Over the course of the last two days, my site has either been slow to load or completely offline with little to no information about what had happened or when it might be resolved. I contacted support multiple times, to no avail. Worse -- far worse -- was that during lengthy periods of this outage, an image appeared when people visited by URL stating that the account had been suspended. This was an utter disaster for my brand, more damaging even than the outage itself -- though that obviously cost us page views and money. We were bombarded with customer questions, most of which dealt with the solvency of our operation. It was humiliating. I have found another company to do business with.
HI,
I am very sorry to hear about your bad experience. Please send me message with your domain name so I can look up the account and find out what happened. We can give you a call if you provide your phone number. Thank you and I look forward to your message.