after they have already been paid for their worthless services, they along with their government collusionists allowing them to get away with it, are among the most morally bankrupt in the business world and are a scourge on Canadian society and any half decent government would have stepped in years ago to do something about this diseased system of injustices practiced by these immoral shipping conglomerates.

Had the worst experience that I could have, was with this company which claims to be the leading partner even on their phone calls which you wait to somebody to help you.

I encountered an incident where I was required to get a document and I had called them 8.30 am in order to tell the urgency of the package. Gave all my details reading the info, also left a msg to leave it at the door step or to fold it and slid it into mail slot while I was watching the door all this while.

Then after calling around 2 PM, just to check if I could get a live time tracking I was assured that I would get my package in time. At around 2.15 I got a text saying that they missed me and I called back within a minute to sort things out but due to unprofessionalism from the dhl team, who after even getting the message twice about the urgency of the package took it very lightly and did not revert back even after promising a call back. I had to check after every hour if any of the so called 'team leaders' were working on the issue in order to help me. ( I had talk to 3 of them). It was of no point and every time I called I had to give my buzzer info or all the random info again repeadtidly which is already available on the system(not referring to the info which they need to know it's really me)

Sorry for the long post but I felt to Express this story so you do not fall for false advertisement by this company which in no means care about you.

If it was possible to give them zero stars then I would have done that.
DHL is the worst company to send or deliver packages. I am HORRIFIED by their service!
Firstly they took a total of $104.4 as duties, taxes and fees for the delivery!

Secondly, as if the extra charge wasn't enough, it seems as if the drivers are in-charge of the company instead of the managers or CEOs. I was supposed to get a shipment today and I sat at home waiting for the driver to come. The driver didn't show up and when I checked online for the shipment tracking, the driver had commented that the 'customer refused delivery'. I tried contacting the customer services manager for four hours after that stupid update by the driver. Finally when the manager called me back after four hours, he just said that he can not contact the driver and it seems that the driver just signed off and my package is in another city and now I have to wait three days (as it's a long weekend) to get my shipment.
WHAT kind of a delivery company has absolutely NO CONTROL over their drivers?!
Worst company ever. AVOID THIS COMPANY AT ALL COSTS!