We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Ian M.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Computers & Technology, Clothing & Fashion, Shopping

Member since November 2015

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    198

Review Distribution

1 Review by Ian

11/27/15
On September 24, I ordered a phone on the Dealsmachine website as a sample. On the day of order it was indicated as being "on stock" and it kept being "on stock" for weeks to come. Yet the item shipped only after more than 1 month on Oct. 27. The tracking number provided wasn't recognized before November 7. Then the item arrived finally in my country, but was blocked another 5 days at the customs due to false value declaration. Customs agents are not stupid. The declared value $16 was so unrealistic for a phone that the customs contacted me, the receiver, to get the proof of payment. Due to this I had to pay the customs a $20 fine for research work. On their website, I can only comment the item - which I haven't tried yet, so I don't want to comment on that.

My review is not totally negative, because a) Dealsmachine answered all my support tickets in a timely fashion (even if the answer wasn't satisfying) and b) the device finally arrived. But there's lots of space for improvement (compared to competitors).

To start, please review your stock administration. I would have simply ordered the yellow version which was only slightly more expensive if I had known that the black is out of stock. Secondly, please inform your customers that the tracking number you stick on the package in China is only recognized once the item reaches Europe (in this case NL). And finally put the correct or at least a realistic value on the parcel, so that it will pass customs without further delay.
dealsmachines
Dealsmachine S. – DealsMachine Rep
Dear Ian,
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dealsmachine Customer Service

Ian Has Earned 1 Vote

Ian M.'s review of DealsMachine earned a Very Helpful vote

Ian hasn’t received any thanks yous.

Ian doesn’t have any fans yet.

Ian isn’t following anybody yet.

Similar Reviewers on Sitejabber

carissas26
6/11/20

I bought a tablet who started having problems very quickly almost without being used because it...

alexp565
4/6/20

I tried this app for about 2 months. Really disappointed with it. The mailer templates were...