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dhgate.com
Peru
1 review
0 helpful votes
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Great site
December 14, 2016

In Dhgate you can find everything, is the best site to shop!

Date of experience: December 13, 2016
Washington
2 reviews
0 helpful votes
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Great products A+++
December 12, 2016

DH gate has always had really anything I have searched for...

Date of experience: December 11, 2016
Michigan
7 reviews
1 helpful vote
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Great and Ok
December 10, 2016

Some orders come quick as promised others take forever even though it says next day shipping

Date of experience: December 10, 2016
Canada
1 review
0 helpful votes
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So far so good :)
December 9, 2016

Order came on time, seller was awesome to. Communicate with. Will definitely be buying again

Date of experience: December 8, 2016
Germany
1 review
0 helpful votes
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Buyed a pair of Shoes
October 9, 2016

All perfect on this website. The shipping was fast and i trusted 100%.

Date of experience: October 9, 2016
Mauritius
1 review
0 helpful votes
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Great
October 2, 2016

For the moment being i had an awesome experience with dhgate, hope it goes on.

Date of experience: October 1, 2016
Botswana
1 review
1 helpful vote
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The smart way to buy online
August 23, 2016

Have a marvelous experience buying online with DHgate

Date of experience: August 23, 2016
Canada
1 review
0 helpful votes
Follow E B.
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The title says it all, steals you money and no items delivered, disputes went unanswered.
DON'T USE THIS SITE

Date of experience: October 22, 2021
DHgate C. DHgate Rep
over a year old

Hi E B.,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:

https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Regards,
Aljean
Customer Service Center
DHgate.com

Italy
1 review
0 helpful votes
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"DHgate" la porta di accesso ai miei acquisti!
August 25, 2016

é gia' da tempo che acquisto tramite DHgate, non essendo un commerciante, come user, spendo cifre contenute ma ho trovato la mia convenienza e soddisfazione in tutti i miei acquiati. Attenzione! Mantenete i prezzi competitivi! Ciao Donralo

Date of experience: August 24, 2016
Colombia
1 review
1 helpful vote
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Buenas tardes, yo compre dos vestidos, uno de ellos estuvo bien pero el otro no me quedo, el aviso decia free size y mandaron talla m muy pequeña, la verdad me dio pereza reclamar porque demora casi un mes en llegar la mercancia, pense que era mas rapido maximo una semana. El servicio me parece regular.

Date of experience: July 28, 2014
Canada
1 review
0 helpful votes
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Shoes
April 17, 2023

Bought a pair of $100 shoes fell apart in a week.they might have been wore they three times max so disappointing

Date of experience: April 17, 2023
DHgate C. DHgate Rep
over a year old

Hi Thomas G.,

I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Regards,
Nena
Customer Service Center
DHgate.com

Italy
1 review
1 helpful vote
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La mia esperienza è del tutto negativa
July 31, 2014

La mia esperienza è del tutto negativa. Ho ordinato un telefono octa core con il top delle prestazioni, presso la "cost7014" vostro affiliato ed ho ricevuto un clone sansung quad core di scarsa qualità e basso prezzo. Vi ho chiesto di inviarmi una lettera di vettura per farvi spendere di meno visto che mi sono stati chiesti €230.00
Dall' UPS per rispedirvi la merce. Voi per tutta risposta mi confermate la chiusura della disputa per limiti di tempo, mentre aspettavo la vostra risposta. Ho scritto alla "cost7014" e sono in attesa della risposta.Vi farò avere una risposta finale, quando la riceverò. A risentirci, Cesare Licchelli

Date of experience: July 28, 2014
Spain
1 review
1 helpful vote
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Después de pensarlo mucho, hice mi primera compra con Uds,. Y me gusto como lo envían, lo fácil que es encontrar el producto, ademas el vendedor contesta muy rápido cualquier pregunta que nosotros hacemos.

Date of experience: July 28, 2014
BO
2 reviews
0 helpful votes
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Compre discos externos Samsung que ofrecen como originales, los que me enviaron fueron imitación de pésima calidad con muchos errores de funcionamiento, que al final terminaron en su deterioro por completo, perdí casi el 60% del valor de la compra para tener una solución rápida con el vendedor.

Date of experience: August 18, 2016
Switzerland
1 review
0 helpful votes
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DHGate la folie des gadgets Made in China!
August 4, 2016

Ayant lu sur des blogs les mauvaises expériences de certains internautes sur le site DHGate, j'ai voulu me faire mon propre avis sur la question.
J'ai commandé de nombreuses fois des objets aussi divers que bon marché! Mais je n'ai jamais eu de problème de paiement et de livraison.
Par contre au début, j'ai eu pas mal de difficulté avec le logging du site... mot de passe pas reconnu, etc...
Faite votre propre expérience, et vous verrez vous y retournerez souvent!. à l'affût du dernier gadget à la mode!

Date of experience: August 4, 2016
Italy
1 review
0 helpful votes
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Prima volta
August 4, 2016

Ottimo sito ho acquistato un vaporizzatore bene le comunicazione col il venditore e con DHgate... tutto è andato a buon fine... unico inconveniente l'allungamento di un paio di settimane dei tempi di consegna

Date of experience: August 4, 2016
Canada
3 reviews
7 helpful votes
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Dernière chance
January 18, 2018

J'ai acheté 6 articles sur ce site et 3 sont déjà arrivées mais un article présente des problèmes avec le vendeur: publicité trompeuse suivi d'un manque de communication. Pour moi c'est déjà trop pour que je recommande ce site. Je lui ai accordé deux étoiles parce que la livraison a été rapide, comparé à d'autres sites chinois. J'attend la livraison de mes autres articles pour enlever DHgate de mes favoris et le rediriger vers la poubelle.

Date of experience: January 15, 2018
DHgate C. DHgate Rep
over a year old

Hi Yves,

Please open a dispute for your order to request for a refund.

Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.

If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.

If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

France
1 review
0 helpful votes
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Bon service client, beaucoup de choix
December 28, 2016

Beaucoup de choix à faible coût, vendeurs pas toujours honnête alors que cela ne fait que 4fois que je commande, un vendeur m'a donné un faux numéro de suivi puis a disparu de dhgate mais le service client m'a répondu répidement et mon probleme est en cours de résolution

Date of experience: December 28, 2016
Italy
1 review
0 helpful votes
Follow Tornesello M.
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Ottimo sito :)
November 13, 2017

Ottimo, veloce. E puoi trovare di tutto! Per non parlare dei coupon con i quali puoi ottenere tantissimi sconti su tutti i prodotti! Fin`ora non ho avuto nessun problema, ottimi venditori. Consigliatissimo!

Date of experience: November 13, 2017
DHgate C. DHgate Rep
over a year old

Hi Tornesello,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Chile
1 review
1 helpful vote
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Compre diversos productos desde chile a CHINA
August 6, 2014

Compre diversos productos desde chile a CHINA. Tenia cero confianza, y debo decir que resulto todo bien. Los productos llegaron en el tiempo que ellos estimaron y a la puerta de mi casa.
Quede feliz con la experiencia.

Mil Gracias

Date of experience: August 3, 2014

Overview

DHgate has a rating of 2.8 stars from 6,947 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DHgate most frequently mention customer service, tracking number and credit card. DHgate ranks 809th among Electronics sites.

service
640
value
621
shipping
629
returns
508
quality
583
+633