DealsMachine Reviews Summary
DealsMachine has a rating of 3.3 stars from 368 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealsMachine most frequently mention customer service, good quality and mobile phone. DealsMachine ranks 238th among Wholesale Clothing sites.
Literally the worst company ever - save yourself the money, total joke. No customer support, have been waiting for weeks on items. Pretty much resigned to the fact that the items will not turn up.
Baught a phone with 24hr dispatch, paid for expedited delivery only to be told they never had the item in stock in the first place. Was offered refund which I accepted then never heard from them since. They seem to want to keep my $202 with no intention of ever providing goods.
Waiting for response from PayPal.
Dear Paul,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dealsmachine Customer Service
Their customer support is not good at all... to return product, i dont know what to do abot their adress and all. I have texted them but no repsonse from 4 days. Why to sell products like this? Feeeling very very bad
Dear Gaduparthi,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dealsmachine Customer Service
Hi, I bought Ulefone November 27, the smartphone was in stock on the website and the expedition was planned in 24h. From November 30 DHL does not start shipping. I discover this morning that only DHL tracking number but the smartphone because Dealsmachine has never delivered while I had sent the email to the product shipped. Site not reliable! Stay away!
Dear Francesco,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dealsmachine Customer Service
Items were ordered on 09/16/15. Opened a "Ticket" on 11/15/2015. Response - "wait a few more days"...
Dear Dealsmachine,
Rather than extending your "sincere apologies", please extend a credit for the items you never shipped. I have provided my Order Number DD************** on multiple occasions, both via email and your Ticket system. To date, no action, other than delaying, has been taken on Dealsmachine's part.
Best Regards,
Dear Thomas,
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your dealsmachine account and answer to us?
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dealsmachine Customer Service
F there was a zero-star or half-star rating I would have given that.
I bought a cheap Android. Mobile phone from dealsmachine.com, but cheap should not mean non-functional. The handset doesn't connect to any of the 2-3 different telco providers tried in Australia. On 19th Nov I lodged a support ticket with them explaining that the mobile handset fails to connect to the 3G networks even after trying all setting in Android. Their web site promises 24-hur response. I got nothing for 5 days.
Their sales-support person replied on 24th Nov. Asking for photographs showing defect and the package. I took snaps of the phone display attempting to connect to the network and failing with the error messages, and attached 4 of these and 2 of the package (I can still see them in the support ticket on their support site). The same person replied a day later saying the photos could not be retrieved. I reloaded the photos on the same day (25th Nov).
It took them till today (29th Nov) to respond. The person responding obviously did not even bother to look at the photos attached, and wrote that "We just received the pictures about the package, not including the defects."
I am still able to download the photos from their site showing screenshots of the phone display failing to connect to the network, but the support person can't!
I think they are running a tight ship at very very narrow margins, about one-third buyers have given them 1-star ratings on this site. So folks, you have about 35% chance of ending up with a useless lemon if you buy from deals machine (as per reviews on this site). And in that 35% zone, you have probably zero chance of getting your problem resolved as their support staff are clueless or ca'; t be bothered taking customer complaints seriously.
I am disputing the transaction with paypal on the basis of defective goods.
Dear Ramakant,
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dealsmachine Customer Service
On September 24, I ordered a phone on the Dealsmachine website as a sample. On the day of order it was indicated as being "on stock" and it kept being "on stock" for weeks to come. Yet the item shipped only after more than 1 month on Oct. 27. The tracking number provided wasn't recognized before November 7. Then the item arrived finally in my country, but was blocked another 5 days at the customs due to false value declaration. Customs agents are not stupid. The declared value $16 was so unrealistic for a phone that the customs contacted me, the receiver, to get the proof of payment. Due to this I had to pay the customs a $20 fine for research work. On their website, I can only comment the item - which I haven't tried yet, so I don't want to comment on that.
My review is not totally negative, because a) Dealsmachine answered all my support tickets in a timely fashion (even if the answer wasn't satisfying) and b) the device finally arrived. But there's lots of space for improvement (compared to competitors).
To start, please review your stock administration. I would have simply ordered the yellow version which was only slightly more expensive if I had known that the black is out of stock. Secondly, please inform your customers that the tracking number you stick on the package in China is only recognized once the item reaches Europe (in this case NL). And finally put the correct or at least a realistic value on the parcel, so that it will pass customs without further delay.
Dear Ian,
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dealsmachine Customer Service
I bought recently a cellphone in Dealsmachine and have to admit that everything run correctly. Delivery time was long, but parcel was easy to track. Happy to have discovered this chinese company.
