Faeeza J.

If it was possible to give them zero stars then I would have done that.
DHL is the worst company to send or deliver packages. I am HORRIFIED by their service!
Firstly they took a total of $104.4 as duties, taxes and fees for the delivery!

Secondly, as if the extra charge wasn't enough, it seems as if the drivers are in-charge of the company instead of the managers or CEOs. I was supposed to get a shipment today and I sat at home waiting for the driver to come. The driver didn't show up and when I checked online for the shipment tracking, the driver had commented that the 'customer refused delivery'. I tried contacting the customer services manager for four hours after that stupid update by the driver. Finally when the manager called me back after four hours, he just said that he can not contact the driver and it seems that the driver just signed off and my package is in another city and now I have to wait three days (as it's a long weekend) to get my shipment.
WHAT kind of a delivery company has absolutely NO CONTROL over their drivers?!
Worst company ever. AVOID THIS COMPANY AT ALL COSTS!

If it was possible to give them zero stars then I would have done that.
DHL is the worst company to send or deliver packages. I am HORRIFIED by their service!
It seems as if the drivers are in-charge of the company instead of the managers or CEOs. I was supposed to get a shipment today and I sat at home waiting for the driver to come. The driver didn't show up and when I checked online for the shipment tracking, the driver had commented that the 'customer refused delivery'. I tried contacting the customer services manager for four hours after that stupid update by the driver. Finally when the manager called me back after four hours, he just said that he can not contact the driver and it seems that the driver just signed off and my package is in another city and now I have to wait three days (as it's a long weekend) to get my shipment.
WHAT kind of a delivery company has absolutely NO CONTROL over their drivers?!
Worst company ever. AVOID THIS COMPANY AT ALL COSTS!