Desigual

I just bought a backpack from Desigual, in a shop in Tenerife. Of course the design is great. Imagine that at the first wearing the upper handle broke. Ok, i said maybe it will be ok after all. But at the second wearing the material started breaking everywhere especially at the top of the braces. I never expected that such an expensive brand had such poor quality items. It was my firt experience with them and I think my last one :(

Bought a few bags. Have thrown away at least 2.1 not even used. Surface of bag disintegrates. See current photo of 2 bags still with ne.

Only recently started to buy their clothes, I always found it a bit overpriced. Was quite happy with some of their items though, and I bought 2 masks as well. Unfortunately you can't see them properly, as they are completely wrapped in and you can only see some of their design. One of them was lovely, the other was completely different style and quality. I could only see it at home, after I opened the original packaging. I didn't use it at all and took it back to the store with the receipt to at least exchange it, but a fairly rude manager said to me it was impossible because of hygienic reasons. The way she said it, however, more looked like she used it as an excuse and she didn't even say it in a nice manner. I only just spent £200 the previous week in their store, but she wouldn't bother to help with a £9 mask? Just to compare I had to take a foundation back to a well known cosmetics store, I used it once but didn't have the original box (I did have the receipt). She gave me a refund without hesitation, even though it was worth much more than that mask. In the long run it pays off, because I will go back the next week and the week after to buy their products. But Desigual has just lost a costumer for good over £9, as there are plenty of other shops I can buy from, and after the experience this shop is not one of my choices anymore.

I like to thank Ms.Niruta,working in Gallery Mall for her wonderfully service and the great hospitality.
Soukaina

Bought shoes for the wife from Desigual at Barcelona airport. Unfortunately they were a size too big but trying to exchange them has been a nightmare. You email to find out how you can do the exchange and you get ' automated' responses as they do not address your questions at all. Apparently you can't post stuff back to them (at own expense) for exchange but have to physically take the goods back, even if you bought the goods on your way back home to China. Shocking, I wonder how they survive as a business with this level of customer service

A friend purchased a $150 jacket from Desigual for me as a gift. The jacket is a size too small. I contacted Desigual through Twitter and their website. They WILL NOT do exchanges for any item purchased overseas and sent to the US, even though they carry the exact same item on their Desigual USA site and in stores. Even if there was a store close to me they wouldn't do the exchange because "overseas and no receipt." Basically, they don't care about your business. I'll never buy from them.

I really like Desigual clothes, but I will never ever order on-line from them any more. I ordered several items with discounts, but I received only one item and they charged me shipping for whole order. I tried to find our where is the rest of the order and it's came our they out of stock, but on the website those items still available (but already without this discount). They didn't cancel my order (and there is no option I could cancel it by myself) and they assured me they will send it to me if get on stock again (probably if will not sell it for full price). Oh, thank you, I do not need it next year.

The belt of my new purse broke the second time I used it. I tried to find a retour or replace option for defective items on their website - it doesn't exist. I tried the chat option - for an entire week it was either offline during normal business hours, or I was first in line for an hour, but no one spoke with me. I opened a ticket and received an automated reply that they'll respond within a day. A week later, no response, I opened a second ticket. Again no response. Finally I managed to get hold of someone on chat and found that I cannot simply get a new belt. Nor can I return the purse with a broken belt and get a new one. I need to return it and order again. If it has increased in price - tough luck. Plus, returning it implies filling forms, explaining, calling the delivery services and paying for it yourself. They say they'll pay you back, but how will I get hold of them again? Horrible experience and such a shame, because I truly love the stuff they sell :(

I purchased from Desigual.com on 17 December 2017, and at the time the website said guaranteed delivery in 1-7 days. I received a confirmation on 19 December that a UPS package label was created, and then checked daily on the progress. The package never left Desigual. No delivery in 1-7 days as promised. No response from Desigual until after Christmas. No presents for nieces and nephews. Response from Desigual, 10 days after purchase (Incident: **************) is that they are "investigating". If you want a package on time, don't order from Desigual.com.

I purchased few items online from desigual.ca BUT one of the dresses had a defect to the point that you cannot wear. I wrote email asking for the exchange as I ready like this dress- no they cannot do it. Ok, sent them several pics with the issue, they said they will take it back, full refund BUT, I have to go through the return process on my account, and guess what? Return process is blocked. Short story. Lot of emails and I'm still waiting for them to unblock it after 2 months. AND IF and when they do it, they will refund money after 30days of the moment they receive dress! This is discussing. I'm in IT world and know that they can unblock in no time. So how can I even trust them to send dreass and wait another few months to get money back. Prices high, quality rubbish and service beyond words. I didn't expect this from Desigual.
May02/2016 - just FYI for everyone. No word from Desigual up to today.

I fell in love with this designer when I was passing through the airport in Dallas, TX. I bought a few pieces then. Every since, I've been visiting the website to check out new items. I decided to order online and that's when the nightmare started. I saw a dress that I just adored and decided to order it. They charged my account immediately and almost a month later, I still have not received the dress. I have called the customer service number at least five times and have spoken to someone who is entirely useless. She can tell me nothing other than that the order has been received (which I know) and no status on my order which they said would be shipped within 5 days from ordering on the website. It will amaze me if this company makes it in the U.S. You just don't take a customer's hard earned cash and don't send the merchandise nor give them a clue as to when it will be shipped (if ever). I finally had to file a claim with Pay Pal and not until then did I get an "automated" email from Desigual telling me (after one month of not processing my order) that the item was now not available. Unbelievable! Yet, they still have my cash in their pocket. Can you imagine if they did this to thousands of people! What a crime! I am now so turned off, I'll never deal with this company nor buy this brand again!

They don't have a US phone number to call so you have to call international which my phone plan doesn't support. I was only able to email which they will answer after 48 hours! It has been SIX days and my order in still "being prepared" the web page says. WHEN ITS COMES IT GOING RIGHT BACK. NEVER ORDER FROM THEM.