Deluxe | Hosting

I really miss the quality of the customer support from LiquidWeb, I really do. DeluxeHosting is nothing like LiquidWeb, their customer support is so bad and their hosting has constant slow downs and is very inconsistent. To give an example of how bad their customer support is, I'll give you a couple of person examples. First, I emailed them because I wanted to move one of my 7 websites with them to another server with an updated version of PHP and instead of moving one website they moved over ALL of the websites. This resulted in 4 of the websites not working anymore due to the incompatible PHP version. Another issue I had with them was they had incorrectly spelled the account name and when I contacted them regarding the issue, the customer representative thought that I wanted two of my accounts merged into one account for some reason and with that broke all the websites which were on the account with the misspelled account name. By going with DeluxeHosting, this is what you get. You get bad customer support even though you're still paying the premium price you did when you were still at LiquidWeb. I don't know how much more of this I can take. I've just been lazy about moving my stuff to another hosting provider but I can't take this anymore. I would stay away from them, I know I will move my stuff from their hosting as soon as I have the free time to make the move. I'm pretty sure someone from their team will reply to this review and apologize and I deeply thank that person for doing it because he/she took the time to write it but frankly, the issue is much bigger than a single apology can fix, though again I do appreciate it.

I was an extremely happy customer with APlus.net hosting for 15 years. Recently, Deluxe Hosting either acquired or merged with APlus, and since then the customer service has been beyond terrible.

I set up a storefront and ecommerce site through APLUS, and it worked great for a few months until it suddenly vanished. At that point, I was told that I had to upgrade to the plan that cost 3x as much in order to keep the storefront I created while under the previous plan. They said that plan no longer includes the storebuilder. Nope, I wasn't grandfathered in - just DROPPED.

So... I upgraded. Moved all my sites over to the more expensive plan, but was still being billed for BOTH plans. I called billing to have the lower priced plan removed from my account. I stayed on the phone for 1/2 hour, until she said she 'took care of everything'. Well, she did, alright...

The next thing I know, ALL my sites are GONE. Nothing in the file manager, and no available backups, which I used to have automatically with aplus.

I placed a ticket to have all 7 sites restored. The first ticket was closed with only 3 sites being restored. I opened another ticket, and made a point of indicating that they need to restore ALL websites. That one, too, was closed without completion. The third ticket was a joke. I spoke directly with the support agent, saying I wanted to open TWO tickets, due to previous experience. He ASSURED me it would be fine to list both on the ticket. Guess what? Same thing... Only 1 of 2 web sites were restore. Took a week to get all my sites back, including my ecommerce site, which cost me money and customers. Sadly, after over 15 years with this company, I am moving to godaddy. I have lodged a complaint with BBB, requesting compensation for lost business as well as a refund of my monthly fees. So far, a couple people have reached out to me just to say my sites were now restored. I never got anything more than "I'm sorry you had trouble with Support". No acknowledgement of how unacceptable (especially in 2017) it is to leave a customer without their online store for over a week. Not even an offer of a single month discount. No refund of overpayment. I don't know how they continue to do business in this competitive environment.