DFS

I bought a DFS sofa online recently and being unable to test it, after a week or so of using it, I developed terrible sciatica which was unbelievably painful. After 6 weeks of agony, days off work and buying a new mattress for my bed, a specialist said it was the fault of the dogs as it was too low down for someone of my height. There were no warnings on their website and I assumed that all sofas were compatible with everyone. Not as far as DFS are concerned and their lack of warning had left me with a, hopefully, temporary disability which has cost me a lot of lost work days. They literally mocked me when I raised this issue and refused any responsibility. They are crooks and have ruined something that should have been a happy occasion but has turned into a nightmare leaving me a virtual cripple. I've added 5" riders to make it bearable to sit on. They don't care about their customers and are driven by greed not customer care. I've been a customer with them for 20 years but no more and I'll tell everyone possible not to buy there. I will be reporting them to the furniture ombudsman in due course to start my fight back against them. When a company feels it's ok to mock the disabled then you know there's something wrong with it. Rotten to the core is a compliment.

There's a Facebook group (complaints or unhappy customer service. DFS) and the High Wycombe branch should be said about too. They don't have the best staff. Irene Tyuleneva is one that comes to mind. On another review site (Trustpilot), she's been described as rude and only acts nice when there's a possible sale to get commission. She boasts about the amount of sales she makes online and treats it like a competition between herself and Kamil Lesniewski. It worries me that she's been dishonest for Kamil Lesniewski. Irene Tyuleneva knows Kamil outside of work and knew about the review Kamil wrote on Locaji.co.uk, pretending to be a customer (from February 2023). What else does Irene lie about for Kamil? Maybe she should spend less time on her phone, thinking of the next video to upload and be an honest employee.

There's a Facebook group (complaints or unhappy customer service. DFS). I visited the High Wycombe branch recently and made sure to stay clear of salesmen like Kamil Lesniewski. They don't have the best staff. Irene Tyuleneva is another one that comes to mind. On another review site (Trustpilot), she's been described as rude and only acts nice when there's a possible sale to get commission. She boasts about the amount of sales she makes online and treats it like a competition between herself and Kamil Lesniewski. It worries me that she's been dishonest for Kamil Lesniewski. Irene Tyuleneva knows Kamil outside of work and knew about the review Kamil wrote on Locaji.co.uk (February 2023), pretending to be a customer even though he's worked at DFS since 2022. What else does Irene lie about for Kamil? It seems the management don't care about what their staff are like as people. Kamil should work on his acting skills, next time he uploads a video online pretending to be a woman. Irene should spend less time on her phone, instead of thinking of the next video to upload. Very untrustworhty staff that seem happy to sell anything poor quality, for the sake of targets and promotion. Most of the positive reviews for Irene Tyuleneva, Kamil Lesniewski and the High Wycombe branch come from paid shoppers and internet followers. Don't be fooled. Kamil, Irene and ones with social media are kept on because of the attention it brings to the branch.

Outrageous customer service. The salesman in the store was AMAZING, but I have been promised delivery before Christmas, which never happened. The bed frame came very late so when I put the mattress on top it was very high. Tried my best to get in touch with the company, and spoke to 'senior manager' today. Absolutely lack of profesionalism. I have been told that the delivery was late due to ' red sea's fault ', and that mattresses are NEVER to be returned. Not what the salesman said. And the managers reply was " do you have written proof? No ". Told him how the plastic the mattress came in was very dirty so I had to take it off to try it on, and I got told I should have just whipe the plastic with a clean cloth.
Really really bad customer service I will try my best and pay all this off and sell it after and NEVER order from this company again. I will tell everyone to stay away from this company and their products. No worth the stress, hastle, or money.

There's a Facebook group (complaints or unhappy customer service. DFS) and the High Wycombe branch should be said about too. When I visited the store, I made sure not to buy anything.They don't have the best staff. Irene Tyuleneva is one that comes to mind. On another review site (Trustpilot), she's been described as rude and only acts nice when there's a possible sale to get commission. She boasts about the amount of sales she makes online and treats it like a competition between herself and Kamil Lesniewski. Kamil's obsession for most of January 2025, was completing the 100 push-ups a day challenge for Cancer Research UK. Remembering returning customers and being friendly is all a front, just to get the next sale. It's worrying she's been dishonest for Kamil Lesniewski. Irene Tyuleneva knows Kamil outside of work and knew about the review Kamil wrote on Locaji.co.uk, pretending to be a customer (February 2023), even though Kamil's worked at DFS since 2022. What else does Irene lie about for Kamil? Maybe she should spend less time on her phone thinking the next video to upload. Very untrustworhty staff that seem happy to sell anything poor quality, for the sake of targets and promotion. Most of the positive reviews for Irene Tyuleneva, Kamil Lesniewski and the High Wycombe branch come from paid shoppers and followers. Don't be fooled.

