Designer Optics Reviews Summary
Designer Optics has a rating of 2.9 stars from 449 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention and credit card. Designer Optics ranks 17th among Sunglasses sites.
From the moment I was looking for my new glasses to the moment I received them in the mail I felt taken care off all the time. The frames are beautiful and great quality. And the price is just unbelievably low. I already recommended Designer Optics to few of my friends!
This is the 4th pair of glasses I've purchase and I'm so happy about the glasses. All 4 have my prescription placed on them and the quality is superb.
Hello Tyrone, Thank you for leaving a 5-Stars review and thank you for showing trust in us. We feel honored to have you as our customer. Your business is much appreciated, and we will do our very best to continue to meet your needs.
Received my sunglasses in a week shipped to Canada. High quality product for unbeatable price (on sale). Order was shipped next day. I'll recommend store. Thank you
Hello Alex, thank you for sharing your wonderful experience with us. We are lucky to have customers like you. We are looking forward to shop with you again.
Aloha! I seldom online shop, so hence I'm nervous of shopping online and actually getting what I ordered. I wanted to treat myself to a nice pair of Tiffany and Co. Sunglasses for my upcoming 40th birthday. I had a pair a few years back that I simply loved. I found a pair online through a simple Google search and this company was attached to the sale. It was such a good deal, I almost couldn't believe it, but with Black Friday deals all over the internet, I went for it. I'm very pleased with my decision. I was informed of the mailing status and customer service updated me along the way. My sunnies arrived a few days later. I opened them up, iconic Tiffany box included and all of the sides. Sooo cute on as well! I almost just ordered more glasses... I hopefully will in the future. I give 5 stars!
Hello Erin, Thank you for a very well-rounded and thorough review of the product. We count ourselves lucky for customers like you, We are very pleased that we were able to provide you the service that you expected from us. We look forward to working with you again in the future!
Received the product with left temple scratched and the lens itself looking abnormal in color and material
After reporting to customer service, I got the response that I couldn't return it due to lens prescribed with RX#.
Actually it was non-prescription as pictured. DesignerOptics staff didn't take serious review but sent the excuse to deny customer's request
Hello Gordon, We would like to apologize for the trouble you had to go through due to our mistake. We are particularly disturbed to hear about your problem with the glasses. This is the kind of occurrence we work hard to avoid. We’d be happy to look into the matter and try to rectify the situation. Again, We truly value having you as a customer and hope you will accept our sincere apology. Kindly provide us further details through email support/chat.
I love the purchase i made, couldn't of made a better choice. I got them without my prescription because i had lost it. And then found it after i got my glasses.
Hello Michael, We appreciate your kind review. We are very pleased that we were able to provide you the service and product that you expected from us. We look forward to serving you again soon!
Yes, I received my order and I've very happy with the quality & how fast the shipping was!
Thank you.
Hello Valerie, thank you for being our valued customers. We are grateful for the pleasure of serving you. We Look forward to seeing you again soon. Best Wishes.
I don't normally give reviews but I received my Gucci sunglasses really fast and at the lowest price ever! I did my research just to make sure that are genuine and that the website is legitimate... And yes they both are! I will be buying from Designer Optics again, thank you!
Hello Tamika, We are glad to have you as our customer. Thank you for a very well-rounded and thorough review of the product and our service. It means a lot to us and our entire team! We look forward to improving our Product and Service over time and look forward to seeing you soon!
Love the glasses but 10 days in shipping - it is holiday season. I would order from DO again, I was easy to order and the price was WAY better than a retail glasses chain I visited.
Hello Katie, We appreciate your kind review. We are very pleased that we were able to provide you the service and product that you expected from us. We really appreciate you being a customer. We’re here for you anytime.
My order arrived Quick. The selection and priced are great. I will continue to order through the site.
Hello Sharlenea, Thank you for the wonderful review and for taking the time to share your feedback. We truly appreciate your business and look forward to serving you again.
Placed order on their online shop for a pair of sunglasses with prescription. Input all requested information regarding my prescription and then they charged my card. Two weeks later, still no delivery or communications from them so I emailed asking what the status was. They said that they were still waiting for the frame from the manufacturer. Another week goes by and I ask what the status is, they say they will receive the frame in a day and send it to the lab for the prescription. Today, I get an email saying that they are unable to put a prescription in these frames. Unbelievable. They obviously don't even know what products they carry can/can't have prescriptions added. Save yourself a lot of headache. This place is not worth the headache.