I bought a product on 8 November and is still in state: processing. I wrote a ticket and I have no answers!. Apparently this site is a rip
Dear Sebastian,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dealsmachine Customer Service
I use the services of this store for 4 years. All of my orders have been delivered to me. Last time I bought "USB doctor' i. E. measuring device that help you to check the quality of your chargers and charging cables. It is very important to reduce the full charge time if you have smartphone with battery of large capacity. The parcel was shipped the next day after payment. The high quality device is very useful and suitable. When I will decide that it is time to change my smartphone, I'll look for it in my favorite store DealsMachine.
Muy contento con el envĂo, en muy poco tiempo, y excelentes condiciones.
They keep telling me to check the post office, so I keep telling them I have and they keep telling me to check post office again and I keep telling them I have again. They clearly do not send items to you
Very unhappy customer
Your order number is DD************** and we have shipped your order out today.
Please note that your reference number is CN*******8141.
Dear Alan,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
The parcel is on the way for delivery, you could get the latest parcel situation at http://directlinktrackedplus.com/multipletrack-client2.php with tracking number RE58******5SE.
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dealsmachine Customer Service
I made an order but i can; t pay for it!
Paypal is the only way they let you pay
Paypal claims some error though my card is valid
Wtf?
Dear wle,
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
Here is the payment method: http://www.dealsmachine.com/gp/payment-methods-103/
Please contact us for apecific information at http://support.dealsmachine.com/?lang=en
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dealsmachine Customer Service
After some bad experiences in online shopping I found Dealsmachine and have been very satisfied with their service. I received very quick article, has taken 7 working days from China to Spain with the most economic shipping, facilitate even a photograph of the package once ready to send!, the price I have not found better, item came in perfect condition, and attention has been fantastic. I recommend this seller, no doubt.
I placed a small order in August 2015 and it didn't arrive, I was told to look at the Post Office, then to wait another month, then to have a refund, then the goods were on back order, then the goods had been resent --- It is now almost December, they have got my money and I haven't got the goods... The terms Crooks and Theives spring to mind... AVOID!---Chris Tel*******815
Dear Chris,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dealsmachine Customer Service
I ordered two of these because of price, the metal frame broke on both within a few days, the product looks nice and came on time but the metal quality of the frame is cheap.
Dear Robert,
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your dealsmachine account and answer to us?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dealsmachine Customer Service
Thanks to the quick response from Dealsmachines customer service, I got my refund. I will order from them in the future. Keep up good work.
Great website with good prices and very responsive customer service support. And their prices are more cheaper compared to other sites. Highly recommended!
It's been 19 days and my order status is still "PROCESSING",
8 Days ago i submitted a ticket requesting for refund and i lodged a dispute through paypal, but until now i got no respond,
I will escalate the dispute to a claim if i didn't get refund within a day!
Avoid this company!
Better go to Banggood!
Dear Achmad,
Thank you for take youe time to write this review.
We are more than willing to help you for this issue, would you mind to provide is your order number or contact us at http://support.dealsmachine.com/?lang=e?
Thank you for your cooperation.
Best Regards
Dealsmachine Customer Service
Can not get my refund! Do not buy from this company!
Urgent notification of refund for order DD************** from Dealsmachine.com!
Message:
Ticket Status: Processing
Full Name: Beachpricing Inc.
Beachpricing Inc. At: 11/09/2015 01:10:55 UTC
Please refund immeadiately.
Dealsmachine Customer Support At: 11/10/2015 03:50:50 UTC
Dear Beachpricing,
Thank you for contacting dealsmachine.
We will process your refund soon.
Please note:
For paypal refund, it may take up to 3-7 business days depending how the item was paid for(e.g. Paypal balance, credit/debit or checking account). Please contact Paypal for any queries regading the refund. You can view the status of your refund from your Account History. Log in to your PayPal account. Click History.
Thanks for your understanding and assistance.
Please feel free to contact us anytime.
Best Regards
Cameron
Dealsmachine Customer Service
http://www.dealsmachine.com/
Beachpricing Inc. At: 11/10/2015 01:46:47 UTC
I expect my refund immediately.
Dealsmachine Customer Support At: 11/13/2015 01:31:03 UTC
Dear Beachpricing,
Thank you for your message. Our financial department is working on it.
Please wait for a little longer.
Once again we apologize for any inconvenience caused.
Thanks for your understanding and assistance.
Best Regards
Cameron
Dealsmachine Customer Service
http://www.dealsmachine.com/
Beachpricing Inc. At: 11/17/2015 02:37:52 UTC
You have not refunded my account.It is well past time. I will expect my refund by tomorrow morning.
Dear Michael,
We regret any inconvenience or frustration that your experience has caused you.
After I checked your order, we have received your package and we are handling it now.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best regards,
Customer Service
From the business
Shop the best deals for high quality cell phones, tablet pcs, mobile accessories, car electronics, led lights & cool gadgets at best affordable prices at dealsmachine.com.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear venya,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your understanding.
Best Regards
Dealsmachine Customer Service