I bought 3G iphone cos me just over 250£ sine 15/11/10. Then seller told me if I need iphone with 16GB instead 8GB I have to pay more 19$ for additional to seller personal paypal account. I have to pay cos I have been pay throughDhgate website already and need to get it as soon as possible. After that I have been inform that my item has been sent out and trcking no.( 18/11/10) which is not registered. Tracking no. Not registered in 2 days that's fine but after 7 days with explanation from seller ' your item has been delayed from high season X'mas' I. Sorry you talking 30 days until X'mas time and also I'm experience seller haven't born yesterday. When I opened dispute on Dhgate and Paypal then I got messages from seller tell me to close dispute cos they sent item and gave me another tracking no. Which was registered. So now I can figured that infact my item haven't been sent at the first palce and they just hope I'm not gonna do any anything with them. I'm still try to get money back just hope I'll get Hmmmmmmm! Please stay away from this website!
The company is good and their communication is good. Plus there is a way to connect you to the seller.
The best page, i buy 100 more products in this page, is my favorite, i soon i buy more products, i like!
Unable to contact dhgate to obtain answers
I am trying to file a dispute and I can't and unable to contact dhgate
The shoes were great and i really like them! The shipping was slower than expected but the shoes were better than expected!
Hi Greg,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Good quality and fast shipping seller will respond fast. Watch are in good condition good quality. And purse I liked it.
My shopping experience with dh gate has been quite good very good communication and all round service has been quite good
Hi Andrew,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Very good shipping, and great quality item! The shipping was very fast. The item came in nice packaging and really was worth the money
I love shopping on Dhgate because of the great prices and great sellers. I love the communication with the sellers, thanks DHgate!
I like very very much this marketplace, very good communication and very good products. Sure I will buy one more time.
I recommend.
I never received my purchase. When I emailed the company about my problem, I never received an email back.
There are a lot of seller who take responsibility of there products but there are some seller who ripe you off.
Very prompt and courteous service. Very responsive and quick resolution to the dispute. Love to trade again and again.
I searched specific products and i had been satisfied about the delays of treatment of preparation, of shipping and the quality of products.
Great company, great services, great products, great price, great shipping. I can recommended this site everyone!
Love Dhgate and u wull buy more cosmetics from here fazt shipping i like it too much yeah i will buy morr with us
Hi Saide,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Sales company that takes care of the quality of the service in the shipments and quality of the products shown on the web
Hi David!
Thank you for your positive review! We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
I Find DHgate a reliable site and i would recommended to everyone. The productrange is great. You get good aftersellservice when something is wrong.
Ordered the dress march 23rd its now may 12th never received order and they have my money luckily only 13.39 but thats my 13.39
Hi Semone,
We are sorry for the experience you had with your order. We checked on the order and the item was returned back to the seller. For this to be sorted out, you can open an After-sale case for the order. That way, our After-sale team can step in and help you sort things out.
To open the dispute, you just need to do as follows:
1. Click on "My DHgate" link found on the upper right part of the homepage.
2. Click "Completed Orders"
3. Find your order.
4. Click on "Open an After-sale Dispute" link.
Please include a screenshot of the tracking from http://www.17track.net/en/track?nums=LW086597764CN&fc=0. This can be used as evidence to support your claim that you have not received the order. We also suggest that you use a computer and preferably Google Chrome as the browser. That way, you can successfully open a case for the order.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
They sell crap, they lie about the dresses, they don 't say the truth.
They still the money.
The don't explain the sales
Hi Gina,
Please elaborate more details about your review so that we can provide resolution. We checked here and you've filed a chargeback dispute, in this case, we do not have rights to the arbitration. Please communicate with your bank to get the updates about this dispute as it's them handling this and to set proper expectation, this process takes time.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
Overview
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
- Visit Website
- Beijing, Beijing, China
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Walter!
Can you please let us know what happens when you try to contact us? You can try to connect with us via Live Chat here: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
You can also send us an email to customer-support@dhgate.com and send us your order number (PO#). That way, we can check on it and assist you further on your concern.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Samantha
DHgate