Deluxe | Hosting

This has been a nightmare experience. The site has frequent glitches where it displays jibberish in certain areas. It is also down more than it has ever been with any other hosting provider.

But the biggest issue by far is billing and support. Every time we call they alternate between telling us we are paid in full and that we owe money and they are going to shut us down. I called this past Wednesday to make sure we were paid in full and was told we were. Because of past problems I requested a confirmation email saying that we were paid in full, which they sent.

Then they shut our site down this morning (Saturday) for non-payment! When I called to try to get it straightened out (again) I was told that billing dept does not open until Monday and there was nothing that could be done until then.

So now my site will be down all weekend right in the middle of a big paid promotion we were doing.

If you are thinking of using this company, you will be making a HUGE mistake.

My friend advised me to go for this host when I was in need of a Linux hosting for my science website. This made me select them and I have been successfully working with their hosting for the past month.
They have Excellent uptime, awesome performance. Keep up the great work! Highly recommended as they are proven to be the best in the IT world.

Have had nothing but problems with my Pro hosting package with Deluxe. And I'm a light user, with 3 wordpress installations. Site is constantly having problems, cant login to my cpanel. The customer service is awful and spotty. Avoid at all costs. They are 3x the price of other services too.

Currently have had 3 days of no working email at my business. I've worked with somewhere between 4 and 10 different people now - none of them know whats going on, all have me try the same troubleshooting methods and every call leads to a "support ticket" which means nothing will get fixed and you wont hear from anyone. ON TOP OF THAT - I purchased a SSL certificate in May and over a month later they had still not installed it causing my website to go down. Their response was to tell me I never replied to an email which they later found out they never sent to me. Since they installed the SSL certificate my email has crashed and Ive spent hours emailing/chatting/calling with their tech support and still no resolution. You are better off printing your emails and attaching them to carrier pigeons then using this service.

I used to be a LiquidWeb customer until my account was sold to Deluxe Hosting. Last month one of my clients called me and asked if I was still in business. What prompted the question was the fact that my website was not loading and showed an error. Sadly and unbeknownst to me, my site had been down for 3 weeks. I immediately called Deluxe Hosting who gave me a royal runaround with back and forth emails claiming I should have my webmaster fix the problem. I switched to GoDaddy and during the migration, Deluxe Hosting repaired the issue. Too little too late. You can a zero from me. SabrinaBrazilTravel.com

I've used Deluxe Hosting for years, hosting multiple business sites and have not had issues until this year (2021).

It started when all of our sites AND Deluxehosting.com went down for hours without any notice. We could not get ahold of anyone as they do not offer phone support due to COVID and can't chat in since their site was down and emails to them were bouncing.

This same complete outage happened again a month or two later.

Both of these incidents - the company never issued a post mortem, apology, or explanation as to what happened. I tried to ask for more information, but they refused to provide any information, an apology, etc.

As I look to move our server to a new host, our site goes down twice in one day. One they say was due to a "Server permission issue" and the other is they say was a "Cert Issue" causing them to have to repurchase and install our site's ceriticates despite our cert being active (Renewed in July)

Support is only via chat and super frustrating to deal with. It seems like it's all outsourced and they are not able to effectively communicate or identify the issue at hand.

We are an agency and tried to work with Deluxe Hosting after they purchased Liquid Web. Aside from the fact that their servers are inadequate to handle WordPress, they won't issue a refund to my client. We tried to access her cpanel to move her to Google Apps, but that too wasn't working. The end result is this review and my client is cancelling (even though they won't refund her). Deluxe Hosting is unethical and using cheap hardware.