Jeff B.’s Reviews of Deluxe | Hosting & more

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12/2/17

This has been a nightmare experience. The site has frequent glitches where it displays jibberish in certain areas. It is also down more than it has ever been with any other hosting provider.

But the biggest issue by far is billing and support. Every time we call they alternate between telling us we are paid in full and that we owe money and they are going to shut us down. I called this past Wednesday to make sure we were paid in full and was told we were. Because of past problems I requested a confirmation email saying that we were paid in full, which they sent.

Then they shut our site down this morning (Saturday) for non-payment! When I called to try to get it straightened out (again) I was told that billing dept does not open until Monday and there was nothing that could be done until then.

So now my site will be down all weekend right in the middle of a big paid promotion we were doing.

If you are thinking of using this company, you will be making a HUGE mistake.

Tip for consumers:
Don't

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Thank you

Derek H. – Deluxe | Hosting Rep Over a year old

Hi Jeff. I do apologize for any inconveniences. I was able to find your account and I do see that a grace period has been extended for the invoice due on the account. If you do need anything else please do not hesitate to contact us/our Billing Department again and we'd be glad to assist. The actual Billing Department is available via phone Monday through Friday however we have other reps who should be able to assist in this type of case 24/7/365. I again apologize for the confusion and the inconveniences this has caused.