Hello Andrew, Sincere apologies for the trouble caused to you. We know that you expect to receive your orders on time. Due to the current situation we had many products back-ordered from the manufacturers and these are beyond our control. Sometimes we do not have an eta on when the product will be back in stock as most of the manufacturers don't provide back-ordered dates. Again, we’re so sorry for the delay and the inconvenience. Please provide us further information through email support/chat, we'd be happy to look into the matter and try to rectify the situation. Thank you for your feedback, We’ll make sure we grow and learn from this.
I found a nice pair of glasses at the mall, Vogue brand, wrote down the model number and look for the same online. I found the same pair at Designer Optics for less than half the price. 158 at the mall, only 70 at Designer Optics. I was so happy and make sure I paid for a 2 day delivery. Item came earlier than scheduled, excellent quality of glasses and was also packaged securely. This is the best place to buy glasses, I checked other online places and also found the glasses that i like but Designer Optics has the lowest price. Highly recommend, this is my first purchase with them but I will come back definitely
Hello Marie, Thank you for a very well-rounded and thorough review of the product. We count ourselves lucky for customers like you, We are very pleased that we were able to provide you the service that you expected from us. We look forward to working with you again in the future!
Sat on my glasses and snapped the frames in two pieces. Called my eye doctor and they told me they would try to find the same frame and would call me back with a price. She did say it would be between $300 and $400 dollars and would take a while to process the order. I came across Designer Optics by doing a Google search. Talked to a very friendly and knowledgeable person, told them what I was looking for she paced the order threw in an additional 5% coupon bringing the price to $90 dollars and I got the frames in 7 days. Could not be happier.
Hello Bruce, Thank you for a very well-rounded and thorough review of the product. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We look forward to serving you again soon!
The box was destroyed as was the case for the sunglasses. They box was open and the sunglasses were opened in transit.
Hello Marcy, Sincere apologies for the trouble that has been caused to you. Our products go through several quality control checks before they are delivered to customers. However, this one regrettably might have slipped past those checks and failed to live up to our standards. As per our company policy if you are not satisfied with your product. You can return the product within 14 days of delivery of the order either for refund or exchange. Kindly provide us further details along with order number through email support/chat, We'd be happy to look into the matter and try to resolve the situation.
Super helpful and easy to work with, answered all my questions, and got my glasses to me in an orderly and timely fashion. I just put in another order and will be again in the next few days.
Hello Drea, We appreciate your kind review. We are very pleased that we were able to provide you the service that you expected from us. We look forward to serving you again soon!
I recently broke my glasses that I purchased online at a different site. I was able to find the exact same Vera Wang frames for half of what I originally paid. When they arrived, I popped my lenses out of the old ones and they fit perfectly into the new frames. I am happy with my purchase.
Hello Juliana, We appreciate your kind review. We are very pleased that we were able to provide you the service that you expected from us. We look forward to serving you again soon!
Thank you. I'm very happy with my order. Great quality.
Next time will try to order with lenses.
Definitely will order more.
Hello Victoria, Thank you for your feedback and kind words. We are happy to hear you had a positive experience. We look forward to serving you again soon!
I'm always skeptical when I see designer sunglasses at discount prices so I complete a test order first. Just received both pair of my Carrera and I'm completely happy with my order. Legit, high quality, fast shipping. Definitely worth it. I will be ordering more immediately.
Hello Kahj, We appreciate your kind review. We are very pleased that we were able to provide you the service that you expected from us. We really appreciate you being a customer. We’re here for you anytime.
Fast delivery... great quality... I would recommend this site I will be ordering again...,.,,
Hello Letesha, Thank you for your feedback and for showing trust in us. We’re glad you had a good experience, and hope to see you again soon!
They sent me my open box sunglasses and they were even dirty with a worn box that seemed to be used, they never mentioned they were used.
Hello Janis, Sincere apologies for the trouble that has been caused to you. Our products go through several quality control checks before they are delivered to customers. However, this one regrettably slipped past those checks and failed to live up to our standard. We completely understand your disappointment. Please accept our apologies. To fix this situation, If you could give us further details along with the order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation. Again, We truly value having you as a customer and hope you will accept our sincere apology.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Beata, Thank you for leaving a 5-Stars review, we continuously strive to serve you better. We are glad that the team has managed to meet your needs. Looking forward to serving you in the future! Best Wishes.