Desigual
Questions & Answers

I had been a fan of Desigual for years - but I will no longer purchase from them after my recent experience. They are not client-centred, they have poor customer service, and they commit fraud/theft. In summary: I ordered 3 items online and returned 1. I had paid with a gift card ($200) and my credit card ($300). When they refunded me for the $178 item I returned, they put money back onto a gift card instead of my credit card. This make zero sense! I used the gift card to buy the two items I kept PLUS paid an extra couple hundred on top of that! They should have refunded the $178 onto my credit card, it's the only honest way to go about it. Despite email contact, they refuse to give my money back on my credit card and rather insist that I spend all the money at their store. Basically they have determined that the gift card is not to be used for the actual items that I kept. How twisted is that? I tried calling customer service and could not reach anyone - nor did anyone call me back as the automated system said they would. Although their clothing and accessories are fun, colourful and unique, this company is actually sketchy, dishonest, and absolutely not one I recommend purchasing from. It's truly a shame.

They never delivered my dress but won't reply to my requests for a refund

So far it's been 2 months. I will call again today!

Thank God I made my purchase through Pay Pal. Pay Pal doesn't play. They will notify the vendor and if they vendor doesn't respond in 3 days, Pay Pal will refund you your cash and reverse the charge to the vendor.

They will eventually refund your money but it could take ages And you'll probably have to chase that up on a regular basis.
I did get a refund on a pair of boots i bought but after 2 months, 5 phone call And a dozen of emails.
Good luck!