Deluxe | Hosting

Loved them for many years with a 5 star experience. Then they significantly raised their prices and no longer answer the support phone on the weekends. When our WordPress got hacked at Deluxe Hosting the hacker implanted a virus in our simple machines forum. Deluxe Hosting's attitude was basically "Too bad, so sad" and "suggest maybe reaching out to a local technical school or college and see if there are any students looking for work experience who may be willing to help you."

Deluxe Hosting is HORRIBLE. Avoid them at all costs! As I write this they are currently down and there's no means of contacting them. They don't have any socials to reach out or provide updates with. There's no way to contact them. All you can do is wait and hope that they turn the servers back on. AVOID.

When their services stop working there is zero accountability and zero updates, they do have any representation over weekends and if you are lucky issues get resolved in a week or more. Support staff, if they can be called that, are deceitful, rude and obnoxious. Finally moved our services away from them, should have done so long ago.

Do not resolve issues. Do not address questions. It takes 4-10 hours for a response for each and every email sent. I can't log into Cpanel or email as a back up since their site is having issues. I've inquired about this problem, but after SIX inquiries, still no reply to that issue. Just a canned "update your password" and try again. Their site won't load.

Long story short, we use Deluxehosting for several years but our site kept getting hacked. That stopped when we moved the site to another host. At that time (2 years ago) we removed everything from Deluxe and canceled the subscription. Just looked in our expenses and they have STILL been billing us $150 yearly despite the fact that we canceled the subscription and are using exactly ZERO of their products. We tried to call them but there was no customer service via phone. We emailed and will see... We will dispute these charges on our credit card if they refuse to refund.

No matter the issue or any help I need with the websites, deluxehosting's chat support will quickly
Respond within a minute.
Usually what I requested is done within a few minutes.
5/5 rating for the super fast and very helpful chat support.

I

Update: The rep did get back with me in the last couple of days.I e mailed the company from a new e mail account.

The rep was kind enough to put tge website back up

I was told by rep, at Deluxe Hosting that my web site would be put back on as soon as I paid the invoice.After thirty years using their business,.I had forgotten to pay invoice because my husband was dying of Cancer.I was told that web site would be pulled up right away, after paying invoice. After paying invoice, they have answered none of my e mails. When they usually answer immediately.

I was another hold-over from Liquidweb (which was awesome). Deluxe's "tech support" is totally worthless. The server I was on was hacked. I did some legwork reviewing numerous accounts/websites on that server and explained the issue to a live person in Canada. He made it very clear there was a larger issue that was not just with my account. Nothing was ever done. Having dealt with numerous issues over the past two years (4 days for a 9 hour migration, 10 days down with no explaination), I finally had enough, cancelled my account and moved to another host. Folks, if you a hold-over from Liquidweb on a old server, PLEASE find another webhost. The problems you are facing will never be fixed.

I am an old LiquidWeb customer, and stayed on to avoid moving. However there have been numerous problems. My service and sites have now been down for 11 days! That's crazy in todays world. I was told they were moving data centre, but then you spin up a new machine, create the vhosts, and then move, and then take down old server, so I don't know what they were doing that they can't restore in 11 days.

I got no notifications, no support, no replies to emails, no updates, nothing...

They don't have any backups, so I can't restore elsewhere (or rather the backups are on the same servers that are all down... OMG)

They have one thing to do. And their site promises 99.9% uptime and great backups etc...

Avoid, avoid, avoid.

When Telus decided to divest themselves of shared hosting, Easy Hosting wanted my credit card information up front. I don't know this company, of course they didn't get the credit card details. Telus called to push this, I declined. And apparently Telus didn't inform this new so-called service provider.

For the past month, I have been innundated with payment demand details from this company. No introductory calls, no "we'd love to do business with you," nothing but demands for payments. I politely requested they remove me from their list. Three times. No change. Their spam demands are sent out automtially several times a week.

These people are so bad at their jobs, they can't even remove an e-address from their contact list. And they want my money?! No F* way.

Over the course of the last two days, my site has either been slow to load or completely offline with little to no information about what had happened or when it might be resolved. I contacted support multiple times, to no avail. Worse -- far worse -- was that during lengthy periods of this outage, an image appeared when people visited by URL stating that the account had been suspended. This was an utter disaster for my brand, more damaging even than the outage itself -- though that obviously cost us page views and money. We were bombarded with customer questions, most of which dealt with the solvency of our operation. It was humiliating. I have found another company to do business with.

In my previous life, I designed hosting facilities. Then as a customer used many all around the U.S. and Europe.

Stay away from Deluxe Hosting. Performance < poor; support < horrible. When asking their support team about the time outs and abysmal speed they actually responded with...

"We are extremely sorry for the delay in getting back to you. There was some temporary load issues in the server and this has been fixed now. Since this is a shared server these kind of instances often arises."

"Often Arises" - Fix the servers!

They are a zero rating for me.

My hosting with liquid web was sold onto DeluxeHosting, and oh my. What were they thinking!

I have had nothing but trouble with my wordpress site since with extremely slow load speed, pages not working, site completely down etc. I had none of this issues with Liquid web.

To top it off their support is absolutely terrible. They will do anything to to put the issue on you like another reviewer mentioned. I haven't even been able to speak to the technical team once yet. Apparently they are only available through email support and it will take 48 hours before you hear from them.

I'm moving on. Never again! Stay away from these guys!

It's incredible that a "hosting" company can't figure out how to keep a website online.

My website is extremely slow to load. Every. Single. Day.

And the site also goes down. Multiple times. Every. Single. Day.

I genuinely feel bad for people who go to work every day for a company that can't properly execute on it's one core job properly. Must not be very fun for morale.

Anyways, enough ranting. There are 100 better hosts online than this one.

Stay away.

I was a client of Liquid Web that got moved over when they sold this part of their business. I've had more website crashes than ever... and the worst part is that there have been two separate issues where my email that was on their server got completely wiped out. I lost 9 days of history one time and 7 days another time. They did nothing to help. Now I've had one site completely vanish - no trace of it. We had just built it and didn't use it very often and didn't back it up - but it is now gone.

The support is quick to reply but the issues are so large that I can't recommend anyone use their service. Liquid web was so good... and HostGator which I left because of website crashes was better than what I have now and it's way cheaper.

They lost 2 domain names of mine which is now worth $20k. I am livid.

I've opened 2 support tickets spaced 1 month apart asking them for an explanation and how it can be fixed but no response whatsoever.

Do NOT give them your money. Change to a reliable hosting provider as soon as you can!