Designer Optics Reviews Summary
Designer Optics has a rating of 2.9 stars from 449 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention and credit card. Designer Optics ranks 17th among Sunglasses sites.
I ordered the glasses on January 2 and didn't receive them until 1. 15. 21. The glasses aren't leveled and hopefully I can fix them or the Eyewear store can.
You have to be very careful, the insurance is a scam of the seller, in my case I have never received my order for more than a month.
The seller asks me to produce a police report that I sent, and currently he is not even answering my emails.
Fraudster.
Pay attention to insurance and a tip to make the buyer pay more.
Very bad service.
Hi MEDOUAR,, thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly reach out to our website and our customer service will look deeply to your concern.
My glasses arrived on time & in great shape. Will always order from you guys. Thanks designer optics. I love my glasses!
Hello Kim, We are glad to have you as our customer. Thank you for a very well-rounded and thorough review of the product and our service. It means a lot to us and our entire team! We look forward to improving our Product and Service over time and look forward to seeing you soon!
I ordered a pair of Tom Ford sunglasses and absolutely love how fast my order came in, the customer service was great and helpful! Glasses came in sooner than expected and they were very well and carefully packaged! Will highly recommend and will reorder from them soon!
Hi Mayra, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.We look forward to working with you again in the future!
Great price, fast shipping, overall happy with my experience. Had some doubts about the legitimacy of their website, but received continuous updates of the status of my purchase throughout its delivery. Item itself is genuine pair of Ray Ban sunglasses. Only wish I had known the sunglasses I picked in particular had such a lighter lens tint than I had expected, they practically look like reading glasses! Oh well, still love the frames. Will be sure to purchase from DesignerOptics once more, and get another pair in a darker shade next time.
Hello Nii, We are glad to have you as our customer. Thank you for a very well-rounded and thorough review of the product and our service. It means a lot to us and our entire team! We look forward to improving our Product and Service over time and look forward to seeing you soon!
I was really excited to find a site that carried the ray bans I wanted and could put in prescription lenses. The selection in brick and mortar stores has been terrible. Received them yesterday and they were exactly what I ordered and the prescription was perfect. They arrived less than 2 weeks from when I ordered them on Jan 1st. (I did do expedited shipment). I was so pleased with them that I ended up ordering a second pair of different glasses that happened to be on sale. I'm so excited that I found this website. Highly recommend!
Hello William, we really appreciate the time you took to write such a detailed review! Every bit of feedback like this does so much to help us out! We truly appreciate your business and look forward to serving you again.
Never received my order and will cancel. Order, i bought this thinking i will receive soon and was backordered, if they would have stated that in their website i would not habe bought them
Hi Flor, thank you so much for your lovely review. It's so great to hear you enjoyed your experience with us and we'll be sure to pass your kind words onto the team.
Awesome, exactly what I wanted, they are beautiful I really happy with my purchase and will buy again with this website
Hello Jhon, we really appreciate the time you took to write such a detailed review! Every bit of feedback like this does so much to help us out! We truly appreciate your business and look forward to serving you again.
Company has forced me to use my own courier to return the frames which they had sent from USA to Canada due to their staff negligence. I have been asking for the refund since Nov'20 but they didn't take corrective action. I have not see. Such a company in my entire life. They will block your Tweets if you talk the truth about them, this company should be banned to do business.
Hi Rocky, thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to our website, our support will take this concern.We would love to make things right if you give us another chance.
The Versace's I ordered were top quality with a discounted rate. I will always order my glasses thru designer optics. Fast, easy transaction!
Hello Marissa, We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you. We hope to see you again soon!
I ordered sunglasses and eyeglasses weeks ago and still have not received them. The shipping time is taking way too long.
Hi Kath,
We are very sorry for your poor experience with us. Our team will take the necessary steps to avoid this type of situation in future
Overall I have no complaints. Truth be told I love my new sunglasses. Thank you and merry christmas. They got here in less than ten days and in mint condition. And you guys hooked me up for a very good price.
Hello Antonio, We’d like to thank you for taking the time to write this review, Your review means a lot to us and lets us know we’re on the right track! We look forward to workingnwith you again in the future!
I've purchased an eyeglass with 3-6 days shipping for extra $35. After 7 days when I emailed them, they've told me you should wait and no more information! Because we are in this pandemic time! I said ok! But the pandemic has started a year ago and you didn't edit your shipping options on your website. You could mention that by few words. They apologized and promised me to refound my extra shipping fee. After two days they've emailed me and told me that they can't refound it because I live in Canada not US. That was my story. I told them that I'll write this for they customers.