My partner and I purchased two different orders in the space of 10 days totalling over £8000. Before we paid any money we were promised we would have all the furniture in or around the 23rd of November. The only thing they could manage is the dinning table before the 23rd bear in mind this was the only piece they had to order in all the other couches were in the shop in Aberdeen. We got some delivered on the 26th.Cut a long story short after 6 phone calls and two more trips into the shop we are still waiting on the final couch as seemingly had to go all the way to Glasgow then Edinburgh and all the way back up the road again which to me makes no sense whatsoever. Phoned up a few times and just getting the run around to be told i will get a phone call in 48 to 72 hrs.
This is no way to treat people!

Ben

I purchased a sofa 2 years ago. I reached over mine and rested my hand on the arm. Snap- the arm went in. Made a claim with the accidental damage insurance. Told me I was not covered! I would advise anyone not to take it out, it's a con!

Ridiculous service from Slough branch and keep getting threatening messages including a phone call regarding pay the outstanding balance while I paid already but manager of the store didn't bothered to update the database, I went to remind them 4 time and 5th time assistant manager asked me to pay the balance and whatever amount we need to settle we can refund you which was ridiculous. It took 6 week for them to refund or settle the amount but they wanted me to pay again. Will never go to this branch. Avoid please

After long long searching, we have found corner sofa we would enjoy, but after 12 weeks of waiting DFS have failed to deliver it. Today is 17th November, and estimated delivery date is 18th. No one contacted me in regards of delivery. Delivery date have been changed twice so far.
Dfs didn't even explained trouble's they encounter. No information about real delivery date.
Just horrible experience and wasted lots of time.
Have chased for some other experience on facebook, so I'm not an exemption, there are a lot of people, who had same experience and had to cancel their orders.
Your right to choose, but, maybe, my post will help you to decide, what furniture supplier to choose.

Bought 2 sofas at a cost of £2500 within less than 3 months both began to sag,became uncomfortable recliners didnt work,padding was missing both sofas looked years old called out dfs to fix on three times they made a repair to 1 sofa which sagged again with in a month the last time dfs came out they would not repair as its not a makers falut,ever wonder why it takes 8/10 weeks to get your order? Because thats how long it takes to ship this sh*t from china once they have your money they dont a to*s

Dreadful customer service. Been complaining since July 2023 but no one is listening.

Been a customer since 1988 but struggling to get anyone to listen to me.

Feeling very neglected and £1,000s out of pocket

Order number:
TBZKBKZZI
Order date:
17/06/2024
Yesterday we received a corner sofa bed, assuming that it would also be possible to sleep on it. The first thing that caught my eye was the discrepancy in the levels of the cushions, the different levels of the sofa legs, huge gaps at the joints of the parts of the sofa. But the worst was yet to come! It was impossible to sleep on this sofa bed! Its extensions are not connected in any way during installation, like a bed. The parts (poufs) move apart under you when you go to sleep and you fall onto the floor! In one night I fell/fell into the gaps between the cushions onto the floor twice! The quality of the sofa is very poor, the fabric is loose and unreliable. The padding of the pouf cushions is too soft and does not hold its shape. I really regret not reading the reviews here before making this purchase. Now I have to go through hell to get my money back and send this ugly sofa back to the seller.

If you want value for money goes elsewhere. The leather is cheap, the guarantees are non existent Andy sofa started peeling after 3 years. I have had leather sofas before (not from DFS) and these lasted 15 years without a mark. Customer service is non existent and everyone has the same script.

The company charged us £4,000 over 14 weeks ago and have failed to deliver the sofa they promised. Their staff and managers lie constantly. Do mot trust this company. We have still not received a refund.

Their sofas are great but won't arrive when they say it will. To find out a status of where your order is will require a 45 minute wait on 'hold' to then be told some lies that they will call you back… they don't!

I have called them atleast 8 times and still waiting for my sofa 2 months after the promised delivery date with no other communication from DFS. Steer clear of you don't like stress… or sitting down.

Can it be any more worse experience. After delaying the delivery by a month and miscommunication for full and final payment at last hour, worse was yet to come. Sofa came and has a persistent foul smell. Service engineer promised DFS will fix the issue in record 13 weeks time.
Think twice if you want to buy from DFS.

Bizarrely Dreadful...
Ordered Sofa 10 weeks ago. Already started redec of lounge in preparation for arrival. Then informed that sofa delayed by a further month... then... they "accidentally cancelled my order!". So back to square one with a 10% discount... I DON'T THINK! How is this company still in business?

Bought sofa in May 2022 late delivery didn't get it until Nov 2022.
Faulty fabric and stitching, waited weeks for a store technician which we have had no satisfaction from.
Store manager has said put a false claim in with your extended warranty to get the sofa fixed and this is still understand the 2 year warranty through the manufacture. Gateshead store metro retail park, worst company ever dealt with. Don't want to help at all, all they want is your money.
Do not purchase anything from them really bad customer service and care.

People be careful with this furniture after 3 years spring broken and damaged top leather. Protection plan not cover this good joke.Waste money. For 2k i could buy much more better sofa. Never buy anything more from you. Scam and Chinese quality