oana m.

Level 1 Contributor

Contributor Level

Total Points

1 Review by oana

Verified purchase

The belt of my new purse broke the second time I used it. I tried to find a retour or replace option for defective items on their website - it doesn't exist. I tried the chat option - for an entire week it was either offline during normal business hours, or I was first in line for an hour, but no one spoke with me. I opened a ticket and received an automated reply that they'll respond within a day. A week later, no response, I opened a second ticket. Again no response. Finally I managed to get hold of someone on chat and found that I cannot simply get a new belt. Nor can I return the purse with a broken belt and get a new one. I need to return it and order again. If it has increased in price - tough luck. Plus, returning it implies filling forms, explaining, calling the delivery services and paying for it yourself. They say they'll pay you back, but how will I get hold of them again? Horrible experience and such a shame, because I truly love the stuff they sell :(

Tip for consumers:
Fingers crossed you don't receive defective items. Returning them is a pain and getting new ones instead impossible.

Products used:


oana hasn’t received any votes.

oana hasn’t received any thanks yous.

oana doesn’t have any fans yet.

oana isn’t following anybody yet.


Similar Reviewers on Sitejabber


That is crazy as the second time my order was sent to a wrong delivery point in another city! I...

Epie B. reviewed Desigual

December 2021, I bought and payed Desigual children clothes online, but had to return the...