Just wanted you to know so please double check everything with them before placing your order. They'll take no responsibility even about what they promise to do!
Hello Mehram, We want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We are particularly disturbed to hear about your issue. This is the kind of occurrence we work hard to avoid. We’d be happy to look into the matter and try to rectify the situation. Again, we are very sorry for the inconvenience. Kindly provide us further details through chat/ mail.
Order glasses with prescriptions two weeks ago. Paid for next day shipping plus priority processing for 30 bucks and still have not gotten them. They keep saying the lens are in the lab then they say the frames are in the lab. They said they would refund my 30 bucks for shipping and still haven't done that. Now they just flat out ignore me, I am just going to have to dispute the transaction. Don't be fooled by the cheap prices because you will not get your product.
Hi Jose,
We would like to apologize for the inconvenience caused to you. Sometimes we have to handle a large number of orders which disturb the normal delivery schedule and this type of situation occurs. Prescription glasses takes more time for lab processing as it goes through rechecking, inspection to meet the perfection.
Sorry for the trouble and looking forward to serving you promptly in the future.
Delighted with the sunglasses, as I am sure the receiver of them will be on Christmas Day! Both the price and product have exceeded expectations.
Hello Michele, Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with their experience. We look forward to working with you again in the future!
Awesome the glasses arrive sooner than I thought the price is awesome and they look great. Will definitely buy again.
Hello Angel, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! We look forward to improving our Product and Service over time and look forward to seeing you soon!
Great communication but still waiting for my order as Christmas is coming up and looking forward to it.
Hello Adam, Thank you for your feedback and showing trust in us.We are very sorry that you did not receive your order in a timely manner. We know that you expect to receive your orders on time, and we’re very sorry for our misjudgment and any inconvenience it has caused you. These days USPS is facing delays due to the holiday season and therefore there is delay in delivery of your order. We’re so sorry for the delay and the inconvenience. Kindly let us know if you have any other concerns or questions through email support/chat.
Bought a pair of Bottega Veneta sunglasses and I'm seriously so happy! I was a little skeptical because of some of the reviews but they are obviously 100% authentic and the price was very reasonable. Took around 3 weeks to arrive to Iceland but I will definitely be recommending this site to my friends and family.
Hello Magdalena, Thank you so much for the positive review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We truly appreciate your business and look forward to serving you again.
Order frames and lenses on 11/20/20, order arrived 12/5/20. Tried on my new glasses only to find out that I can't see out of them. The bifocals were placed to high and my vision line was crossed with both the upper and lower at the same time. I Immediately sent an email to the company in regards to my issue. As of today 12/19/20 I'm still arguing with this company about my glasses. The response I got was no refunds and if I wanted new lenses I would have to pay for them. I was then told I can send the glasses back for a refund on the frames only at 80% of what I had paid. After two weeks of back and forth I was told to go back to my Dr and have my eyes measured, they will compare what the Dr said vrs what they did. At this point all I want is my money back. I asked to have lenses made without the bifocals since it was a problem I was told I needed to pay for that. I feel as if I'm being scammed for something that was not even my fault or I was able to control. I get it we all are human but to treat a customer this way and not stand behind doing what's right for your customers is flat out horrible. My goal was to have the lenses correctly done to my satisfaction so I can see out of them, I don't think that is a very unreasonable request. They are of no use to me the way they came. I will never use this company and I will never ever recommend them to anyone for that simple fact.
Hello John, We want to sincerely apologize for the negative experience that you had with us. We understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We are particularly disturbed to hear about your problem with the glasses. This is the kind of occurrence we work hard to avoid. Kindly provide us further details through Mail support/chat, We'd be happy to look into the matter and try to rectify the situation. Again, sincere apologies for the trouble.
Bought a Dior Sunglass. Shipping tooks 20 days. When i opened the box, just one single sunglass in a plastic bag. No box, no case, no cleaning cloth. It likes a Sunglass from dollar shop. Not sure is it a genuine one. I am very disappoint with this purchase. Not recommed to others.
Hello Caolyn, We would like to apologize for the trouble you had to go through due to our mistake. We are particularly disturbed to hear about your problem with the glasses. This is the kind of occurrence we work hard to avoid. We’d be happy to look into the matter and try to rectify the situation. Again, We truly value having you as a customer and hope you will accept our sincere apology. Kindly provide us further details through email support/chat.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sydonna, Sincere apologies for the trouble that has been caused to you. Kindly provide us few clear pictures of the product through mail/chat we will provide you a RA along with a return shipping label. You can send the product back to us, we will either replace it or fix it. Looking forward to serving you better in the future!